Business Navigator for Common Capital, Inc.

Business Navigator

Common Capital, Inc., a Way Finders subsidiary

Way Finders/Common Capital is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Common Capital, Inc. is currently seeking a full-time Business Navigator. The Business Navigator provides direct support to borrowers, loan applicants, and prospective loan applicants to ensure they have the knowledge and technical skills necessary to operate a successful business.

Not sure you meet all our qualifications? Let us decide! Please consider applying if you’re highly interested and have any of these:

• Experience owning or running all operations of a small business, including the finance/accounting side
• Community-oriented bank or credit union loan assistance
• Community or economic development experience in a mission-focused organization

The candidate may work in a hybrid-remote capacity but must live within commutable distance to the Western Massachusetts region. In-person work and meetings throughout the area are regularly expected.

Responsibilities include:

• Provides one-on-one case management to borrowers and prospective borrowers offering support with technical skill specialty
• Develops action plans with business owners, monitors changes in behaviors and provides an assessment of each business strengths, weaknesses, and areas of priority, such as financial recordkeeping and marketing
• Coaches and educates loan applicants and prospective loan applicants to prepare them for obtaining loan capital; assists them in the development of business plans and financial projections and the submission of complete loan application packages. 
• Supports the Common Capital Business Assistance Program annual marketing plan, including monthly newsletter, email campaigns, social media marketing, and by providing material for the business assistance website
• Sources or provides credit repair services to designated clients. 
• Works directly with supervisor to determine best use of technical skill sets
• Collaborates with supervisor and/or leadership to develop resources, and provide borrowers with information and referrals to outside resources
• Attends community events to represent the organization and make presentations
• In collaboration with supervisor, produces webinars on relevant business topics, promotes trainings and webinars, and helps borrowers identify what training they need to improve business
• Maintains client records, and tracks data timely and accurately

Requirements include:

• 5 years' equivalent experience with 1 year as a field specialist; a combination of experience plus a Bachelor’s degree may be a substitute
• 1 year in a supervisory or lead role
• Adept with the MS Suite and database systems, with comfort learning new technologies and applications
• Experience or demonstrated ability to teach technical skills to adults
• Demonstrated experience with, and understanding of, finances and basic accounting
• Demonstrated ability to communicate effectively with diverse communities
• Excellent verbal, written, and interpersonal communication skills
• Demonstrated creative thinking and problem-solving, both independently and in a team environment
• Adaptable to changing priorities and assignments while consistently reaching goals
• Valid driver’s license with acceptable driving record; reliable vehicle

Benefits include: Generous paid time-off | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $54,000 and $63,000 per year depending on equivalent qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled. MVR.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.