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Language Center Operations Assistant FIAF Montclair (NJ)

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Published 27 days ago

Job Title: Language Center Operations Assistant

Department: Language Center Montclair

Reports To: Language Center Director

Designation: non-exempt full-time

The FIAF Language Center is the largest language school dedicated to teaching the French language in the tri-state area. With more than 8,000 registrations annually, we offer French in two convenient locations: Manhattan’s Upper East Side and Montclair, NJ.

Position Summary: The Language Center Operations Assistant will be on the frontlines of customer service for the FIAF Language Center. S/he will be knowledgeable in all Language Center activities (group classes, private lessons, corporate lessons, exams, camps) and be able to confidently reply to any customer or potential client. S/he will look for patterns in these interactions in order to help improve communication with students as well as the Language Center’s own operations. The hours for this position are Tuesday-Friday 8:15am-4:15pm or 1pm-8pm, Saturday 8:45am-4:45pm at our Montclair, NJ location. There is a possibility to work full-time or part-time.

Responsibilities:

·        Greet and welcome clients and students, answer all questions they may have.

·        Answer questions by phone and email promptly.

·        Register students in group classes, private lessons, or exams in person or by phone.

·        Keep students informed of any changes, such as class cancellations or room changes.

·        Perform administrative tasks such as preparing class rosters, certificates of completion for students, etc.

·        Assist Language Center colleagues as needed.

·        Maintain a neat and welcoming reception area.

This job might be for you if:

  • You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista and you’re excited to provide that same experience for our students.  
  • You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
  • You are a helper. You find it satisfying to help someone solve a problem and you’re willing to jump in wherever needed.
  • You’re an organized multi-tasker who gets a thrill out of checking items off your to-do list.
  • You are curious, creative, and open to learning from mistakes.
  • You are tech savvy and comfortable learning new programs and tools quickly.
  • You have a passion for the French language and culture and want to share that passion with others.

Other qualifications:

·        Highschool diploma required, Bachelor’s degree preferred or equivalent work experience.

·        Native English-speaker or equivalent proficiency, ability to communicate clearly in French is a plus.

·        Fully vaccinated against COVID-19 with a Centers for Disease Control (CDC) or World Health Organization (WHO) authorized vaccine (or approved for an exemption as a reasonable accommodation due to a qualified disability or sincerely held religious belief or other legal basis.

Job Title: Language Center Operations Assistant

Department: Language Center Montclair

Reports To: Language Center Director

Designation: non-exempt full-time

The FIAF Language Center is the largest language school dedicated to…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    June 27, 2022
  • Application Deadline
    June 26, 2022
  • Education
    High School Diploma Required
  • Experience Level
    Entry level
Salary
USD $30,000 - USD $35,000
/ year

Benefits

Healthcare (medical, dental and vision), Life and disability insurance, Commuter benefits, FSA, 403B retirement fund, Paid time off, sick leave,

Healthcare (medical, dental and vision), Life and disability insurance, Commuter benefits, FSA, 403B retirement fund, Paid time off, sick leave,

Level of Language Proficiency

French and English

French and English

Location

On-site
17 Munn St, Montclair, NJ 07042, USA

How to Apply

To Apply: Qualified applicants should send resume and cover letter, including salary requirements, to careers@fiaf.org. Due to the large number of applications we receive, we will only be able to contact applicants we would like to meet for interviews. No phone calls please.

FIAF is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, marital status, religion, gender, sexual orientation, national origin, disability status, citizenship status protected veteran status or any other characteristic protected by law.

To Apply: Qualified applicants should send resume and cover letter, including salary requirements, to careers@fiaf.org. Due to the large number of applications we receive, we will…

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