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Technology Trainer - New York City, NY

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Older Adults Technology Services | New York, NY
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Older Adults Technology Services


New
|
Published 14 days ago

$25 - $30

Technology Trainer Job Description

Older Adults Technology Services (OATS), a rapidly expanding New York City based nonprofit organization, seeks flexible trainers to deliver its award-winning Senior Planet curriculum to older adults online and at community-based technology labs (if/when safe), and to take support calls on our hotline.

Senior Planet, the flagship OATS program, is a membership experience for adults sixty and older who are “aging with attitude.” Senior Planet technology training courses engage participants with digital culture and new technologies, supporting personal growth in five impact areas: social engagement, health & wellness, civic engagement & advocacy, financial security, and creative expression & lifelong learning.

This part-time position is a unique opportunity for a passionate individual to work with OATS to empower older adults by helping them thrive in the digital world and harness technology to achieve their personal goals. Trainers are the face of OATS to older adults; in addition to delivering OATS curriculum and offering technology support, trainers serve as “brand ambassadors” and are responsible for communicating the OATS culture of excellence, curiosity, and attitude.

Trainers teach OATS’ curriculum using books and online resources specifically designed for older adults. In person classes typically meet twice a week for ten weeks. Virtual programs are primarily one-off sessions focused around particular technology topics. Trainer schedules will vary each quarter. Trainers guide participants in sending emails, exploring their interests online, connecting with family and friends on social media, banking online, starting small businesses, and much more. Our trainers are also fundamental in creating a community of support among participants.

OATS is also helping to support NYC-based seniors who recently received tablets with a support hotline, training materials, and online classes. Trainers may also work to provide tech support on this hotline, assisting callers with setting up their tablet, accessing resources, and other basic situations.

This position requires solid proficiency in common software applications and devices, but more important is a dedication to teaching and the ability to effectively communicate the relevance of technology to seniors’ lives. A successful candidate will possess a high degree of patience, creativity, dependability, and problem-solving ability, along with a sense of humor and a strong commitment to social change.

Responsibilities:

- Teaching technology courses using the OATS curriculum and approach

- Creating a comfortable and supportive learning environment

- Offering personalized support to callers on the Senior Planet hotline

- Making outbound calls to Senior Planet members

- Maintaining professionalism at all times

- Representing and promoting Senior Planet culture and opportunities to course participants

- Engaging in regular communication with OATS staff, including feedback on site issues, curriculum, etc.

- Coordinating with site staff, including site visits, graduations, etc.

- Submitting paperwork in a timely manner

- Collecting surveys and evaluations

- Entering data into Salesforce database

- Participating in trainer meetings and other training events

- Recruiting participants, as needed

- Participating in special projects, as needed (ex. outreach, curriculum, etc.)

- Supervising volunteers who assist classes, as needed

Qualifications:

- Excellent speaking and communication skills

- Ability to communicate technical information clearly

- Experience teaching teenagers, adults, and/or seniors, preferable  

- Proficiency with Windows computers, iOS, popular social media sites, and other common technologies/devices

- Comfortable traveling to various senior/community centers as needed, when/if safe to do so

- Ability to work independently and as part of a training team

- Superior time-management skills

- Flexibility, patience, and a sense of humor

We are a small staff that is dedicated, supportive, and friendly. The main office is in Brooklyn; we operate the Senior Planet Exploration Center in Manhattan in addition to the work sites for this position. We are looking for someone who is excited about our mission to use technology to change the way we age. Currently trainers are expected to work from home and deliver programs and tech support virtually. Salary is $25-30/ hr.


To learn more about the full range of Senior Planet programming and the OATS mission, please visit seniorplanet.org and oats.org.

HOW TO APPLY

Qualified candidates should send a resume and cover letter in PDF format to the email contact provided. No phone calls please.

Technology Trainer Job Description

Older Adults Technology Services (OATS), a rapidly expanding New York City based nonprofit organization, seeks flexible trainers to deliver its award-winning Senior Planet curriculum to older adults…

Details at a glance

  • Remote Possible
  • Full Time Schedule
  • High School Diploma Required
  • Professional

Benefits

Oats.org and seniorplanet.org is an amazing collaborative working environment. Working with amazing people doing good things!

Oats.org and seniorplanet.org is an amazing collaborative working environment. Working with amazing people doing good things!

Level of Language Proficiency

Proficient in the English language and valuable in other languages as well.

Proficient in the English language and valuable in other languages as well.

How to Apply

HOW TO APPLY

Qualified candidates should send a resume and cover letter in PDF format to the email contact provided. No phone calls please.

HOW TO APPLY

Qualified candidates should send a resume and cover letter in PDF format to the email contact provided. No phone calls please.

Location

New York, NY

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