AmeriCorps National - Family Services Coordinator

Job Type

Full Time




111 John Street
23rd Floor
New York
United States


Affiliate/Host Site Name: Habitat for Humanity New York City

Host Site Manager (HSM) Name: Kelly Rossiter

Program:   AmeriCorps National                   

Member Role: Family Services Coordinator

Will members engage in any of these programs?

 Disaster Recovery  Neighborhood Revitalization

 Veterans/Military Families  None    

Service Week (days/times):   Monday – Friday, 9:00AM – 5:30 PM with occasional evenings/Saturdays                                                                                                                                    

Direct Supervisor Name: Daniel Fielding and Charlotte Bell

Will this member be actively building on the construction site at least one day per week? No   Yes 


Goals (position’s goals in relation to the project as a whole, as well as the impact the project will have in the community)      

This member position will have the unique opportunity to work with families before and after they purchase their homes. At our NYC affiliate we refer to our programming/services for these families as “pre-purchase” and “post-purchase” programs/services.   

Habitat NYC has an exciting pipeline of new construction and preservation projects. As we continue to acquire more properties to build on, and submit applications for future acquisitions, our needs for marketing, vetting applicants, and assisting applicants will continue to grow. In addition, we continue to move forward with our Housing Preservation program, which works to provide technical assistance to existing homeowners, access to financing (through our Community Fund) and energy efficiency grants (through state programs like WAP and city programs like Solar 1), and construction work. We look forward to bringing on two additional AmeriCorps members who will serve in this role and join our team.

Habitat NYC has a portfolio of almost 500 homes, developed in single-family and multi-family properties. In order to ensure the success of our homeownership program, we are excited to continue to expand the scope of our Post-Purchase program. Habitat Homeowners are a part of our family, and we continue to increase our support services to them through more consistent engagement. The AmeriCorps members in this position will be part of our efforts to continually build out our Homeowner engagement through regular written communications, education and training opportunities, and participation in Habitat NYC events.

Re: our pre-purchase programming and services, the two members in this position will build and maintain the pipeline of homeowner families by leading the efforts to recruit qualified families for both homeownership and home repair opportunities, educate the families about program requirements and the homeownership process, and monitor and track the completion of sweat equity hours. The members will be the point of contact for all homebuyer families and mentors as each family goes through the process.

These member positions are designed to move us substantially forward in accomplishing the affiliate’s goals of providing more affordable, decent homes for our community and ensuring continued good standing of homeowners after they purchase their homes.  

Outputs: Measurable targets must be included and should be targeted PER MEMBER. Please use the shared outputs below, inserting “0” if not applicable.

  • 0 volunteers will be recruited and/or managed by this AmeriCorps member in the building, rehabilitation, or repair of homes (repairs include ABWK, Weatherization, Critical Home Repair)
  • 25 homes will be built, rehabilitated or repaired in partnership with low-income families and individuals by this AmeriCorps member and volunteers (repairs include ABWK, Weatherization, Critical Home Repair)
  • 50 individuals (adults and children) will be provided housing services by this AmeriCorps National member
  • 0 individuals affected by a disaster
  • 0 individuals who are veterans, active military, or their family members

Responsibilities of the position

·        Help to coordinate our Pre-Purchase Education program which includes partnering with local organizations that provide credit workshops and counseling for people interested in becoming homebuyers and wanting to improve their financial situation.  

·        Recruit homeowner family applicants for traditional homeownership opportunities or for expanded housing products such as A Brush With Kindness (ABWK) or critical home repair (CHR).

·        Coordinate existing programs to attract qualified families as needed. This may include: placing posters and fliers at businesses, with faith partners, and with local employers, and communicating and meeting with various social service agencies. Assist Housing Services staff in responding to calls and emails inquiring about homeownership in a timely manner, and promptly mail information packets to prospective applicants.

·        Conduct applicant orientations and assist families in the completion of the housing application.

·        Work with Housing Services staff to select homeowner families for a variety of housing products including traditional Habitat homes, critical home repair, ABWK, and weatherization projects. Tasks may include preparing financial eligibility calculations and summaries for the committee on each applicant.

·        Assist Housing Services staff in making all follow-up and clarification calls on homeowner applications.

·        Track sweat equity hours and send families monthly updates and letters.

