Residential Case Manager (Housing Development Admin)

Job Type

Full Time




New York
United States



The Residential Case Manager (RCM) is responsible for the case management and care coordination for approximately 36 clients and their households. He or she maintains client records as per funder and regulatory requirements; assists clients with entitlements; provides ongoing psychosocial support; and makes appropriate referrals, both internally and externally, as needed



 Meet with residents on an at least weekly basis; document as per regulatory requirements.

 Make home visits to assess residents’ daily living skills, as needed.

 Monitor medical condition of residents and make appropriate referrals, as needed.

 Make appropriate referrals and interventions to support residents in reaching viral load suppression.

 Be the lead staff on the interdisciplinary team in monitoring status of viral load suppression.

Manage client records as per agency policy, funder requirements, and regulatory requirements.

 Help new residents move into their apartments.

 Develop and maintain Assessments, Re-assessments, and Service Plans.

 Maintain documentation including case conferences, progress notes, and all required correspondence.

 Provide referrals and follow-ups when necessary for substance use, nutrition, clothing, mental health, and dental; said referrals should be internal whenever practical and external as needed.

 Complete all required reports and submit required data on or before the prescribed deadlines.

 Meet with residents on an at least weekly basis.

 Plan, organize, and facilitate recreational activities.

 Maintain records as per agency policy and funder/regulatory requirements.

 Demonstrate proficiency with case management (e-Icare) and medical (e-Clinical Works) software.


 Bachelor’s degree in social work, psychology, counseling, or related field required; at least one year of relevant experience required in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use.

 Master’s degree in a relevant field and/or CASAC strongly preferred.

 Experience with and a basic understanding of HIV/AIDS and homelessness.

 Dependable & flexible.

 Ability to work a flexible schedule and occasionally work shifts associated with a department that operates 24 hours per day, 365 days per year.

Ability to maintain a high level of confidentiality.

 Demonstrated ability to manage information, including the maintenance of complete and accurate resident files.

 Ability to learn and become proficient with case management software.

 Good communication skills, both verbally and written, including the ability to communicate with all levels of management.

 Strong interpersonal, coaching, and administrative skills.

 Strong mathematical, analytical, and strategic skills.

 Ability to prioritize and multi-task.

 Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint). 

specially with client records and data systems;

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


Professional Level


Minimum Education Required

4-year degree

How To Apply