Senior Case Manager - Family Justice Center, Queens

Job Type

Full Time




United States


Safe Horizon is the nation's largest victims' assistance organization. Safe Horizon's Criminal Court Program is a community partner in New York City's Family Justice Centers, a collaborative project with the Mayor's Office to Combat Domestic Violence, community based organizations, the District Attorney's Office, New York City Police Department, Criminal/Family/Supreme Courts, and other agencies in order to provide comprehensive services to victims of domestic violence and their families. Safe Horizon staff provides information and referrals, assistance navigating the legal system, court orientation and advocacy with the District Attorney's Office as well as Judges, the Police Department, and other organizations on behalf of the client.


Essential Job Functions:

The Senior Case Manager will work with clients who access the Queens Criminal Court and address their immediate needs. The Senior Case Manager responsibilities may include some or all of the following:


  • Conducts client centered safety assessment and risk management planning;
  • Provides crisis intervention, criminal justice and housing advocacy and case management services to victims of crime and abuse;
  • Works collaboratively on high risk cases with court partners, including Queens District Attorney’s Office personnel, Department of Probation and the Queens Borough President’s Office;
  • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, advocating for court ordered Restitution, help with hospital/medical related needs; Office of Victims Services compensation, New York City Housing Authority, and relocation assistance;
  • Provides information and referral for clients for services such as shelters, mental health treatment, public assistance and other entitlements;
  • Provides emergency practical assistance for clients including transportation and food vouchers,
  • Participates in staff meetings, community meetings, and relevant trainings and seminars to enhance professional development;
  • Performs data entry into a computerized record keeping system and maintains thorough and accurate case records and statistics;
  • Attend collaborative meetings with court partners, including Queens District Attorney’s Office personnel, Department of Probation and the Queens Borough President’s Office;
  • Works collaboratively with other Safe Horizon programs and FJC partners to facilitate linkages for clients;
  • Coordinate and manage client flow and information;
  • Various other duties to be determined by supervisor.



Required skills: Bachelor’s Degree or equivalent experience.



  • Candidates should have 2-3 years’ of work experience working with victims of domestic violence and/or other crime victims
  • Strong verbal and written skills
  • Strong advocacy skills
  • Bilingual (English/Spanish) preferred.



  • FT Full Time
  • Hours: Monday – Friday 9am-5pm, 35 hours/week

To Apply: Please submit a cover letter and resume when applying to the position 


If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply


Please follow this link to view complete EEO Law and complaint filing information:

Professional Level

None specified

Minimum Education Required

No requirement