Network Office Operations Associate

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Published 8 days ago


At Ascend, we're excited about professionals who are fired up about our liberal arts program, positive approach to discipline, and commitment to serve all students. Join us as we foster innate curiosities, encourage discussion and debate, and guide students to think their own way through to answers.

Ascend seeks a dynamic and experienced network office operations associate, who will be responsible for leading administrative support and operations for the Ascend Learning network office. This role will coordinate and support a wide variety of special projects, tasks and initiatives alongside the network operations team. Reporting to the managing director of network operations, the network office operations associate will be uniquely positioned to impact every aspect of Ascend's network office environment, including coordinating and leading reception for the office, developing operational and administrative systems, developing and maintaining systems for shared space use, and ensuring a high quality and productive workspace for Ascend's network teams.

Why extraordinary professionals choose Ascend

Ascend is a network of K-12 public charter schools serving 5,700 students across 15 schools in Central Brooklyn. Our mission is to lead our students on a great intellectual journey, providing them with an exceptional education and placing them firmly on the path to success in college and beyond.

We guide our students to think critically and independently and to enjoy education as an end in itself. We teach a rich and rigorous liberal arts curriculum that nurtures students' natural curiosity about the world. We foster a positive, non-punitive school culture where students feel connected, empowered, and safe to take academic risks. Even our school buildings are designed to reflect our high aspirations for teaching and learning and the notable accomplishments that occur within our walls.

To create this kind of vibrant learning community, we invest heavily in our team members by providing ongoing, best-of-class professional training and support. We encourage them to collaborate closely and push one another to achieve great outcomes.

You can learn more about the Ascend approach by visiting our website.


  • Support and execute all systems and processes to drive smooth day-to-day central office operations.
  • Develop and continually improve network operations systems and procedures and support with strategic annual planning for central office operations.
  • Foster and sustain a warm, welcoming, and inclusive environment for Ascend's network office and provide best-in-class reception support by representing Ascend to the highest standards.
  • Ensure compliance with health and safety mandates, emergency protocols, and state and federal workplace regulations.
  • Track and maintain supplies inventory, resulting in a positive and productive office environment.
  • Support with the central office employee onboarding and offboarding process.
  • Coordinate and support with network-wide activities and events.
  • Support student recruitment and enrollment teams in ensuring that ATS and state-level data systems are up-to-date and accurate.
  • Conduct data entry, analyze and report on operations data, including data required for school, board and regulatory reporting.
  • Knowledge of basic technology (e.g. computers, printers, postage/fax) with the ability to provide basic IT support to staff members.
  • Maintain facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance.
  • Maintain records by defining procedures for retention, protection, retrieval, transfer and disposal of records.
  • Proactively identify and assess problems, and effectively bring solutions to resolve.
  • Ability to effectively communicate across multiple stakeholders.
  • Strong and professional verbal and written communication skills.

Reporting structure

The Network Office Operations Assocaite reports to the Managing Director of Network Operations.


  • Bachelor's degree preferred.
  • Two or more years of experience in an office environment, preferably an education-related organization.
  • Experience with systems and applications such as OneLogin, Zendesk, Microsoft Teams, Intacct and RingCentral.
  • Passion and commitment to urban education and our ultimate goal of closing the achievement gap.
  • A “can do” attitude and the enthusiasm to be a hard-working, team player who is relentless in the pursuit of the school's academic objectives
  • An openness to accept and implement feedback and engage in a process of self-improvement
  • A winning personality and a professional demeanor that conveys warmth, caring, and responsiveness to children, parents, and staff at all times
  • Strong organizational skills and thorough attention to detail
  • Effective written and spoken communication skills
  • Ability to juggle multiple tasks of varying complexity and to stay organized in a fast-paced environment
  • Ability to work independently and as part of a team
  • Robust computer skills, including proficiency with Microsoft Office and G-Suite.

Diversity at Ascend

Ascend is committed to building a diverse and inclusive community, both through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and educating students. Ascend staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities—opening a window to the entire Ascend community on the richness of humanity. We welcome all applicants who share our mission and vision to join us in our deeply consequential work.


Ascend offers a competitive salary and comprehensive benefits package. Please visit to learn more about the benefits of working at Ascend.

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At Ascend, we're excited about professionals who are fired up about our liberal arts program, positive approach to discipline, and commitment to serve all students. Join us as we foster innate curiosities, encourage discussion and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level


Brooklyn, NY, United States

How to Apply

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