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Operations Manager

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Friendship Place | Washington, DC
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Friendship Place


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Published 13 days ago

February 3, 2020
$80,000 - $90,000

Position Title: Operations Manager

Reports to: Chief/Program Director

Location: 3320 Idaho Ave, NW

Hours: Varying hours between 7am- 9 pm, Participates in an on-call rotation

Classification: Exempt

 Who we are:

Friendship Place is a nonprofit organization, serving the Washington, DC region. We empower individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.

Summary:

The Operations Manager is a key player in overseeing the smooth and effective operations of a Short-Term Family Housing site.

The Operations Manager will oversee all aspects of the physical building and ensure a well- run, safe and clean environment and reports to the Chief/Program Director. The OM will develop, maintain and implement the Building Operation Plan (BOP), Quality Control Plan and any necessary plans for operational effectiveness and efficiency. They will develop, maintain and implement fire drills and fire safety requirements, oversee the Emergency Preparedness and Evaluation Plans. The OM will coordinate maintenance services with DGS for maintenance, HVAC, and furniture replacement. This role will act as the point of contact for DGS. The OM will monitor and evaluate all contracted building management services including security, and janitorial.

Essential Duties and Responsibilities:

  • Develops, implements and oversees a building operations plan (BOP) and a facility management program that meets the requirements.
  • Works with the program chief and finance in the development of annual capital expenses. Monitors building expenses in conjunction with relevant contract budgets.
  • Responsible for all maintenance, repair, and replacement of the security system and its components.
  • Researches and maintains current knowledge of educational and occupational training programs on an ongoing basis.
  • Oversees the STFH site compliance with fire safety requirements, including completion of monthly fire drills across shifts, and maintenance of fire inspection records and other required documentation.
  • Oversees the purchasing of janitorial and maintenance supplies, furniture, equipment, and other fixtures in response to programmatic need.
  • Acts as primary point of contact with outside contractors, DHS and DGS for maintenance, janitorial and security needs; verifies completion and quality of work.
  • Ensure compliance with contract requirements and develops processes and procedures that are communicated at all necessary parties
  • Regularly communicates with DGS, DHS and Chief and Assistant Operations Manager.
  • Oversees the research of prices and specification comparisons to find best equipment and supplies for the lowest cost and makes recommendations for purchases. 
  • Works with outside vendors.
  • Perform all other duties as assigned.

Education/Experience:

  • Bachelor’s degree in Facilities Management, Facilities Engineering or related qualifications and experience such as project management, business management or construction management.
  • Knowledge of and experience with building, systems, maintenance, repairs, janitorial and building security requirements for commercial and residential properties with a minimum 5 years required.

Qualifications:

  • Demonstrate working knowledge of principles and practices of project management.
  • Ability to build relationships with community organizations and government agencies.
  • Experience working with families and/or youth and knowledge of child development and child welfare is preferred.
  • Punctuality and ability to work independently.
  • Provides excellent customer service and reliability
  • Experience with computer programs, including but not limited to excel spreadsheets, emailing, etc.
  • Strong commitment to mission, organizational core values, including racial equity and social justice

Working conditions

Office is housed in a short-term living facility, on call rotation, periodic evening and weekend work

Physical and Environmental Requirements

Must be able to lift 30 lbs, Walking 70% of the time, bending at the knees, standing for extended periods of time. Limited driving

Background checks:

 The selected candidate will be required to pass a criminal history background check including FBI, Police background check (of the jurisdictions in which they have resided for the five years prior to employment) Child and Family Services Agency (CSFA) Child Protection Register/ DC Child Abuse Registry, and National Sex Offender Registry Department(s) of the jurisdictions in which they have resided for the five years prior to employment; Drug and Alcohol testing and TB testing.

Direct reports

Assistant Operations Manager

Contractors

Indirect Reports

Contractors: Janitors, security

Key Working Relationships

Janitorial and Security Contractors

DC Department of General Services

DC Department of Human Services

DC Fire Department

Specific Requirements:

Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license.

Other Details

  • Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
  • Start Date: February 2020
  • Compensation: $80,000- $90,000 annually
  • Location: Northwest Washington, DC
  • Interviewing Timeline: rolling interviews begin in January
  • Interview Process: Phone screening, Panel style interview, Program Visits/Tour, Final Interview

Position Title: Operations Manager

Reports to: Chief/Program Director

Location: 3320 Idaho Ave, NW

Hours: Varying hours between 7am- 9 pm, Participates in an on-call rotation

Classification: Exempt

 Who we are:

Friendship Place is a nonprofit…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Benefits

We offer an excellent benefits package including low cost health insurance, employer paid dental, vision, short and long term disability, life insurance, 403B matching, 15 days of vacation during 1st year of employment, sick leave, and much more!

We offer an excellent benefits package including low cost health insurance, employer paid dental, vision, short and long term disability, life insurance, 403B matching, 15 days of…

Level of Language Proficiency

English

English

How to Apply

Please apply here.

Please no agencies or phone calls.

Please apply here.

Please no agencies or phone calls.

Location

3320 Idaho Avenue Northwest, Washington, DC 20016

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