Content Manager / CMS Support Specialist

Job Type

Full Time


Minimum: $45,000
Maximum: $48,000



Start Date


Application Deadline



735 Anderson Hill Road
United States


The Research Foundation for the State University of New York at Purchase College seeks a grant funded Content Manager / CMS Support Specialist.

Purchase College relaunched just over a year ago, built using the content management system LiveWhale. Our institutional goal is to maintain a fresh and authentic crowd-sourced website with new content posted regularly. Our credibility with visitors relies on accurate and current information, and we in turn rely on the nearly 200 content editors across campus to keep the site updated. The Content Manager / CMS Support Specialist is the first line of support on campus for content editors to turn for help. Successful candidates will have an essential mix of technical knowledge and people skills.

The Content Manager/CMS Support Specialist is a member of the Office of Communications and Creative Services, and serves as liaison to the Campus Technology Services department.


  • Handle daily support requests from CMS content editors across campus 
  • Work with users on best CMS strategies to add content to pages; apply basic HTML to CMS software components to achieve desired results 
  • Implement best practices for SEO, content management, and information architecture site-wide 
  • Manage analytics and generate meaningful reports 
  • Create and conduct group workshops to train content managers on best practices and CMS functions—events, stories, images, forms, etc. 
  • Liaise with technical experts on campus and vendor support personnel 
  • Reinforce ADA best practices with content editors 
  • Provision user access to the CMS—add new users to appropriate groups and adjust permissions as needed 
  • Work collaboratively with other technical and non-technical staff engaged in supporting the college's web presence 
  • Assist in refining and maintaining the website help pages  


  • Bachelor's degree in a related field or five+ years' applicable experience 
  • Two years of experience in tech support and/or training 
  • Solid understanding of HTML and CSS is required 
  • Familiarity with Javascript (especially the jQuery framework) is a definite plus 
  • Experience supporting a modern distributed CMS with a large number of pages and many content editors 
  • Experience in developing and conducting both group and one-on-one training situations 
  • A positive attitude, service-oriented approach, and ability to communicate with a variety of clients and skill sets—both technical and non-technical 
  • Familiarity with best practices for ADA compliance 
  • A keen eye for visual layout, engaging content, and editorial accuracy a plus

Applicants must complete an on-line application and submit a resume and cover letter:

Deadline to apply is 6/23/18.

The Research Foundation for SUNY is an Equal Opportunity/Affirmative Action Employer.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

All applicants must complete an online application and submit a resume and cover letter.