Director of Human Resources & Operations

Director of Human Resources & Operations

General Description: The Director of Human Resources & Operations manages and oversees the operations, technology, and human resources for MCCH. The Director of Human Resources & Operations is a key member of the executive and senior leadership team and is responsible for the strategic direction of human resources and operations. This position has a thorough understanding of all requirements regarding human resources, operations, risk management and IT.

Essential Duties and Responsibilities:

Human Resources (HR)

• Serve as a critical member of the MCCH/CH Executive Team
• Supervise HR and Operations staff
• Ensure personnel files comply with all Federal, State, and Local laws
• Counsel and advise staff on a wide variety of sensitive personnel issues (e.g. discipline, hiring, promotions, return to work, etc.) for the purpose of assisting in effective decision making and enforcing all relevant policies, procedures and regulations
• Oversee processing of all claims and paperwork related to workers compensation, disability, FMLA, and other legal requirements
• Manage employee benefits including open enrollment and staff compensation
• Responsible for retirement plan compliance and act as the plan administrator
• Oversee the dissemination, tracking, and compiling of annual staff evaluations
• Investigates grievances and/or complaints related to employees
• Represent MCCH/CH in outside hearings and proceedings
• Research and recommend employee benefits and safety, welfare and health and wellness programs to recruit and retain staff. Provides COVID-19 safety guidance as it relates to staff and clients in collaboration with the Chief Programs Officer and other MCCH/CH leadership
• Maintain and update the employee handbook and communicate changes to all staff
• Prepare and update job descriptions
• Administer and develop staff training and development programs
• Responsible for staff communications and morale
• Assist Executive management with talent management and recruiting strategies
• Work directly with consultants and outside counsel regarding employment-related issues

Operations

• Manage office and phone equipment and systems
• Assist staff with IT related issues and dispatch external IT vendor when appropriate
• Oversee network administration and evaluate IT systems
• Responsible for purchasing and vendor management
• Coordinate with facilities administrator and outside vendors and contractors with facilities related issues
• Other duties as assigned

Required Knowledge, Skills and Abilities:  

·      Undergraduate degree in Human Resources or related field (HR/Organization Development or Business Administration). Master’s Degree preferred

·      Highly preferred – PHR or SPHR certification

·      Must have working knowledge and be current with all relevant employment related laws. Has knowledge of industry trends and employment legislations

·      Ten to Fifteen years experience in supervising HR

·      Functional knowledge of building and facilities and risk management

·      Must have computer skills and ability to troubleshoot IT related issues

·      Functional knowledge of business administration and strategic planning

·      Functional knowledge of IT and telecommunications systems

·      Excellent analytical skills and writing skills and good reasoning abilities and judgment

·      Experience working with a diverse workforce and in a non-profit environment a plus

To Apply:

Please apply on our website: https://mcch.net/careers/