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Manager, Community & Volunteer Engagement

Posted by
National MS Society
|
San Diego, CA
New
|
Published 21 days ago

The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.

 The Manager, Volunteer & Community Engagement, providers leadership and guidance to a portfolio of volunteers (event volunteers, self-help group leaders, peer connections volunteers, MS Ambassadors, community partners, etc.) throughout a geographic area. This position leads the local implementation of all community-based programs in a specific geographic area (in-person & virtual) in partnership with volunteers. The Manager, Volunteer & Community Engagement is also responsible for recruiting, scheduling, training, engaging, recognizing, and tracking volunteers in assigned portfolio. This position identifies, cultivates, engages and pipelines talent to ensure a strong volunteer workforce that builds personal and organizational capacity.

The Manager, Volunteer& Community Engagement also collaborates cross functionally to ensure well-supported events and programs resulting in a positive experience for donors, participants, and volunteers. This position also serves as a point of entry to the organization and engages volunteers in every facet of our organization. 

1. Relationship Management and Community Engagement (40 %)

·         Identify and cultivate volunteer talent, ensuring volunteers have a career path and leadership opportunities

·         Implement centrally produced tools and resources to create a consistent volunteer experience

·         Manage a portfolio of relationships with existing community volunteers (peer connections volunteers, MS Ambassadors, event, office and other specialty volunteers, wellness providers, etc.) and track in database and/or CRM

·         Identify and connect potential new volunteers and constituents, in the local community and in online communities, to Society initiatives and volunteer opportunities

·         Work in partnership with all Society self-help group leaders (both in-person and virtual) to create opportunities for leaders to feel connected to each other and to the Society

·         Execute volunteer recognition strategy, including working with market leader and other staff to nominate local volunteers for appropriate awards

·         Evaluate portfolio interaction data to build a strategic outreach plan that maximizes engagement of volunteers

·         Works closely with supervisor to communicate interests of the MS community (local and online) with the Volunteer & Community Engagement team

·         Provide ongoing feedback to leadership team regarding community engagement efforts and implementation to ensure continuous improvement

·         Develop meaningful opportunities for volunteers to be engaged in program delivery (in-person and virtual) that align with the Society’s strategic plan

 

2. Event volunteer coordination (30%)

  • Lead volunteer assessment meeting to identify and document volunteer needs for events; create and manage scheduling portal for all events in portfolio
  • Develop and implement a multi-faceted recruitment strategy that includes re-engaging prior event volunteers as well as outreach to new volunteers and community groups
  • Provide clear and consistent communication to volunteers prior to and at the event-- confirm volunteer placement; provide event details, duties, and expectations; ensure volunteers are properly trained and oriented to their role
  • Ensure day-of volunteer efforts are implemented; if unable to attend an event in portfolio, identify and train staff or volunteers to support day of event volunteer needs
  • Ensure risk management requirements (volunteer waivers, background checks and required training) are met for all event volunteers
  • Maintain regular communication with fundraising and event production staff, sharing progress on filling volunteer positions, developing contingency plans where necessary, and troubleshooting volunteer gaps

3.  Program Delivery (20%)

·         Lead the local implementation (in-person and virtual) and ongoing delivery of key nationwide program initiatives through leveraging volunteers; ensure Society programs are accessible to all people affected by MS, hosting programs in accessible locations and on accessible online platforms, focusing on isolated, underserved and culturally diverse populations across assigned geographic area

·         Identify community-based partners for possible program collaboration, strategic partnership development or support; share opportunities with department leadership to develop thoughtful and strategic relationship management plan

·         Work collaboratively with Healthcare Access Team to identify and retain skilled professional speakers and provide content training, speaker disclosure etc.

·         Deliver a consistent experience for people affected by MS participating in Society programs Program experience includes communication, branding and messaging, available Society services, connections to the MS Navigator program, etc.

·         Use Society outcome measurement tools to collect feedback and track on program metrics data that will help ensure impact for people affected by MS

·         Work with marketing partners to provide content and ensure local programs are marketed well to constituents

4. Management/Administration (10%): 

  • Manage an annual program implementation budget and volunteer reimbursement budget in a particular geographic area
  • Actively take part in local market events and activities supporting Society priorities and local staff and volunteers
  • Participate on work groups and special projects as needed
  • Other duties as assigned


The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Benefits

Estimated compensation range for this role is $51,000 - $61,000 annually. Final offers will be based on candidate geographic location and consider career experience and may vary from this range due to these factors.

You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Educational Reimbursement Plan; Professional Development Assistance; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Life Assistance Plan as well as additional voluntary benefit offerings. We value continuous learning and support your professional development through a Professional Development Assistance plan. You will join an incredible mission focused team of people!

The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS. 

Estimated compensation range for this role is $51,000 - $61,000 annually. Final offers will be based on candidate geographic location and consider career experience and may vary from…

Location

Temporarily Remote
Work must be performed in or near San Diego, CA
Associated Location
San Diego, CA, USA

How to Apply

Please apply directly on our careers portal using link provided

Please apply directly on our careers portal using link provided

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