Details: Compensation is commensurate with experience. This is a temporary, full-time position, (1.0 FTE) non-exempt position. Openhouse offers a dynamic, vibrant, collaborative and supportive work environment.
65 Laguna Street
POSITION TITLE: Housing Coordinator
Openhouse seeks a dynamic, creative, and organized Housing Coordinator (HC) who is a passionate advocate and resolute in the belief that everyone deserves to live in housing that is safe, welcoming and affordable. Our HC will provide trauma-informed housing and resources navigation, advocacy and support for LGBTQ seniors seeking housing as a part of Openhouse’s Housing and Resources Program (HRP). The HRP at the Bob Ross LGBT
Senior Center is collocated with San Francisco’s first and only, affordable senior housing site welcoming to LGBTQ seniors, at 55/95 Laguna Street operated by Openhouse and Mercy Housing California.
ABOUT OPENHOUSE: Openhouse was founded in 1998 to enable lesbian, gay, bisexual, transgender, and queer (LGBTQ) seniors to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, and resources, high-impact direct services, and innovative community programs. As a result, Openhouse reduces isolation and empowers LGBTQ seniors to improve their overall health, well-being, and economic security.
POSITION SUMMARY: The Housing Coordinator is responsible for reaching out to, identifying and providing ongoing follow-up and support to LGBTQ seniors seeking housing. General housing support includes assisting seniors in applying for affordable housing opportunities, completing applications for open waitlists, and offering general housing support and follow-up. The HC will also execute on Openhouse’s 95 Laguna outreach plan and focus on supporting LGTBQ seniors in applying for 95 Laguna. The HC works in collaboration with the Openhouse Resources and Referrals Navigator, Case Manager and social services team. The position is temporary, full-time (1.0 FTE) non-exempt and reports to the Housing and Resources Program Manager.
95 Laguna Housing Outreach
- Work with Program Manager to execute 95 Laguna Housing outreach plan for 79 units of affordable senior housing welcoming to LGBTQ seniors.
- Conduct outreach and community organizing to ensure a significant representation of LGBTQQ seniors are placed into the housing lottery for 95 Laguna in Spring 2019.
- Work in collaboration with R&R Navigator to remove barriers for diverse income and age-qualified LGBTQ seniors in applying to 95 Laguna; including but not limited to, providing educational sessions in various neighborhoods; offering housing workshops with LGBTQ partner agencies; and/or offering weekend/evening workshops or application support to reach working LGBTQ seniors.
- Manage housing hotline, including updating messages as information becomes available and responding to inquiries.
- Receive and respond to calls from LGBTQ seniors and their caregivers seeking housing or exploring housing options.
- Ensure completion of intake forms for each client.
- Manage and input data collected from intakes and housing follow-up calls into internal and external databases.
- As needed, help community members create a personal housing search plan.
Housing Workshops and Assistance
- Collaborate with the Openhouse Resources and Referrals Navigator to present up to 4 housing workshops each month to provide an introduction to searching for housing and an exploration of effective search strategies.
- Provide overview of available housing availability, review screening criteria for affordable senior housing, including: income eligibility requirements, availability of security deposit, credit check and criminal background check.
- Collaborate with Openhouse Resources and Referrals Navigator to refer clients to appropriate services identified in intake process.
Individual Follow-up and Advocacy
- Motivate LGBTQ seniors to apply for housing rental opportunities through individual follow-up meetings and phone calls.
- Engage with community members from a community-focused and healing-centered framework.
- As needed, assist client with completing housing applications, forms and other documentation related to accessing housing opportunities.
- Conduct regular check-in calls with clients to ensure housing applications have been submitted and whether referrals have been utilized.
- Advocate, as needed, directly with landlords, property management, and housing agencies on behalf of community member; or identify appropriate advocacy services such as Tenant’s Rights, Eviction Defense Collaborative, or other legal resources.
- Follow-up with client to monitor progress in their housing search and document progress.
- Enter data on status of client search in reporting systems.
Community Outreach and Relationship Development
- Promote Housing and Resources Program to LGBTQ senior communities and community partner organizations.
- Seek out housing advocacy opportunities for Agency participation and involvement of our LGBTQ elder constituents in activism and empowerment activities.
- Organize monthly “drop-in” days to assist LGBTQ seniors where they currently access services—e.g., Castro Senior Center, the LGBTQ Center, 30th Street Senior Center, Project Open Hand, etc.
- Develop relationships and cultivate collaborations with staff in organizations providing housing, health, HIV and social services which serve seniors in order to build service referral and housing placement networks.
Other duties as assigned by the Housing and Resource Program Manager or as required by temporary or short-term staffing shortages.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
Knowledge of and experience with San Francisco’s senior housing system. Knowledge, sensitivity and understanding of issues related to LGBTQ aging. Knowledge of Mayor’s Office of Housing and Community Development programs, Ellis Act, Public Authority, tenants’ rights, HIV/HOPWA, eviction process, Shelter Plus Care, Direct Access to Housing (DAH), and other housing resources.
Exceptional communication and interpersonal skills relating to housing counseling to seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. Instructional skills to deliver Openhouse housing workshop content and present at community outreach events. Organizational skills to document and track contacts made with community members. Collaboration skills to maintain and foster relationships with property managers in senior housing, landlords, developers, community-based organizations, and other stakeholders. Proficient with Microsoft Office suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs and online databases and tools. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Community development/organizing skills highly valued.
Ability to identify appropriate senior housing options for community members. Ability to work within an interdisciplinary team. Ability to receive and integrate constructive feedback. Ability to develop relationships and maintain them through cooperative interaction. Ability to act with patience, tact and courtesy in interactions with senior community members, their families, staff and organizational partners under demanding and difficult conditions.
PHYSICAL REQUIREMENTS REQUIRED: Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.
QUALIFICATIONS: Passionate and knowledgeable housing advocate with experience working with older adult populations, social work, program coordination, or related experience.
Openhouse offers a full benefits package including health and dental insurance; generous paid leave; and a dynamic, vibrant, collaborative and supportive work environment.
Level of Language Proficiency
Proficiency in Spanish highly valued.
Minimum Education Required
How To Apply
TO APPLY: Please include a personal diversity mission statement in your cover letter and send along with your resume detailing your qualifications and interest to email@example.com or fax to (415) 296-8008 or mail to 65 Laguna Street, San Francisco, CA 94102. No phone calls accepted.
Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Women, people of color, transgender people and people with disabilities encouraged to apply.