Job Type

Full Time




United States



Providence House, Inc. is a value driven not-for-profit organization focused on assisting women in building community and transforming their lives. The agency is committed to promoting wholeness and healing while offering quality evidence based services to women and children who find themselves homeless and/or  involved with the criminal justice system. Providence House follows a trauma based practice model. Providence House was founded by the Sisters of St. Joseph over thirty years ago and continues to hold the values of non-violence, compassion, hospitality and community at its core. Providence House is actively seeks to provide support, training and opportunities that foster growth and well being for its staff as well as the women we serve.


The Case Manager is supervised by the Program Director and is responsible for ongoing needs assessment, individual treatment plans, implementation, support, information, referral and advocacy for individuals who are in the Providence House DHS program. Keeping clear and accurate files and records is essential to this position. The position will require occasional evening and weekend work hours.



Client/Service Delivery

  • Responsible for assessing the needs of the resident, preparing treatment plans ensuring needed services is provided to the resident.
  • Meet weekly with residents to discuss progress on treatment goals, development of life skills and provide supportive environment for the discussion of life issues, which includes housing entitlements, employment, counseling, substance abuse programs, and education and parenting skills.
  • Conduct intake interviews, provide general information, gives tour of house, explain house rules, expectation of behavior, and emergency procedures.
  • Arrange meetings with housing specialist and employment specialist that will assist residents in securing housing, employment and other services.
  • Prepare resident to negotiate with agencies, i.e. housing, employment, welfare, education.
  • Complete bi-weekly independent living plan.
  • Maintain ongoing contact with DHS concerning each resident’s progress, and participates in regular DHS meetings as scheduled.
  • Enter and maintain current client information in the DHS CARES case management system.
  • Maintain a current list of community resources and ensure that residents receive needed services.
  • Advocate and escort clients to outside service agencies when necessary.
  • Maintain accurate case records and prepare required forms and reports Program Director.
  • Attend all mandatory trainings, workshops and meetings as required.
  • Meet with DHS Program staff, Core Community and other pertinent staff on a regular basis to discuss matters of mutual concern.
  • Performs other duties as assigned by Program Director.

Team/Staff Relations

  • Work as a Providence House team member with all staff in order to implement the mission and core values of the agency.
  • Attend regular internal and external agency meetings.
  • Work as part of a team to plan and develop resident programs.


  • Keep accurate, up-to-date documentation on all clients. Including but not limited to, treatment plans, case notes, etc.
  • Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources.
  • Assists with any and all data collection systems.


  • Requires travel with clients to outside agencies when necessary.
  • Position requires travel to Providence House residences and outside meetings, workshops and conference with outside agencies.


  • Bachelors’ Degree, Social Work or related field.
  • Bilingual Spanish a plus
  • Two (2) years of case work experience
  • Experience working with the homeless population.
  • Excellent verbal and written communication skills and the ability to work independently.
  • Excellent interpersonal and organizational skills
  • Competent technology & management skills, including proficiency with using Microsoft Office; and client database management.
  • Required travel to our Brooklyn and Queens residences as well as throughout the NYC area.


The Case Manager position is a full time, salaried position. Hours worked will generally be weekdays 9:00AM - 5:00PM at least one week night a week is required. Availability on weekends and week night as needed. The office locations for this position is Brooklyn and Queens, New York.


Salary range is competitive. Benefits include 12 paid holidays, 3 weeks of vacation, 3 personal days and 12 sick days, medical, dental, vision, prescription coverage, life insurance, short-term and long-term disability benefits, a 403(B) voluntary tax deferred annuity plan, pension benefits, commuter benefits and an Employment Assistance Program (EAP).

Level of Language Proficiency


Professional Level


Minimum Education Required

4-year degree

How To Apply


Email a resume and cover letter to

No phone calls please.