870 Market Street
About the Mental Health Association of San Francisco (MHASF)
MHASF is a mental health peer-run nonprofit located in downtown San Francisco and serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health—hoarding and cluttering behavior, post-hospitalization peer support, peer workforce development, community-based crisis response, and more. MHASF strongly encourages people with lived experience of mental health challenges to apply and grow with us!
OVERVIEW OF POSITION
With the support of our volunteer & intern team, the Communications Coordinator plays a pivotal role in the production and management of visual and written material that impactfully portrays MHASF’s work, values, and identity across multiple platforms and for a variety of audiences. We’re seeking someone who is equally comfortable applying their considerable technical skills to produce high-quality and brand-consistent publications as they are collaborating with colleagues to drive timely and effective production processes and identify opportunities to improve efficiency and agency visibility. The Communications Coordinator will also take the lead in maintaining the information and content management systems that make our marketing campaigns, content publishing, and social media presence possible. If you have solid communications experience and are exceptionally organized, know how to motivate others, and have a make-it-work attitude, you may be the person we’re looking for.
Design & Content Production (40%)
- Write content for and copyedit blog posts, social media updates, newsletters, and other publications
- Use Adobe Creative Cloud to edit photos, create images and logos, and develop document layouts
- Create templates for program publicity materials and newsletters
- Ensure publications are consistent with MHASF style guidelines and citation/bibliography standards
Project Management & Workflow Coordination (25%)
- Manage MHASF publications from inception to distribution, adhering to set timelines and processes
- Establish project timelines and develop review processes to ensure efficient delivery of quality products
- Train and supervise Communications volunteers and interns, assisting with recruitment as needed
- Coordinate with staff who request content creation and distribution to understand and fulfill requirements
- Coordinate and schedule Communications department meetings and calls
- Make recommendations to improve department processes and interdepartmental collaboration
Software & Information Management (35%)
- Manage Wordpress website, including adding and updating content, collaborating with developer, troubleshooting problems, and making recommendations for updates and improvements
- Lead updates, data synchronization, and QA for our web-based community resource search tool
- Maintain Constant Contact distribution lists, coordinate campaign scheduling, and troubleshoot with vendor
- Collaborate with Operations Manager on future implementation of CRM system
- Support and train staff in use of MHASF communication and information management tools
- Keep Communications software and account subscriptions up-to-date; research and recommend new vendors
- Either a Bachelor’s degree in marketing, public policy, English, communications, or a related field, or equivalent work experience
- Minimum of 3 years’ relevant work experience in a communications, marketing, development, copyediting, grant writing, or similar role, preferably in a nonprofit setting; minimum 5 years’ experience if no degree
- Proficiency in Microsoft Office Suite and Adobe Creative Cloud apps, and ability to self-teach and troubleshoot new software and tools as needed
- Ability and willingness to work at a computer for long periods of time
- Outstanding project management and organizational skills, including excellent attention to detail
- Superb English writing, copyediting, and proofreading skills
- Demonstrated ability to collaborate effectively with staff at all levels of an organization
- Strong time management and delegation skills, ability to remain calm under pressure and meet tight deadlines
- Experience providing training and/or supervision in a professional or volunteer setting
- Initiative to self-direct, work with minimal guidance, and exercise independent judgment
- Ability to travel locally and to work occasional weekend and/or evening hours for special events
- Flexibility to work beyond a 9am-5pm schedule and to take on new responsibilities if the situation demands
- Willingness to learn from others, take feedback, and make adjustments to language and behavior
- Experience taking initiative to self-educate about unfamiliar subjects or concepts
- Affirmative and accepting approach toward people whose needs and experiences differ from your own
- Commitment to upholding the mission and values of MHASF
- Fantastic opportunity for advancement - over 70% of our staff have been promoted internally at least once!
- Health plans for medical (Kaiser Gold or Blue Shield Gold), dental (Principal) and vision (VSP), with employee premiums 90% employer-paid
- Long-term disability and basic life insurance 100% employer-paid
- An Employee Assistance Program (EAP) offering unlimited telephonic access to counseling, referrals, and a wide variety of other benefits
- Health FSA, CommuterCheck, and 403(b) or Roth 403(b) options
- Excellent access to public transit, shopping, dining, entertainment, and a fantastic view of San Francisco
Level of Language Proficiency
Fluency and ability to write persuasively in Spanish is highly desirable but not required.
Minimum Education Required
How To Apply
Applications must include the following:
- An up-to-date résumé
- A cover letter describing your interest in the position and what sets you apart from other candidates
- A brief writing sample – Ideally a blog entry, case statement, grant excerpt, or other persuasive writing that communicates impact
Optional – Portfolio of relevant design work; may include logos, newsletter or brochure layouts, infographics, etc.
Applications that are missing one or more of the required documents will not be considered. Application review and phone screenings will begin the week of August 6th. We anticipate holding in-person interviews beginning August 16th.
If you believe you may need a disability-related accommodation in order to participate in this application and/or interview process, please contact us at firstname.lastname@example.org or call 415-421-2926 x337. Otherwise, no phone calls about this position, please.