Shelter Site Manager

Job Type

Full Time




165 8th Street
San Francisco
United States


SUMMARY OF DUTIES AND RESPONSIBILITIES: The Site Manager carries primary responsibility for all shelter operations, ensuring high quality programming and services for residents. S/he must set a tone of professionalism for all staff, emphasizing treating participants with dignity and respect, while understanding the vast diversity. The Site Manager ensures client-driven services with a strengths-driven philosophy. 


Additionally, the Site Manager pledges guidance, training, supervision, and overall leadership to shelter staff, ensuring delivery excellent support services. S/he will promote outreach efforts engaging residents in social services, including participation in Behavioral Health Team case management. S/he seeks input from participants, staff, and the community and hosts Town Hall meetings with other shelter management.


Primary duties and responsibilities:


A.                Participant Interaction/Community Building

1.      Form relationships with all service providers, including the on-site Behavioral Health Team. Ensure effective provision of services.

2.      Field client, community, and/ or public concerns.

3.      Ensure staff interaction with participants is respectful and compassionate. 

4.      Attend and participate in Town Hall meetings with follow-up on complaints or other issues.

5.      Ensure all services and program materials are relevant, engaging, accessible, and understood by participants of differing backgrounds and histories.

6.      Works to build teamwork, trust, and collaboration.

7.      Develop good working relationships with neighbors.

8.      Provide services-focused guidance to Supervisors and Services Coordinators, develop in-service training program, and provide supervision and leadership so that client-focused support services is respectful and compassionate.

B. Administration

1.      Ensure high quality shelter operations and services.

2.      Welcome and manage client participation and input at regular shelter community meetings.

3.      With Human Resources, hire, train, supervise and, as needed, terminate employment of shelter operations staff in accordance with ECS policies and procedures. When supervising union members, follow guidelines established in the Collective Bargaining Agreement.

4.      Develop and maintain staff work schedules.

5.      Complete all personnel information including introductory and annual performance evaluations and an extensive log of one-on-one supervision.

6.      Design and implement staff training and continuing education programs for staff.

7.      Complete bi-weekly payroll and ensure overtime is minimized.

8.      Gather, maintain, and report site-specific program data. Complete timely statistical reports.

9.      Regularly review policies and procedures and maintain Operations Manual. Develop and implement new policies with biannual review.

10.  Coordinate program activities, including those with other agencies.

11.  Serve as operations team leader and coordinate activities with other shelter management staff.

12.  Participate in the shelter and organizational management teams. Facilitate site management team in absence of Shelters Director.

13.  Follow policies, procedures, and protocols established by any appropriate City agency or funders, including citywide grievance procedure(s).

14.  Manage service reporting to funders and coordinate billings with Finance Department. 

15.  Produce and revise participant literature informing them of services, including necessary forms and contracts.

16.  Represent ECS or appoint representative(s) in client grievance, mediation, and/or arbitration processes.

17.  Serve as Interim Director of ECS Shelters in his/her absence.  

18.  Carry out above duties in consultation with Director of Shelters.

19.  Attend all meetings and perform all other duties as assigned.


C. Health And Safety

1.      Oversee shelter operations ensuring a safe environment for staff and participants.

2.      With direction of the Shelters Director, manage site-specific emergencies or crises.

3.      Carry out regular health and safety building inspections with City maintenance personnel to ensure necessary repairs and maintenance tasks.

4.      Participant as an active member of ECS’s Safety Committee, conducting quarterly safety inspections.

5.      Provide crisis intervention and lead team in skill development.


This position requires five to ten years of direct client experience in a shelter environment with a proven ability to manage large groups and teams. The successful candidate must have proven supervisory skills with a firm knowledge of harm reduction and mental health philosophies and program models. A Bachelor’s degree in social services or in a closely-related field is required.



Master’s degree in social work or related filed, with clinical license (LCSW, MFCC, MFT) and at least five years experience in administration working with homeless adults with multiple disabilities and/or clinical supervision.



Has the skills and ability to perform tasks noted in job description. Computer literate. Can travel to various program and administrative sites. Must secure annual TB screen and finger imaging background clearance upon hiring.  Will abide by ECS rules and regulations including confidentiality.

Professional Level


Minimum Education Required

4-year degree

How To Apply

To apply for any of the above-mentioned positions, please send a cover letter and resume to

Justin Hurd, Human Resources 675 Minna Street, San Francisco, CA 94103 Email:

Or you may fax your letter and resume to fax number (844) 849-5323


Please include the Position Number of the position for which you are applying.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco’s Fair Chance Ordinance.