Job

Resource, Information, and Services Advocate

Posted by
Between Friends | Chicago, IL
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Between Friends


New
|
Published 15 days ago

Salary

$30,000 - $34,000


The Resource, Information, and Services Advocate is responsible for providing telephone support on Between Friends’ hotline, performing community outreach activities, maintaining agency resources, and conducting intakes for Between Friends’ programs.

Program (75%)

·        Receives, routes, and responds to calls from survivors of domestic violence and others seeking support and assistance

·        Provides callers with information, emotional support, safety planning, and referrals

·        Screens, schedules, and enrolls potential clients into the Counseling & Support Services Program

·        Trains and supervises volunteers who provide coverage on the hotline

·        Helps survivors of domestic violence to understand their rights and the legal remedies available to them under Illinois Domestic Violence Act

·        Assists clients in filing for victim’s compensation

·        Provides outreach to the community, including identifying and developing partnerships with local organizations, especially in the Latinx community

·        Provides childcare as needed


Administrative (20%)

·        Maintains case documentation and submits necessary information to the Clinical Supervisor, Court Advocacy Coordinator, and Director of Programs for statistical reporting

·        Updates and maintains agency resource referral guide

·        Works with the Clinical Supervisor and the counseling team to coordinate the counseling schedule to meet the needs of the clients and the agency

·        Maintains calendars and appointment book for Counseling & Support Services Program

·        Creates new, and maintains existing, partnerships with partner organizations

·        Coordinates with partner and other organizations to schedule trainings for counseling team

·        Works with the Senior Court Advocates and advocacy team to coordinate services with potential clients

·        Translates outreach and other materials for the Spanish speaking community (if fluent in Spanish)

·        Completes all required statistical reports

·        Enters data into the InfoNet database

General (5%)

·        Participates in the on-call crisis line rotation as needed

·        Participates in a variety of coalitions and committees to form collaborative responses to domestic violence

·        Participates in agency events as needed or required

·        Provides services as determined by Board of Director’s policies


EDUCATION, EXPERIENCE & QUALIFICATIONS:

·        Bachelor’s degree in Social or Behavioral Sciences field preferred

·        Previous experience in domestic violence services or advocacy preferred

·        PC literate with experience in word processing

·        Bilingual Spanish/English strongly preferred

 

WORK ENVIRONMENT: 

  • This position operates primarily in a professional office environment that is not fully accessible
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines
  • While performing the duties of this job, the employee is regularly required to talk or hear
  • Workplace is a smoke- and drug-free environment
  • Equal Opportunity Employer. Decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner, without regard to race, ethnicity, creed, religion, color, sex, sexual orientation, gender identity or expression, age, national origin, citizenship status, military service and/or marital status, order of protection status, handicap, disability, or any other factor determined to be unlawful by federal, state, or local statutes 



The Resource, Information, and Services Advocate is responsible for providing telephone support on Between Friends’ hotline, performing community outreach activities, maintaining agency resources, and conducting intakes for Between…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Entry level

Benefits

·        Comprehensive benefits package (with some employee contributions) includes medical, dental and vision insurance

·        Full time employees are eligible for a 20 paid day sabbatical after completion of five years employment

·        24 days of paid time off accrued during the first year, and 11 paid holidays.

·        Comprehensive benefits package (with some employee contributions) includes medical, dental and vision insurance

·        Full time employees are eligible for a 20 paid day sabbatical…

Level of Language Proficiency

Bilingual Spanish/English strongly preferred.

Bilingual Spanish/English strongly preferred.

How To Apply

  • Submit thoughtful cover letter including why you are interested and qualified for this position, resume, and salary requirement to: careers(at)betweenfriendschicago.org
  • Please write your name (Last, First) and Resource, Information, and Services Advocate in the subject line of your e-mail
  • Incomplete applications will not be accepted
  • No phone calls please.
  • Submit thoughtful cover letter including why you are interested and qualified for this position, resume, and salary requirement to: careers(at)betweenfriendschicago.org
  • Please…

Location

Chicago, IL
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