Senior Case Manager - DV Shelter, Willow Bronx

Job Type

Full Time




United States


The Safe Horizon DV Shelter Program provides safe and confidential spaces for DV Survivors and their children. We are committed to providing these services with empathy, compassion, professionalism, non-judgement, and respect. Our spaces respect survivors’ right to self-determination and focus on giving families and individuals the space, both emotional and physical, to heal from the victimization and trauma they have experienced.  

Essential Job Functions:

The DV Shelter Senior Case Manager works with resident families to provide resident centered support, advocacy, and safety planning and risk management. We do this work by: 

  • Provide weekly individual case management sessions that focus on engagement, de-escalation, risk management and safety assessment;
  • Work with residents to assess their safety and formulate strategies to reduce risks; 
  • Provide crisis management, de-escalation, client mediation and client conflict resolution; 
  • Work with resident to develop their own goals;
  • With the support of the Supervising Social Worker, help residents identify their triggers and coping strategies;
  • Build service partnerships, resources and linkage with related community-based organizations;
  • Provide appropriate referrals and help residents connect to them;
  • Accompany residents as needed to important offsite appointments and referrals;
  • Assist residents in applying for and maintaining public benefits including but not limited to public assistance, SNAP, NYCHA, and LINC;
  • Advocate with and on behalf of the residents both internally and with external partners;
  • Document all interactions in an electronic database and a hard copy case file;
  • Collect necessary documentation for the successful provision of services and for funder requirements;
  • Participate in staff meetings, case conferences, supervision meetings, trainings and other meetings as required;
  • Assist in the daily operations of the work site to maintain adequate coverage, and a trauma informed/ healing environment;
  • Facilitate resident groups as needed including in the absence of the Supervising Social Worker;
  • Provide technical assistance and training to other case management staff regarding advocacy, referrals, shelter policies and procedures, and HRA mandates;
  • Assist with completion of family assessments;
  • Other duties as assigned;



·        Ability to maintain appropriate professional boundaries with residents and staff

·        Utilization of Client Centered Practice (CCP) skills 

·        Ability to use neutral and non-judgmental language when responding to clients

·        Understanding and responding to vicarious trauma

·        Ability to engage with clients using a trauma informed perspective

·        Must be flexible, patient and able to juggle multiple roles simultaneously

  • Listening to residents without judgment;


  • Bachelor Degree in human service or a related field or equivalent training or experience.
  • Two years’ relevant experience
  •  Previous experience in the areas of domestic violence, sexual assault and/or social justice or public benefits is required.   


Additional Requirements:

  • Paid mandatory training that occur in off-site locations and outside of the regular work schedule.  


If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply


Professional Level

Entry level

Minimum Education Required

4-year degree