Regional Access Point (RAP) Outreach Diversion Specialist

Job Type

Full Time


Minimum: $44,304
Maximum: $44,304
Details: $21.30



Application Deadline



1501 N. 45th St
United States


The Regional Access Point (RAP) Outreach Diversion Specialist serves families, single adults and young adults experiencing homelessness who are residing throughout the Seattle and King County area. The Outreach Diversion Specialist is a vital part of resolving our community homeless crisis by quickly resolving housing crisis with flexible funds. In this position you will provide core services of system entry, including: discussion of diversion options; household assessment using the VISPDAT communication/coordination with clients and participate in Coordinate Entry for All (CEA) agencies/programs, and provide Housing Navigation Services. This position will focus on shelter diversion services aimed to quickly house families seeking shelter to avoid the need to enter emergency shelter. Traveling throughout King County you will work with each household to identify solutions and alternative housing arrangements that quickly resolves the housing crisis. The Outreach Diversion Specialist will work with the King County Department of Community and Health Services to facilitate access to additional services which may include: Housing location, landlord engagement; Partnership in the Seattle/King County WorkSource system, linkages to behavioral and physical health services, linkages to employment navigation, etc. As an Outreach Diversion Specialist the person in this position will seek out underserved communities who may not traditionally go to designated locations to obtain services. This may include various faith based organizations, shelters, encampments, and other community centers where people may congregate. 

Essential Responsibilities, Duties and Tasks: 

45%    Provide System Entry Services: Identify locations where outreach services are most needed. Develop relationships with agencies who specifically work with underserved populations to identify unmet needs in the community. Discuss diversion options with those who are experiencing homelessness and execute appropriate paperwork and activities, such as housing inspections, to resolve the housing crises. Provide avenues of discussion to resolve family disputes that may have led to homelessness to allow the HH to return to housing, and use creativity to help discover possible housing solutions. May also provide Household Assessment using CEA Housing Triage Tool to determine type of housing referral likely based on vulnerability score when Diversion is not an option. Discuss next steps with household and what to expect based on current housing placement by vulnerability score. Facilitate identification of household strengths and needs, and referrals to other mainstream services, notably employment and education to increase household income. Provide Housing Navigation Services to ensure clients are supported in gathering documentation needed for housing screening and placement. With permission from clients, talk with family members or friends to mediate situations which may have led to homelessness, coordinate move ins etc.

20%    Ensure clear and consistent communication and coordination with clients and participating CEA agencies/programs. Assist families in advocating for their needs and accessing services and resources. Act as a liaison between clients, families, support networks, landlords and community agencies involved with their case, and maintain on going communication with other providers as needed. Attend community meetings such as Family Case Conferencing to facilitate referrals to housing in the community, and monthly RAP meetings.

15%    Facilitate access to additional services, which may include: Housing location, landlord engagement, etc. Develop and maintain partnerships with other community agencies to facilitate referrals, including the Seattle/King County WorkSource system, behavioral and physical health services, employment services, etc.

10%    Input data into local HMIS and other data entry systems. Maintain accurate and confidential client case records and electronic files in required database systems ensuring client records are kept in accordance with agency and contract standards. Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements. Write success stories for reporting, and work with data & admin coordinator to ensure accurate tracking of spending and data integrity.

10%   Participate in program, department and agency meetings. Attend relevant trainings as required, as well as inter-agency groups that provide assistance and advocacy to homeless families. Participate in County and Regional Learning Circles as needed.


Benefits include medical, dental, short-term and long-term disability insurance, basic life insurance, 401(k) savings plan including agency contribution and match, holiday pay, generous paid personal leave package and tax-sheltered health care and dependent care accounts.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Applicants must complete the Solid Ground application form specific to this position. To find an application online, go to