Language Center Operations Assistant FIAF Montclair (NJ)

Job Title: Language Center Operations Assistant

Department: Language Center Montclair

Reports To: Language Center Director

Designation: non-exempt full-time

The FIAF Language Center is the largest language school dedicated to teaching the French language in the tri-state area. With more than 8,000 registrations annually, we offer French in two convenient locations: Manhattan’s Upper East Side and Montclair, NJ.

Position Summary: The Language Center Operations Assistant will be on the frontlines of customer service for the FIAF Language Center. S/he will be knowledgeable in all Language Center activities (group classes, private lessons, corporate lessons, exams, camps) and be able to confidently reply to any customer or potential client. S/he will look for patterns in these interactions in order to help improve communication with students as well as the Language Center’s own operations. The hours for this position are Tuesday-Friday 8:15am-4:15pm or 1pm-8pm, Saturday 8:45am-4:45pm at our Montclair, NJ location. There is a possibility to work full-time or part-time.

Responsibilities:

·        Greet and welcome clients and students, answer all questions they may have.

·        Answer questions by phone and email promptly.

·        Register students in group classes, private lessons, or exams in person or by phone.

·        Keep students informed of any changes, such as class cancellations or room changes.

·        Perform administrative tasks such as preparing class rosters, certificates of completion for students, etc.

·        Assist Language Center colleagues as needed.

·        Maintain a neat and welcoming reception area.

This job might be for you if:

• You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista and you’re excited to provide that same experience for our students.  
• You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
• You are a helper. You find it satisfying to help someone solve a problem and you’re willing to jump in wherever needed.
• You’re an organized multi-tasker who gets a thrill out of checking items off your to-do list.
• You are curious, creative, and open to learning from mistakes.
• You are tech savvy and comfortable learning new programs and tools quickly.
• You have a passion for the French language and culture and want to share that passion with others.

Other qualifications:

·        Highschool diploma required, Bachelor’s degree preferred or equivalent work experience.

·        Native English-speaker or equivalent proficiency, ability to communicate clearly in French is a plus.

·        Fully vaccinated against COVID-19 with a Centers for Disease Control (CDC) or World Health Organization (WHO) authorized vaccine (or approved for an exemption as a reasonable accommodation due to a qualified disability or sincerely held religious belief or other legal basis.