The program and accessibility assistant plays an integral role in ensuring excellent customer service and inclusive service delivery to Minnesota’s nonprofits by supporting the implementation of MCN’s ambitious calendar of events. The program and accessibility assistant supports program implementation and administrative efforts for all conferences, virtual learning events, Twin-Cities metro events, and greater Minnesota events. This position will also execute a broad range of activities to ensure client satisfaction and accuracy of data within MCN. All MCN staff are expected to promote and further MCN’s commitment to equity and inclusion. The program and accessibility assistant does this directly through their focus on continual improvement of MCN’s events through the lens of accessibility which takes into account physical, sensory, linguistic, economic, and cultural diversity.
Job Type: Full Time
Salary: Starting hourly range of $16.92 to $21.15 plus benefits
Hours: 40 hours per week
Reports to: Program Manager
Classification: Regular, full-time (40 hours/week), non-exempt (hourly)
Functions and Tasks:
1. Program Operations and Systems Support
- Customer Service – act as the first point of contact for all registration inquiries for all workshops and conferences; arrange accessibility accommodations as requested
- Event Registrations – process transfers and substitutions; track credits; process all free registrants for MCN events (i.e. planning committees, speakers, sponsors, and board members)
- Scholarship management – work with program team on refining scholarship program and communications team on centering scholarship program in events marketing; track and respond to all workshop scholarship requests; register all workshop scholarship recipients; create all conference scholarship application forms, determine award amounts, and send award notifications
- Inventory – track inventory related to programming (grant writing handbook, hospitality bar, etc.) and submit requests for more materials to the operations and database assistant
2. Events Administration/Support
- Database – create, publish, and maintain events in the database; oversee updates to organization and individual records during registration and customer service process
- Content Management System (CMS) – add events onto the CMS to display on MCN’s website; edit content as needed
- Event Preparation – send out participant reminder email, set-up event space, prepare materials for participants such as nametags and registration materials, and pack for offsite events
- Event Coordination – staff MCN events, run the registration table (track new registrations and substitutions), provide refreshments, introduce the speaker(s)
- Event Follow-Up – create event evaluations, send out participant follow-up emails, post materials online, and issue participation certificates when requested
- Speaker Contracts and Compensation – coordinate with Program Manager and Program Director on delivering and tracking speaker contracts and invoices from initial agreement to payment.
- Support Regional Work – work with MCN regional assistants as they design and implement their paid workshops, networking events, and regional summits
- Event Data Reporting – Log registration data for all events on a weekly basis; act as primary internal contact for all registration data reporting and create custom reports when requested
- Continually conduct accessibility audit of metro and regional teams’ integration of physical, sensory, neuro-diverse, socio-economic, and language access sensitivity and actions.
- Recommend improvements/changes to virtual and in-person events and event-related communications.
- Share learning and expertise with MCN staff and board periodically.
- Meetings – participate in relevant all-staff, marketing, administrative, and program related meetings
- Other Assignments – perform other duties as assigned to ensure the success of MCN’s programs
Required Education, Experience, and Skills:
- At least three years of relevant experience working on a full-time basis in a nonprofit organization. Or, at least one year of experience working in a nonprofit organization along with a B.A. in a related field of study.
- Direct experience with creating and implementing accessibility initiatives and willingness to expand knowledge of accessibility and how it intersects with all areas of inclusion.
- Demonstrated computer skills, including competency with databases and Microsoft Office suite.
- Detail-oriented, with the ability to organize and track details effectively and efficiently.
- Well-developed verbal and written business communication skills with the proven ability to compose letters and written material independently.
- Demonstrated ability to efficiently organize, coordinate, track, and complete multiple tasks as well as adapt to changing priorities.
- Ability to anticipate and proactively meet the needs related to job responsibility areas.
- Significant experience utilizing customer service or hospitality skills.
- Proven ability to pursue, develop, and maintain external relationships that benefit the organization and its programs.
- Strong interpersonal skills, including the ability to interface effectively with other staff members, event participants, and the public.
- Ability to function as part of a team and work independently.
Working Conditions and Physical Demands:
- Requires frequent use of a telephone, speaking in a clear and understandable manner.
- Requires ability to produce Zoom meetings and webinars. (Training available. This is a skill that can be learned.)
- Requires frequent participation in repetitive motion activities including typing on a computer keyboard.
- Frequently requires the ability to work for several hours at a time at a desk and computer monitor.
- Requires frequent verbal communication in the form of public speaking in front of groups.
- Requires occasional travel in the Twin Cities and other regions of Minnesota.
- This is a union bargaining unit position.
How to Apply:
We are currently reviewing applications, but the position is open until filled. Please submit a cover letter and resume online to apply: (https://fs7.formsite.com/MNNonprofits/ptuq3xr0ev/index.html)
The cover letter should describe your interest in the position and include an explanation of your connection to our mission, and how your experience relates to the qualifications and responsibilities outlined in the job description.
Other: The Minnesota Council of Nonprofits is recognized as an Employer of National Service with the Corporation for National and Community Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
We are committed to recruiting and engaging individuals without regard to race, color, religion, creed, age, gender, sex, national origin, ancestry, marital status, pregnancy, familial status, ability, veteran status, membership or non-membership in a labor organization, sexual orientation, size, status with regard to public assistance, or genetic information. We are committed to the principle of equity and are particularly interested in receiving applications from a broad spectrum of individuals. MCN is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.