·        Work with the Housing Services staff to provide educational opportunities to homeowner families who have already purchased their homes or who are in the process of doing so (Habitat Homebuyer Education Series). Plan and carry out homeowner education courses. Recruit appropriate teachers/speakers as needed.

·        Assist Housing Services and Construction staff with collecting needed family information to prepare for closings.

·        On occasion, build alongside homeowner families as they complete their sweat equity requirements.

·        Become familiar with homeowners files to be able to answer day-to-day questions.

Required Meetings, Trainings and Events: Minimum expectations are outlined below, with the understanding that further trainings may be required as determined by HFHI, CNCS or the host site.

  • On site orientation to local host site
  • First Aid/CPR
  • HabitatLearns “Foundations of Habitat” series
  • AmeriCorps professional development “Dinner Series” (bi-monthly)
  • Lockton Safety Courses
  • Build-a-Thon (Spring)
  • National Days of Service (MLK Day required, 9/11 Day of Remembrance and AmeriCorps Week encouraged)
  • HFHI Host Site Monitoring Reviews and periodic check-in calls
  • Monthly meeting with HSM (minimum)
  • Bi-weekly meeting with direct supervisor (minimum)
  • Life After AmeriCorps Training (LAFTA)
  • Staff meetings, Board meetings and home dedications, as appropriate                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Annual staff/AmeriCorps team build day
  • Individual and/or group professional development trainings may be available based on AmeriCorps interest, HSM/supervisor recommendation and budget
  • Host Site Events, including Lego Build (spring); Young Leaders Housing Summit (spring); Habitat House Party (October); Women Build (October/May); MLK Day (January); Fleet Week (May). Participation in these events will be in line with AmeriCorps program regulations/restrictions.  



·        Microsoft Office Suite (especially Word/Excel)

·        Ability to learn and utilize Microsoft Outlook and its applications


·        Knowledge of, and willingness to promote, the mission and activities of Habitat for Humanity and AmeriCorps

·        Ability to work with a diverse group of people

·        Detail oriented and highly organized 

·        Strong written and verbal communication skills

·        Public speaking experience

·        Experience teaching/group facilitation experience

·        Experience working as a member of a team

·        Project management experience

·        Ability to communicate in a second language (Spanish and French)

Physical requirements for this position

·        Ability to sit at a desk and computer for extended periods of time

·        Ability to speak to a crowd of 30 or more without a microphone

·        Ability to maneuver on a construction site (over dirt, rocks, piles of materials, etc) in order to occasionally build alongside families completing their sweat equity

Service Site Environment: Describe type of office space, computer and communication equipment, internet and email access, construction tools, etc. that will be provided for the AmeriCorps member(s). Please note AmeriCorps members are prohibited from serving in a home office:  

Member will primarily serve in an open-space office and will share space with other staff and/or AmeriCorps members. Each member will have a desk, computer (with email and internet access), and a phone for service-related tasks. Shared resources include a printer, copy machine, fax machine as well as office supplies.

Personal vehicle required? No   Yes If yes, provide explanation detailing necessary usage of vehicle. If member will be using a company vehicle, also include in the details:

Some travel is required for this position. Public transportation is accessible throughout the city and the member will be provided with a monthly MetroCard. posting blurb: Include a description of your site that can be used when posting on Include city, state, selling points of your site and the geographical area, additional benefits you offer (ex. housing, transit voucher, etc.), what the member will get out of serving a year with your site (skills, etc.), and your website.

Since 2000, Habitat NYC AmeriCorps members have lead over 40,000 volunteers and impacted the lives over 150,000 New Yorkers. AmeriCorps members have established programs and procedures for our various departments and raised over $20,000 in funds and in kind donations.

At Habitat NYC, we have relied on our AmeriCorps members to lead our affordable homeownership preservation and construction projects, to propel our ReStore to greater heights, and to serve in our office, directly interacting with the hard-working families who purchase Habitat homes. These critical and skilled hard workers help keep our projects running smoothly, on time and on budget so that we can achieve our mission of making affordable homeownership a choice for all lower-income New Yorkers.

In addition to the benefits provided by the AmeriCorps program, AmeriCorps member 2018-19 benefits at NYC include:

-         Learn non-profit administration skills

-         Professional development, including a dinner series with varying speakers

-         Leadership development

-         Rental subsidy

-         Monthly MetroCard

      -     Team building exercises


See above.

Level of Language Proficiency


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please send all resumes and cover letters to