Manager, Alumni Relations

Job Type

Full Time


Minimum: $60,000
Maximum: $63,000




120 Wall Street
New York
New York
United States



AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of U.S. citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff of approximately 200 dedicated individuals, working from our national office in New York City as well as home offices across the county, who collaborate with our more than 4,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include: immersion based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educator, schools and businesses.


AFS-USA Alumni are primarily AFS Returnees who are former youth participants who studied abroad as a high school or gap year AFS Exchange Student from the US to another country during the past 65+ years. However the term ‘alumni’ at AFS-USA is also used in its broadest sense and therefore can also include former AFS-USA families in the US who have hosted students or sent students abroad, former AFS-USA Volunteers and Staff, as well as any former program participant (educators, adult group participants, etc.). AFS-USA’s programs and products continue to expand and change as the organization seeks new and growing ways to deliver upon its mission. Therefore, the concept of an ‘AFS-USA Alumni’ will continue to expand. In short, an AFS-USA Alumni is an individual who has formerly been involved in AFS-USA and supported the mission in the past.


AFS-USA recognizes that the foundation of alumni relations begins during the AFS experience and continues throughout a person’s lifetime. Building positive experiences with people while they are on program and/or engaged with AFS-USA is where the foundation of alumni relations begins.

Throughout more than six decades, AFS-USA alumni have engaged with the organization in a variety of ways, most often as a former AFS Exchange Student. Former students may eventually become an AFS Host Family and/or an AFS Volunteer. However, there are not just one, but several points of entry into AFS-USA such as: a family may host first; an individual may choose to volunteer; or an educator may engage with an AFS Volunteer and then decide to chaperone a group abroad.

The Manager of Alumni Relations is responsible for the strategic development, management and supervision of the organization’s Alumni efforts with the overall goal of increasing the numbers of engaged, committed and generous AFS-USA alumni.

Ideally, the Manager of Alumni Relations should be an entrepreneurial self-starter and seasoned professional with a background in alumni and/or marketing who is a creative and strategic thinker with strong skills in building relationships.

Alumni Relations will work closely with other departments, especially Development, Marketing and Communications, and Volunteer Development and Resources to ensure that the Alumni unit has the insights, strategies, and resources to meet ambitious alumni engagement and giving goals. The Manager of Alumni Relations will report to the Chief, External Relations, Development and Communications Officer.

With a proven ability to cultivate, solicit and steward alumni, including donors, and work within a moves management strategy, the Manager of Alumni Relations supports the National Director of Development and Staff for the purposes of establishing and advancing AFS-USA’s strategies in alumni relations, especially alumni engagement, empowerment, leadership and support.

The Manager of Alumni Relations also provides all logistical oversight for Alumni Relations reunions, signature programs and events; and affinity based alumni groups.

Accountabilities include, but are not limited to:

  • Plan, implement and promote alumni outreach initiatives, events and possibly programs that support the organization’s strategic plan as well as the overall goals of the organization in collaboration with AFS-USA colleagues.
  • Plan an approach for, and implement, programs and projects that strategically engage alumni in strengthening programs and provide tangible benefits to alumni and current constituents (students, host and natural families, volunteers, etc.).
  • Serve as the ambassador charged with securing commitments from alumni to provide professional expertise and volunteer service; collaborating with colleagues in various departments including but not limited to lead management, program operations, volunteer development and resources, development, marketing and communications and other departments.
  • Create pathways for alumni engagement and participation that advance the goals and mission of the organization; partnering with Development to identify, cultivate, solicit and steward alumni giving.
  • Liaises with Board of Directors and National Council members, President’s Circle members, staff, external constituents, advisory committees, major donors, and corporate, foundation and community-based community partners on behalf of the Alumni Relations unit.
  • Serves as an ambassador for AFS-USA alumni interests amongst international partners including serving on the AFS International Alumni Working Group.
  • Ensure accurate and complete alumni database records, capture contact, biographical and career information of alumni via surveys, projects (e.g. alumni directory), correspondence, social media and networking, website, etc.
  • Establish and build relationships with a wide range of alumni, locally, regionally, nationally and internationally and maintain communications through direct contact, email blasts, alumni web pages and portals, print publications, blogs and social networking sites, etc.
  • Educate current participants about alumni benefits and engage them in programs and activities.
  • Partner with departments to plan the growth and accessibility of career networking services for students and alumni.
  • Collaborate closely with development colleagues in increasing support from alumni; routinely identify and qualify alumni prospects for gifts; communicate development-related activities via written contact reports filed in Raiser’s Edge and period attendance at prospect management meetings.
  • Oversee and balance the budget for Alumni Relations within the annual program budget, manage existing and/or additional alumni programs, services and communications.
  • Supervise interns, work/study students, alumni volunteers, etc.

Required Qualifications:

  • Bachelor’s degree and a minimum of 5 years of experience in alumni relations or external affairs with demonstrated accomplishment in fostering productive relationships with alumni and volunteers.
  • Excellent communications and interpersonal skills, together with the ability to work collaboratively with colleagues throughout the organization, with alumni, other constituents, and the public.
  • Demonstrated ability to strategize, implement and build constituency programs and activities, along with a talent for motivating volunteers.
  • Flexibility and initiative, as well as the ability to work independently, combined with the skills for thriving in a team environment to work towards accomplishing organizational goals.
  • High professional and ethical standards for handling confidential information
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.
  • Extensive experience with Raiser's Edge
  • Ability to travel and work evenings and weekends as needed

Knowledge and Critical Skills:

  • Self -starter with standout strategic and innovative thinking, leadership and interpersonal skills to achieve results through cross-functional groups: collaboration excellence a must.
  • Strong presentation, persuasion/influence management skills to effectively influence the wide variety of stakeholders in a highly matrixed organization.
  • Excellent communications skills including writing, editing, proofing and art direction: ability to communicate everything from simple solutions to complex problems.
  • Project management skills: ability to manage complex projects and programs. Ability to pull the appropriate level and functions together to support initiatives.
  • Experience in alumni relations, public relations, media relations, digital marketing/social networking.
  • Word processing skills: Word, PowerPoint, and Excel necessary.
  • Experience in Raiser’s Edge preferred.
  • Experience in marketing to teens and families; experience in working with volunteers highly desirable.


The Manager of Alumni Relations works typically Monday to Friday, but will be required to work evenings and weekends and to travel to alumni gatherings and other events.


AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.


Medical, Dental, HRA, FSA, Retirement Plan, Paid Holiday Days, Vacation Days, Floating Holidays, and more!

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Do you want to join the AFS-USA Team?! To apply, please click on the link. Please include your cover letter and resume in the application. No phone calls please.