Member Engagement Coordinator

Job Type

Full Time

Published

08/09/2018

Address

39 Broadway
10th Floor
New York
NY
10006
United States

Description


Title:                           Member Engagement Coordinator


Department:               Member Services


Reports To:                  Manager, Compliance and Capacity


Location:                     39 Broadway- Lower Manhattan


FLSA Status:                Exempt


 


Primary Purpose of the Job:


Food Bank’s Member Engagement Coordinators monitor FBNYC network members’ compliance with food safety, distribution and handling standards and provide capacity building. The Member Engage Coordinator provides superior customer service to assist members in meeting their clients’ income support and food needs. Member Engagement Coordinator plays a vital role in recruiting members for advocacy activities, nutrition education, income support services, including recommending programs to be Virtual VITA sites, TEN members, JSY providers and teaches the principles of kaizen. MEC conducts visits within an assigned zone to monitor the implementation of nutrition education programming in New York City public schools and community-based settings and provide on-site technical assistance with the goal of continuously improving quality and integration of school and community-based programming;



Principal duties and responsibilities:


  • Travel throughout the network acting as a liaison between FBNYC and food distribution programs and participating public schools and conduct annual compliance site visits according to established procedures to assure compliance with regulations and standards and provide technical assistance;
  • Travel throughout the network to conduct capacity building visits to connect members to other Food Bank grants, programs, assist with conversion to Client Choice; assist their application of kaizen and provide superior customer service support with any service need;
  • Complete site reports within 7-10 days; maintain appropriate and accurate documentation of site visits and record monitoring data;
  • Ensure assigned members are within compliance with membership obligations, including, but not limited to online ordering frequency, FEEDNYC submission and grant spend down; maintain up to date member files for all members in assigned zone including 5013c, food safety documentation and counter-signed contracts;
  • Assess and assist members with client choice information and conversion;
  • Assist with developing and upholding department policies and procedures;
  • Provide succinct feedback to Member Services leadership on trends and needs of their zoned community related to capacity, food needs, and client base;
  • Assess members’ capacity for and make formal referrals to Programs department for participation in TEN, Kaizen, Taxes, and Benefits;
  • Coordinate logistics and administrative tasks associated with programs and monitoring activities, including, but not limited to responsibility for data entry, filing and meeting coordination;
  • Lead and assist on special projects within Member Services as well as other departments in FBNYC;
  • Assist in the development of content, and support all efforts for a successful annual agency conference;
  • Support cross department programs including Cookshop training and annual Food and Wine Festival;
  • Be able to present Food Bank’s scope of services and mission and core values;
  • Perform other duties as required.



Qualifications:


  • The ideal candidate is flexible and detail-oriented with the ability to multi-task; should be able to work weekends and evenings when necessary.
  • Bachelor’s degree and one to two years experience in public elementary school education, community-based training, program monitoring or other related field preferred;
  • Bilingual Spanish/English preferred;
  • Ability to work independently in a challenging position with constantly changing work environment;
  • Travel throughout the 5 boroughs daily; minimum of 3 days in the field required;
  • Food Safety Certification a plus;
  • Proficiency in all MS office applications required;
  • Excellent verbal and written communication and customer service skills;
  • Excellent interpersonal skills and telephone manners.

             

Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply

tharper@foodbanknyc.org
http://www.foodbanknyc.org

Please kindly submit your cover letter, resume, and salary requirements to tharper@foodbanknyc.org for consideration.Thank you.


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