The Tenant Outreach Specialist will engage residents of Montgomery County to ensure that all residents have the opportunity to access resources designed to promote affordable, healthy and safe housing. The Tenant Outreach Specialist will both connect residents at risk of housing displacement with available community resources and facilitate connection to services offered by HIP’s Housing and Financial Capability Counselors. This position requires ongoing liaison with community members, media, stakeholders, government officials, business and non-profit organizations, including local property managers. The Tenant Outreach Specialist will conduct educational and informational presentations using a variety of platforms, including social media and earned media, online forums, webinars, and in-person convenings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Outreach and Assistance
- Work closely with Montgomery County DHHS and DHCA to identify high needs communities and provide extensive in-person outreach within those communities, including door knocking and distributing flyers, and on-site education and assistance in addition to assisting residents with applying for available relief.
- Comply with CDC Covid-19 health protection guidelines when conducting in-person outreach by properly socially distancing and wearing masks, etc.
- Respond to calls from residents at risk of housing displacement, answer questions, provide relevant information, and make appropriate referrals.
- Provide some direct assistance to residents, including helping to complete applications for housing and financial assistance.
- Refer residents in need of housing or financial counseling to HIP’s Intake Specialist to schedule appointments with HIP’s Housing and Financial Counselors; make appropriate referrals to outside agencies where needs such as food, utility assistance, clothing, medical care are identified.
- Network with governmental and non-governmental partners, attending meetings and cultivating relationships with relevant staff, to stay abreast of new resources and protections designed to help residents stabilize their housing.
- Provide tailored Zoom workshops for tenants, homeowners and landlords in both English and Spanish. The educational sessions will cover protections and up-to-date information on all available community resources and programs.
- Thoroughly and accurately document all case activities and outcomes and enter required information in the prescribed database.
- Provide monthly reports to Program Director.
- Participate in weekly Housing Counseling staff meetings and be prepared to provide updates on activities performed and outcomes achieved.
- May require use of personal vehicle to meet with governmental or non-governmental partners, or clients at a designated safe location.
- Other administrative duties as assigned.
QUALIFICATIONS, KNOWLEDGE & SKILL REQUIRED:
- Minimum Bachelor’s Degree and two years of professional experience related to outreach, organizing, real estate, housing counseling, landlord/tenant issues, tenant services or related field.
- Demonstrated experience with public outreach campaigns, community outreach and organizing, affordable housing, and/or tenant populations.
- Must have reliable transportation and the ability to regularly work weekday evenings and weekends.
- Must have outstanding communication and public speaking skills, including ability to engage and network with community leaders, public officials, nonprofit executives and community service providers, and to communicate effectively with low- and moderate-income individuals from diverse cultures and backgrounds.
- Bilingual fluency in English and Spanish, verbal and written, is required; other language skills appreciated.
- During the COVID-19 pandemic, the Community Outreach Specialist may have limited on-site office hours. Remote work from home may be required.
This position requires regular driving to events on weekday evenings and weekends, occasional overnight travel, and some bending and lifting.