Adult Domestic Violence Advocate

Job Type

Full Time



Start Date


Application Deadline



216 W. Somerset Street
United States


Position Summary

The Adult Domestic Violence Advocate is responsible for providing empowerment counseling, crisis intervention, safety planning and advocacy within the Latina Domestic Violence Program. The Adult Domestic Violence Advocate will provide in-take services and conduct follow-up as specified in the individual client service plan, and as needed by the client. This position will serve as a resource for the client, other Congreso staff and social services agencies. The responsibilities of the Adult Domestic Violence Advocate will be conducted at Congreso’s main office and on the Philadelphia Domestic Violence 24-hour crisis hotline. 


The Adult Domestic Violence Advocate will have internal contacts with the entire administrative staff and external contact with clients, community resources, and the community. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner. 


The Adult Domestic Violence Advocate will report directly to the Intake Coordinator and participate in department activities as necessary. In the absence of the Intake Coordinator the Adult Domestic Violence Advocate will be supervised by the Program Manager.

It is required that the applicant be bilingual in both English and Spanish. 


Essential Functions


  1. Provide on-site empowerment counseling, safety planning, referrals, advocacy, and educational services at Congreso’s main office to people seeking domestic violence support services.
  2.  Provide resource information to clients, other Congreso staff and social services agencies.
  3. Provide on-going crisis intervention, advocacy, and resources to a specific number of clients as determined by the agency and funding source.
  4. Conduct an initial client intake, which includes: an agreement to services, a needs assessment, and the mutual development of a service plan.
  5. Conduct client follow-up as specified in the individual client service plan, and as needed by client.
  6. Comply with all client confidentiality regulations as specified by agency, funding source, local, state and federal regulations.
  7. Maintain accurate and up to date client files and documentation.
  8. Submit monthly and quarterly programmatic narrative and statistical reports to the Coordinator.
  9. Participate in coverage of the Philadelphia Domestic Violence hotline as scheduled by the Coordinator.
  10. Regularly attend and actively participate in staff meetings, staff training sessions, case reviews, etc.
  11. Provide presentations to community members to help victims of crime and their families to identify their own victimization and learn about and access available services in the community.
  12. Participate in systems wide advocacy and education/awareness/outreach efforts and activities as assigned.
  13. Co-facilitate support groups for survivors of domestic violence as client need arises.
  14. Provide childcare support as assigned to allow survivors to participate in counseling, advocacy, and support group services.

Knowledge, Skills, and Abilities (Career Pathway: Direct Services)

 All Staff Competencies

  • Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
  • Knowledge and understanding of the targeted community needs and demographics.
  • Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
  • Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
  • Ability to effectively use standard office equipment.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
  • Adheres to all Congreso and departmental policies and procedures.
  • Attends all Congreso in-services as required.
  • Strong written and verbal communication skills and effectively communicate with individuals and groups.
  • Bilingual (Spanish/English) is absolutely required to complete the tasks of this position. 


Direct Services Staff Competencies

  • Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
  • Knowledge of basic client management procedures (PCM Model) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency without regard to program service.
  • Demonstrates understanding and knowledge of the Latino culture and availability of North Philadelphia community resources.
  • Ability to effectively interview and engage a client in appropriate programming.
  • Must be bilingual in both English and Spanish.
  • Ability to effectively conduct one on one advocacy and/or educational presentations.
  • Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

Experience, Education, and Licensure

 Minimum Experience: 1-2 years’ experience in crisis counseling, advocacy or case management; preference for the experience to be specific to domestic violence. Strong oral and written communication skills in English and Spanish. Applicants must be bilingual in both English and Spanish. 


Minimum Education: Bachelor’s degree in Counseling, Psychology, Social Work or related field preferred; Suitable combination of education and two to three years crisis counseling/advocacy experience in related field may be considered in lieu of Bachelor’s degree. Knowledge of and proficient on the Latino culture and community of Philadelphia.  Knowledge of the domestic violence issues and dynamics related to the Latino community. Knowledge of the impact of trauma on children and families.

 Certification/License: Completion of the 45 hour Domestic Violence Advocate training provided by an approved PCADV member program. May be completed post hire. 


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

About Congreso

Congreso is a multi-service nonprofit organization whose mission enables individuals and families in predominantly Latino neighborhoods to achieve economic self-sufficiency and wellbeing. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.



Level of Language Proficiency


Professional Level


Minimum Education Required

4-year degree