Membership and Database Coordinator

Job Type

Full Time


Details: Low to Mid $30,000s




20201 Century Boulevard
Suite 100
United States


About Girl Scouts

Girl Scouts Nation’s Capital is the largest Girl Scout Council in the country. It provides girls in grades K-12 with opportunities to learn new skills, make friends, and discover the power of girls together. We’re the preeminent leadership development organization for girls.


The Membership and Database Coordinator serves as a primary point of contact for current and prospective members of the organization, responding thoroughly to questions and concerns with professional courtesy. The incumbent performs administrative tasks; provides support to Area Membership Manager and Membership Specialists; and maintains an organized and efficient office.


Membership and Database Coordinators are the frontline of all our communication opportunities with current and potential members. In order to provide a robust member experience they will use Member Engagement and SalesForce to:

  • Communicate with and support adults with stoppages during onboarding and registration processes primarily through phone and e-mail.
  • Maintain Troop and Volunteer catalogs for area and assist in the successful placement of girls and volunteers in troops.
  • Communicate and support Membership Specialists by providing status reports of potential members who are delayed in registering.
  • Process volunteer applications, background checks, update the Volunteer Service Unit Roster, financial aid, and bank letters
  • Record and follow up on all tasks referred to other staff members and departments to ensure timely and correct resolution.
  • Work interdepartmentally to ensure effective resolution of girl and adult registration stoppage.
  • Maintain continuing communication with staff and volunteers in assigned area to assure that troop and volunteer catalogues reflect current opportunities for prospective members.
  • Use discretion and maintain confidentiality of girl and adult personal information.
  • Responsible for researching information, extracting data from databases and manipulating data using Microsoft Excel for creating and preparing membership reports for Area Membership Manager and team.
  • Screens incoming correspondence and phone calls to determine appropriate action or referral when necessary.
  • Answers phone calls and emails from current and prospective members professionally and thoroughly within an established timeframe.
  • Provide administrative support to the Membership team to include, but not limited to, meeting assistance/set up, the preparation of reports, emails, letters, recruitment materials and the creation, design, and production of fliers, newsletters and revision of membership materials.
  • Responsible for maintaining, organizing and tracking of office inventory which includes but is not limited to membership marketing and support material and office equipment.
  • Participates in council and area data entry projects, and other projects as needed.
  • Participates on rotation schedule for answering the Connecticut Avenue switchboard calls.
  • Ensure coverage of duties when on vacation or out sick.
  • Perform other duties as assigned.
  • An evaluative process to measure success and growth will be put in place as part of Member Engagement.


  • High school diploma or equivalent required; Bachelor’s degree in a related field strongly preferred.
  • Ability to work in a fast-paced environment requiring extensive contact with the public, volunteers, and staff via telephone, e-mail, and in person.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to discreetly handle confidential and sensitive matters.
  • Advance knowledge in Word, Excel, PowerPoint and Outlook and the ability and willingness to learn new software applications is a plus.
  • Excellent organizational skills, communications skills, the ability to multi-task and the ability to work well in a team.
  • Ability to plan, organize and schedule office priorities.
  • Ability to effectively screen incoming calls and visitors; sort and/or route incoming and outgoing correspondence, schedule appointments.
  • Ability to perform research, create reports and presentations.
  • Ability to exercise discretion, initiative, and appropriate judgment in making sound decisions and in developing solutions to problems.


Our benefit package is generous, including:

  • 3 health insurance options (The Council pays the full monthly premium for individual coverage in the HMO or HMO/HSA and contributes $55.98 (individual) or $59.82 (family) per pay period to the HSA for employees on that plan.)
  • Dental and vision plan
  • 100% employer-paid life and AD&D insurance
  • 100% employer-paid long-term disability insurance
  • Immediate, 100% vested, employer contribution of 3% to 403(b) plan
  • 403(b) match of 2% available after 12 months of employment (3 year vesting)
  • A generous paid vacation policy (0-3 years = 18 days; >3 years = 24 days)
  • 10 paid holidays, annually – including 1 floating holiday
  • 12 paid sick days, annually
  • 10 paid New Child Leave days for qualifying staff
  • Flexible spending plans for certain medical and dependent care expenses
  • Employee assistance program
  • Metro SmartBenefits® (pretax transportation program)
  • Garage parking at our main office, conveniently paid through pretax payroll deduction

Professional Level

None specified

Minimum Education Required

High School

How To Apply

Interested candidates should send cover letter and resume to:

Betsy West

Human Resources Manager

Girl Scout Council of the Nation’s Capital

4301 Connecticut Ave NW, Suite M-2

Washington, DC 20008


An Equal Opportunity Employer.