Group Volunteer Coordinator / BOS

Job Type

Full Time


Details: Salary commensurate with experience; excellent employee benefits.




155 North Beacon Street
United States


About Cradles to Crayons:

Cradles to Crayons (C2C) was founded in 2002, with the mission of providing children from birth through age 12, living in homeless or low-income situations, with the essential items they need to thrive - at home, at school and at play. C2C is at the cutting edge of volunteer management, and through its “Giving Factory” provides unique, hands-on opportunities for people to help other people. Headquartered in Boston, MA, C2C opened in Philadelphia in 2007 and in Chicago in 2016.

How Our Model Works: Cradles to Crayons collects new and nearly new children's items through grassroots community drives and corporate donations. Donations are then processed and packaged by volunteers, and are distributed to disadvantaged children through a collaborative network of social service agencies and school partners. C2C supplies these items free of charge by engaging and connecting communities that have with communities that need.

Cradles to Crayons meets a critical need as many children 12 years old and younger live in low-income and/or homeless situations. These living conditions can have negative effects on self-esteem as poverty can lead to increased social and emotional behavioral challenges; it impacts early education since half of children living in poverty start 1st grade up to 2 years developmentally behind their peers; and safety may be compromised as children living in poverty have increased risk of injury.

While meeting the immediate needs of low-income children, Cradles to Crayons also sets a foundation for lasting change by providing meaningful, tangible volunteer opportunities to thousands of individuals and families and hundreds of corporations each year by organizing clothing collections, hosting fundraisers, or working in the "Giving Factory" warehouse.

Cradles to Crayons earned the highest possible rating from Charity Navigator for several consecutive years. Only 2% of charities rated have received this distinction, differentiating C2C from its peers, exemplifying the high standard of service at C2C, and indicating that C2C outperforms most other charities in America.


Volunteers are the engine that power Cradles to Crayons, from the acquisition of product at community drives, through the processing of donations, to the packaging of KidPacks. Providing an exceptional volunteer experience, before, during, and following the volunteer visit, to individuals and groups alike, is necessary to ensure the inflow of product, funds and volunteer labor to fulfill our mission.

The Group Volunteer Leader oversees many of our 30,000 volunteers each year through all steps of their engagement process within our “Giving Factory”. The Group Volunteer Leader is responsible for providing a high quality orientation and wrap-up and conveying Cradles to Crayons’ mission and quality standards. This individual is also responsible for following work station guidelines and expectations during volunteer projects and maintaining an outgoing, positive attitude. They have a demonstrated ability to work with volunteers of all ages and abilities and with a group of up to 30 individuals at a time. The Volunteer Engagement Associate will work approximately 30 hours per week, including most weekends (either Saturday or Sunday) and occasional evenings.


  • Model and lead a positive “One Cradles” culture, underpinned by Cradles’ Cultural Values and related behaviors.

Quality Volunteer Experience

  • Achieve a high level of customer service during all stages of the volunteer experience.
  • Use effective verbal skills to communicate the mission of Cradle to Crayons, quality standards and the shift’s volunteers activity.
  • Treat Volunteers appropriately and respectfully.
  • Customize volunteer experience to reflect ages and abilities.
  • Act in the best interest of volunteers, the organization and help volunteers to achieve the best possible end-product.
  • Work with Production Planning & Volunteer Engagement Manager to insure successful preparation for signature C2Cs event.
  • Serve as point person for communication with the other departments.
  • Train and onboard new GVLs; act as Lead GVL on a rotational basis as needed for weekend shifts.
  • Assist with shopping system and train volunteers on how to use Salesforce to check off orders.
  • Work closely with Champion volunteers, checking in before and after shifts to communicate shift goals, etc.
  • Train new Champions in stations.
  • Allocate tasks/train if necessary for both staff, Champions and Interns.

Prior to the visit

  • Assist volunteers who arrive early with rotating pre-service actives.
  • Following station readiness guidelines and checklist to insure compliance with assigned station.
  • Assume full responsibility for station readiness for all assigned stations.
  • Sweeping of the floors throughout the Giving Factory.
  • Cleaning surfaces.
  • Removing of trash and recycling.
  • Replenishing/restocking supplies and accurately shelving donations and Kidpacks.
  • Insure the Forum and the volunteer kitchen are clean and free of clutter. On a daily basis, work with fellow GVLs, Production Planning & Volunteer Engagement Manager and other warehouse staff to insure that the following is completed for these areas:
  • Sweeping of the floors throughout the Giving Factory.
  • Cleaning surfaces.
  • Removing of trash and recycling.

During the Visit

  • Volunteer shift begins on time.
  • The orientation is clear and points out the following:
  • The Cradles to Crayons Mission.
  • How we send out Kidpacks and an example.
  • Bathrooms.
  • Lockable bins and coat racks.
  • Emergency exits.
  • Deployment of volunteers to stations is organized and concise.
  • Station Orientations:
  • Position of the station in relation to rest of the Giving Factory i.e. emergency exits and restrooms.
  • The activity that they will be doing.
  • Quality standards.
  • Where necessary item are located.
  • Track and enter station production for use during Wrap Up and inventory tracking.
  • Manage volunteers to ensure quality standards and productions goal are met
  • Present for any questions regarding the overall organization and connect to appropriate Cradles to Crayons staff member.
  • Assure the necessary steps/item are worked on during the shift.
  • Station is clean before the end of the shift.

End of Visit

  • Provide proactive and ongoing support of C2C annual fund raising initiatives to reach our financial and product goals.
  • At Wrap Up:
  1. Be energetic.
  2. Engage volunteers and go over each station and the number of kids they help.
  3. Goes over the three ways to stay involved:
  • Time.
  • Product.
  • Money.
  1. Thank volunteers and encourage groups to take groups photos.

Weekend Shifts

  • Greet volunteers upon arrive.
  • Instruct the volunteers to:
  1. Take nametags.
  2. Where to hang up coats.
  3. Direct to the forum area for orientation or pre-service.
  4. Help volunteers register on the kiosk (if necessary).
  • Rotate responsibility as Lead GVL for weekend shifts providing direction to staff, Champions and volunteers as needed.


  • Read, speak and write fluent English, with great written and verbal skills.
  • Work proactively, independently, work under supervision, and work in a high energy and team-based and goal-oriented environment.
  • Communicate with coworkers, volunteers, and all visitors to the “Giving Factory” in a courteous and professional manner.
  • Work evening and weekend hours as necessary.
  • Easily walk up and down stairs, bend down, reach, push and pull and lift up to 30 lbs.


Diversity and Inclusiveness are core values at Cradles to Crayons, and we continuously strive to be a team where everyone feels welcome and supported. It is the policy of Cradles to Crayons to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information and/or any other protected characteristic under applicable law. Individuals from underrepresented groups are especially encouraged to apply.

Working Conditions:

This is a warehouse environment and normal changes in temperature are to be expected while working inside the warehouse or outside, on or around the loading dock. There are no hazardous or significantly unpleasant conditions.


In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made by Cradles to Crayons which may pose serious health or safety risks to the employee or others, or which impose undue hardships on the organization.



Level of Language Proficiency


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please submit a cover letter and resume with relevant experience at