Director, Human Resources

Job Type

Full Time




39 Broadway
10th Floor
New York
New York
United States


Title:                       Director, Human Resources

Department:           Human Resources

Reports to:             COO

Are you a seasoned HR professional seeking to make a difference in a fast-paced non-profit dedicated to ending hunger in New York City?

As the Director, Human Resources, your primary objective is to lead the overall provision of human resources services, policies, and programs for over 145 staff serving New Yorkers in need in four different sites located in the Bronx, Harlem, and lower Manhattan.

Who We Are:

To learn about who we are, our organizational core values, and how we serve as Food Bankers, please visit Our Approach

Food Bank For New York City has been the city’s major hunger-relief organization working to end hunger throughout the five boroughs for more than 30 years. Nearly one in five New Yorkers relies on Food Bank for food and other resources. Food Bank takes a strategic, multifaceted approach that provides meals and builds capacity in the neediest communities, while raising awareness and engagement among all New Yorkers. Through its network of more than 1,000 charities and schools citywide, Food Bank provides food for more than 64 million free meals for New Yorkers in need. Food Bank For New York City’s income support services, including food stamps (also known as SNAP) and free tax assistance for the working poor, put more than $150 million each year into the pockets of New Yorkers, helping them to afford food and achieve greater dignity and independence. In addition, Food Bank’s nutrition education programs and services empower more than 44,000 children and adults to sustain a healthy diet on a low budget.


The Director serves as the senior HR professional responsible for the overall administration, coordination and evaluation of the human resource functions, policies and programs for approximately 150 staff serving New Yorkers in need in four different sites located in the Bronx, Harlem and lower Manhattan. He / She will oversee both the day-to-day administrative functions as well as act in a strategic capacity advising senior management and ensuring HR best practices are utilized to fulfill the needs of the organization. The Director supervises a full time coordinator and contract recruiter and will have a collaborative working relationship with the VP of Operations for the development and implementation of the organization’s Learning & Development strategy.

High Priority Initiatives:

  • Streamline HR administrative processes and promote full utilization of existing technology to eliminate handoffs, reduce manual processes and ensure consistent outcomes
  • Lead the redesign of the current performance management process including the migration to an annual review date, and automation of the performance evaluation process
  • Collaborate with VP of Operations and Administrative Services to establish a comprehensive learning & development strategy that includes continuous process improvement principles and processes
  • Refresh the compensation analysis to ensure competitive pay practices and recommend plans for adoption of a pay for performance philosophy
  • Serve as the organization's internal control point for ethics and improprieties, allegations, complaints, and conflicts of interest and provides corporate leadership and advice on corporate governance issues.

Essential Functions: 

Strategic Planning:

  • Utilizes a metrics driven approach to process improvement for all people related practices; directs the preparation and regular reporting of HR analytics to assess progress and areas for improvement in turnover, recruitment, promotion, performance, diversity, etc
  • Establishes the overall talent management strategy as a guide for managers that includes identification and development of high potential employees , succession planning and, understanding and implementation of performance improvement practices
  • Oversees all vendor relationships with HR providers such as employment agencies, benefits consultants etc.; negotiates contracts and oversees work product
  • Participates on committees and special projects

Employee Relations and Procedures:

  • Supports the staffing function by executing all recruiting operations tasks including offer letter generation, background checks, and I-9 processing
  • Reviews and enhances the company's performance appraisal process, ensuring the fair and timely evaluation of all staff. Works with the VP, Operations to ensure that Learning & Development initiatives includes performance management training for managers
  • Acts in a consultative role to management in handling difficult employee situations; collaborate with VP of Operations and Administrative Services to ensure relevant training and development opportunities are provided within the Learning & Development programs
  • Guides the organization's employee relations function including conducting investigations as needed
  • Manages the employee discipline and separation process, including involuntary terminations, ensuring effective risk mitigation
  • Consults with legal counsel as appropriate, or as directed by the CFO and CEO, on employee matters

Compliance and Regulatory Monitoring:

  •   Identifies legal requirements and government reporting regulations affecting the Human Resources function (e.g., OSHA, EEO, ERISA, Wage & Hour). Monitors exposure of the company and directs the preparation of information requested or required for compliance

  • Maintains knowledge of industry trends and employment legislation and ensures organization's compliance

Policy Development and Documentation

  • Maintains and updates, as needed, the HR Department Standard Operating Policy and procedure manual
  • Annually reviews and makes recommendations to executive management for improvement of the organization's policies, procedures and practices on personnel matters

Compensation and Benefits Administration

  •  Provides oversight to employee benefits administration, track benefits trends, proactively plan for the evolving needs of staff, and continually conduct a benefits cost analysis to recommend quality programs within budget
  • Administers the company's compensation structure, striving to strike a balance between market-responsiveness and cost-effectiveness; proactively making informed recommendations for improvement and ensuring effective communication of compensation philosophy, strategy, structure and policy 


  • Collaborate as needed with recruiting partners to ensure an effective recruitment process

Successful candidates will excel in the following areas:

  • Strategic Thinking – using analytics, best practices and environmental scanning to build and sustain HR practices that align with the organizations strategic goals
  • Ethics and Integrity Consistent display of professionalism and honesty in all interactions; respects and maintains confidentiality; avoids situations and actions which present a conflict of interest; upholds HR standards and adheres to the organizations core values as represented in decisions and action
  • Project Management – using participatory management style that encourages cross-organizational collaboration while effectively managing deadlines, deliverable and resources (monetary, time, human capital
  • Interpersonal Ability – demonstrating exceptional emotional intelligence to build trust, use sound judgment, and communicate effectively across all levels of the organization

Qualifications and experience required:

  • Bachelor’s degree and a minimum of 7 years direct experience
  • Specialized knowledge and experience gained from providing excellent HR services for a minimum of 100 employees in multiple locations
  • Ability to work with flexibility, efficiency, enthusiasm and diplomacy both individually and as part of a team
  • Demonstrated commitment to Food Bank’s core values
  • Demonstrated commitment to continuous process improvement
  • Excellent organizational and project management skills, with a proven reputation for high attention to detail and follow through;
  • Ability to manage work against hard deadlines in a fast-paced environment;
  • Superior interpersonal skills with the ability to project professional competence and personal and professional maturity;
  • Ability to analyze large sets of financial data with high attention to detail and accuracy;
  • Ability to operate with purpose, urgency and accuracy in a fast-paced deadline driven environment;
  • Excellent strategic thinker and team player
  • Effective listening skills, with intellectual curiosity, honesty and sense of humor
  • Demonstrated independent judgment and problem-solving skills
  • Innovative, proactive, high energy person with excellent interpersonal skills is a must
  • Strong supervisory experience required.
  • Excellent organizational skills with high attention to detail and follow through
  • Strategic thinker and goal oriented
  • Exceptional written and verbal communications skills and attention to detail
  • Proficiency in developing and managing budgets
  • Demonstrated independent judgment and problem solving skills
  • Ability to meet deadlines and work well under pressure, with a history of success in roles requiring creative and critical thinking while managing multiple priorities in a highly dynamic environment
  • Experience with or knowledge of social service/hunger issues a plus and
  • Passionate commitment to Food Bank's mission

Preferred Education and Experience

1.    SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) credential

2.    Prior experience in a non-profit organization

Professional Level


Minimum Education Required

4-year degree

How To Apply

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