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Front Desk Agent

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Published 10 days ago


Summary/Objective


Our organization requires the talents and skills of a Front Desk Agent. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We want our clients, partners, and visitors to feel as though they can find solutions and resources they need, so as the Front Desk Agent, it would be your job to provide that.


Essential Functions/Responsibilities:


Reception


• Answer guest calls and record details of each conversation for future follow-up

• Meet and exceed clients' expectations by anticipating the services they might require and suggesting information and referrals from our resource manual.

• Keep CIELO resources manual updated and maintain continuous communications with partners included in this manual.

• Develop and Manage CIELO activities calendar to inform clients.

• Monitor CIELO information emails, website, chat; filter requests & forward to correct staff members.

• Keep work areas clean and organized.

• Greet, welcome, and direct visitors appropriately.

• Notify staff of visitor arrival.

• Maintain security – be the first to respond and take appropriate action.

• Handle incoming and outgoing mail.

• Assist with filing, setting up and breaking down rooms for meetings, and reordering office supplies.

• Make room assignments after consultation with Executive Director.

• Assist with coordinating Food Bank prep and day-of event details.

• Update automated phone messages and post CIELO closure notices on doors.


Special Assignments

• Coordinate our monthly foodbank

• Receive incoming donations that come in through the mail, enter them into our CRM, and pass checks and related documents to Finance for further processing.

o Help with mailings

o Development Officer to provide template and related supplies for mailings, along with instructions

o Give to ED for any special handling

• Run monthly reports

• Coordinate production of mailings

• Enter accounts payable into QuickBooks

Travel and Training estimates and arrangements



Competencies & Required Skills


  • Ability to work well with others and establish respectful relationships.
  • Ability to work independently and to take initiative in job-related activities.
  • Willingness to take direction.

· Must perform in a professional manner at all times.

· Must be able to maintain confidences and handle highly confidential materials.

· A sensitivity to and ability to respond appropriately to cultural differences of clients and staff.

· Commitment to empowering others to solve their own problems, including the ability to set appropriate.


Required Experience

  • High-school diploma or equivalent certificate
  • Bi-lingual in Spanish and English


EEO Statement: CIELO Project Radio Ranch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Reports To: The Executive Director


Work environment: In office


To apply please send your resume and cover letter to info@cieloprograms.org


Summary/Objective


Our organization requires the talents and skills of a Front Desk Agent. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. We want our…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    April 26, 2021
  • Application Deadline
    April 20, 2021
  • Education
    High School Diploma Required

Salary

$31,000 - $35,000

Benefits

Paid time off

Health Insurance

401(k) Plan

Paid time off

Health Insurance

401(k) Plan

Level of Language Proficiency

Bi-lingual in Spanish and English

Bi-lingual in Spanish and English

Location

Temporarily Remote
Work must be performed in or near Olympia, WA
Associated Location
1601 North Street Southeast, Olympia, WA 98501

How to Apply

Please send your resume and cover letter to info@cieloprograms.org

Please send your resume and cover letter to info@cieloprograms.org

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