Admissions Coordinator (Bilingual Spanish/English)

ABOUT US:

Hospice of Santa Barbara, Inc., the second oldest Hospice in the United States, is a unique and innovative organization that serves children and adults who are either impacted by a life threatening illness or grieving the loss of a loved one. All of our services are provided free of charge. We receive no support from government or insurance agencies, and are dependent on the support of the community for all we do. We have a highly committed staff and foster a positive, collaborative and creative work environment. We make a difference in the lives of hundreds of people every year and believe it is a privilege to be serving others.

ABOUT THE POSITION:

As Intake Coordinator for Hospice of Santa Barbara, your primary responsibility is to be the first point of contact for those seeking support for grief counseling or individuals facing life-threatening illness. You will use your exceptional listening skills to evaluate each request for services and support new clients through the admissions process. This is a part-time position (20 hours/week) with potential to be a full-time position (30 or more hours/week). Specifically, your essential duties and responsibilities will be as follows:

• Handle phone calls from potential clients; appropriately assess their needs and suitability for becoming an HSB client.
• Direct new clients through the HSB intake process; assign clients to counselors (grief counseling) or care managers (life-threatening illness).
• Provide callers with community resources and education on death and dying.
• Provide short-term crisis intervention; handle emotional and traumatic phone calls in a professional, calming, supportive manner.
• Provide exceptional client service and professionally represent HSB.
• Effectively manage the client waitlist, keep clients informed of their status; follow up as needed.
• Stay abreast of local community resources that can help our clients and patients.
• Track and collect data and provide reports in a timely and accurate manner.
• Liaise with other members in department to process intakes and manage case status.
• Perform other duties as assigned by the Bereavement Services Manager.

What You’ll Need (Job Requirements):

• Bachelor’s degree or equivalent work experience, primarily in customer services or other administrative capacity
• Bilingual skills required – read, write, speak (fluency in English and Spanish)
• Proficient with technology tools – phone, email, phone, etc.
• Exceptional ability to handle sensitive matters and provide support to those in distress
• Effective time management and prioritization skills
• Excellent communication skills, both verbal and written
• Ability to exercise compassion
• Detail-oriented, good at documenting important information and keeping organized
• Ability to reason, deduce and carry out complex multiple step processes
• Utmost respect and consideration for client privacy and confidentiality
• Ability to communicate either in person or by phone in a manner that is understandable to the diverse general public
• Comfortable with detailed paperwork and reporting requirements
• Ability to multi-task and effectively prioritize competing priorities
• Commitment to high ethical standards and professionalism

To apply, please send your resume and brief cover letter to hr@hospiceofsb.org. Thank you!