100 South Broad Street
The primary responsibility of the Case Manager is to work with Opioid Crisis Training (OCT) program and provide case management and program coordination to adult professionals enrolled in this program. The position involves recruiting and enrolling frontline professionals in the OCT program and providing group and individual counseling to enrolled professionals, including career counseling and wellness support. The Case Manager will work with the Program Lead and instructional staff to identify participants needing extra support to allow them to attend classes and be successful in achieving their professional goals. The Case Manager will also plan development activities for participants. Training services provided as part of the OCT program include 50 slots for certified peer recovery and family recovery classes; 150 slots for a 25-hour class (topics include outreach and engagement, understanding opioid addiction, withdrawal management, naloxone overdose and rescue, understanding co-occurring challenges, suicide prevention, harm reduction, and the warm handoff between emergency departments and treatment providers); and, training for frontline supervisors. Client services may also include either individually or in a classroom setting employment and life skills development such as: financial literacy or money management, updating resumes and references, employer expectations, time management, etc. The Case Manager will support documentation and reporting efforts and will be trained in those responsibilities. Administrative duties are also included as part of the position. Must work a flexible schedule to accommodate adult professionals in day and evening classes and to participate in program staff meetings.
General Case Manager Responsibilities
- Recruit certified peer specialists, certified peer recovery specialists, direct support professionals, and other frontline professionals as appropriate to enter the Opioid Crisis Training program.
- Maintain student and program records, including learner attendance and additional reports, that may be required by the Data administrator and/or the Program Lead.
- Must be able to input data into the tracking system (training will be provided).
- Assist with timely data entry in the data tracking system - including attendance, setting up classes and providing participants with certificates of completion.
- Review participants’ training and professional goals.
- Address barriers to attendance in order to increase persistence.
- Provide access to resources to assist with participants’ goal completion.
- Coordinate activities with Program Lead and instructors.
- Assist with student orientations and ensure that all paperwork is filled out correctly.
- Make referrals to partnering agencies to help address student barriers.
- Minimum Bachelor’s Degree in education, counseling or social work, with training or experience in educational/vocational counseling (Master’s Degree preferred).
- 3-5 years’ related experience.
- Excellent interpersonal skills and a high level of social-emotional intelligence
- Experience with mental health and addiction services, adult learners, and English language learners preferred.
- Strong computer skills - Microsoft Excel; Microsoft Outlook; Microsoft Word, Windows Operating System, and Databases.
- Good documentation and organizational skills.
- Knowledge of community resources in order to make referrals to community resources/agencies and counseling/social work practices with high risk populations (low income, immigrants, at risk youth).
- Sensitivity in working with persons in crisis or in transition.
- Ability to work evening hours and travel throughout Philadelphia.
Minimum Education Required