Ombudsman Borough Supervisor

Job Type

Full Time



Application Deadline



841 Broadway
New York
New York
United States


The Center for Independence of the Disabled in New York (CIDNY) is the leading organization serving and representing people with disabilities in New York City. CIDNY's mission is the removal of barriers to full integration of people with disabilities. CIDNY helps people with disabilities to gain the skills and obtain the services they need to live independently in the community. CIDNY advocates for fair and effective policies that improve the quality of life for people with disabilities. CIDNY is an Equal Opportunity Employer.

Position: Ombudsman Borough Supervisor

Reports to: Director of Ombudsman Program

Duties and Responsibilities:

  • Represent the Ombudsman program by responding to resident, family and/or community complaints;
  • Advocate for resident rights including avoidance of elder abuse, mistreatment and neglect;
  • Conduct timely visits (monthly or quarterly as required)  to long-term care facilities that are uncovered and follow up on complaints in facilities not covered by certified ombudsman program volunteers;
  • Conduct in-person visits to investigate and resolve complaints made by or on behalf of resident of LTC facilities, in collaboration with assigned volunteers;
  • Assign and oversee ombudsman volunteers from the designated borough, in coordination with the Volunteer Coordinator;
  • Supervise volunteers in their assigned LTC facilities and at in-service meetings;
  • Liaison with resident and family councils in all LTC facilities;
  • Enter data into databases accurately and timely, and report to the Program Director on outcomes, trends, and activities;
  • Assist in volunteer recognition;
  • Serve as the interim Borough Supervisor in the absence of another Borough Supervisor
  • Perform other duties as assigned by the Director.




Education and/or experience required:

  • Preferred Masters Degree in social work, health, public administration, gerontology, law or related fields;
  • At least three years of experience in nursing homes, entitlements, compliant investigation;
  • Conflict mediation experience preferred;
  • Certification as Ombudsman;
  • Previous experience with volunteer management is highly desirable;
  • Excellent written and oral communication;
  • Attention to details;
  • Previous experience with client advocacy;
  • Must be computer literate of basic Microsoft Programs;
  • Familiarity with on-line or offline databases preferred;
  • Respectful and comfortable with persons with disabilities and all individuals from diverse racial/ethnic, linguistic and economic backgrounds.
  • Competence in languages other than English preferred.


CIDNY is an equal opportunity employer with an emphasis on outreach to people with disabilities. We actively recruit and hire qualified people without regard to race, color, religion, sex, national origin, disability or sexual orientation, in accordance with federal and state laws and practices.

Professional Level


Minimum Education Required

Master's degree

How To Apply

Please email a copy of your cover letter and resume to Deirdre Scott at