Digital Literacy Volunteer Program Manager

Job Type

Full Time


Minimum: $45,000
Maximum: $45,000



Start Date


Application Deadline



1390 Market Street
San Francisco
United States


37.5 hours a week

$45,000 year

Medical, Dental and Vision benefits

Paid Holidays, Vacation/Sick Leave


Founded in 2008, Community Tech Network believes access to the Internet is a human right, and that those without the skills to use a computer are at risk of social and economic disadvantage. Public services and essential information are increasingly moving online, and many people are left unable to access those resources. Our vision for success is a world where all people understand the value of the internet and have the digital skills and access needed to accomplish goals and improve the quality of their lives. We do this by partnering with nonprofit and social service agencies working closely with people who need help getting online and gaining the digital skills needed to reach their goals. We are teachers, advocates and collaborators.


The Digital Literacy Volunteer Program Manager will be enthusiastic about engaging community volunteers to provide quality digital literacy assistance and instruction to learners in community centers across San Francisco. We are looking for a compassionate and hard-working team player who is open to learning new things, thrives working independently and taking initiative, and enjoys working in a fast-paced work environment. Communication, organization and flexibility are key to success and satisfaction in this critical role. The ideal candidate should be passionate about the power of digital literacy and public access to technology. You will inspire others and change people’s lives.




1. Volunteer Engagement

·        Maintain volunteer opportunity listings on appropriate websites

·        Respond to and screen individuals interested in volunteering

·        Train prospective volunteers

·        Place new volunteers and provide on-site introductions and orientation


2. Volunteer Management

·        Maintain a schedule of open and filled volunteer opportunities

·        Facilitate ongoing training and support for 30-60 volunteers

·        Respond to volunteer queries, concerns, and grievances promptly and efficiently

·        Schedule or act as a substitute for volunteer absences

·        Keep up with current innovations in volunteer management technologies and tools

·        Organize monthly Volunteer Meetings

·        Produce monthly Volunteer e-newsletter

·        Conduct and analyze results annual survey of volunteers

3. Service Delivery Coordination

·        Manage the schedule for digital literacy programs at partner locations

·        Oversee one-time corporate volunteer events

·        Prepare promotional materials and outreach materials for programs or classes

·        Provide assistance to partners with outreach and promotion for digital literacy programs

·        Coordinate evaluation efforts related to programs

·        Attend planning meetings to assist with coordination of service delivery


4. Deliver Digital Literacy Training

·        Provide 1-on-1 tutoring and small group training to help older adults develop and improve their use of technology and the Internet

·        Assist CTN and their partners in periodically assessing the training needs of communities and individuals

·        Develop and deliver curriculum to address identified needs.


5. Data Management & Reporting

·        Ensure that all volunteers report their hours for each shift, and follow up as needed

·        Complete monthly data validation before upload to Salesforce and City & County system.

·        Identify, collect and report additional data about programs, services, and volunteers for funders or internal use

·        Keep the online tutoring calendar up-to-date


6. Public Relations

·        Represent CTN at community-based events

·        Use social media to engage volunteers, promote the volunteer program, and share information about CTN programs

·        Contribute content to the CTN website blogs


7. Supervision

·        Recruit, interview and select specialized, part-time tutoring staff (e.g. bilingual)

·        Train and orient specialized, part-time tutoring staff

·        Support and develop specialized, part-time tutoring staff



•        Bachelor’s Degree

•        Two years employment history in the nonprofit sector

•        One year experience delivering and coordinating education, technology, or other kinds of community programs

•        One year of experience in adult education

•        One year of experience overseeing volunteer engagement

•        Computer and Internet proficiency, and a willingness to learn new technology tools

•        A community service track record and commitment to volunteerism

•        Experience working with seniors and adults with disabilities



•        Excellent organizational skills and attention to detail

•        Ability to manage multiple priorities and be calm under pressure

•        Ability to work well independently and as part of a team

•        Ability to work with people from diverse backgrounds

•        Ability to solve problems and think strategically

•        Experience using cloud-based technology, such as Salesforce, Dropbox and Google Drive

•        Excellent written and oral communication skills

•        Willingness to work occasional evening and weekend hours


Community Technology Network provides fair and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. As an equal opportunity employer committed to inclusive hiring practices, we strongly encourage applicants of diverse backgrounds, including people of color, people with disabilities, veterans, and lesbian, gay, bisexual, queer, transgender, and gender nonconforming people.


37.5 hours a week

$45,000 year

Medical, Dental and Vision benefits

Paid Holidays, Vacation/Sick Leave

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Email resume and cover letter to