Residential Life Coordinator

Job Type

Full Time




565 Ashford Center Road
United States



Founded in 1988 by Paul Newman, The Hole in the Wall Gang Camp provides “a different kind of healing” to more than 20,000 seriously ill children and family members annually – all completely free of charge. For many of these children and families, Hole in the Wall provides multiple Camp experiences throughout the year at the facility in Ashford, Conn., in more than 40 hospitals and clinics, directly in camper homes and communities, and through other outreach activities across the Northeast.

The Hole in the Wall Gang Camp is currently looking for a highly motivated, uniquely qualified person for the position of Residential Life Coordinator. The Residential Life Coordinator (RLC) is responsible for oversight of all Residential Life staff during summer, weekend programs and all special events hosted by Camp. The Residential Life Coordinator acts as supervisor to the cabin staff, first line of behavioral support for campers who present with challenging behaviors and as a member of the leadership team for all on-camp programming. In fulfilling these responsibilities, the Residential Life Coordinator will at all times model and transmit the Camp culture of Safety, Respect, and Love.


Essential Functions of the Position:

  1. Ensure that cabins are prepped for summer and weekend programs (clean, organized, and move-in ready). At the end of the summer and weekend programs, ensure that the cabins are closed properly.
  2. Lead the planning and facilitation of the Unit Leader retreat and behavioral trainings during summer and fall program orientations
  3. Maintain Therapeutic Crisis Intervention (TCI) certification (at the “Trainer” level) and provide TCI or other behavioral intervention training to pertinent staff
  4. Plan and co-facilitate cabin counselor and All-Staff orientation with Program team
  5. Participate in creating, teaching and monitoring all safety procedures concerning campers and staff to ensure compliance with mandates from State of CT, ACA, SFCN, etc. (including fire drills, lost camper drill, and general emergency procedures)
  6. Ongoing review and development of the cabin-life experience
  7. Oversee and manage the writing of and staff follow through of camper reports
  8. Author and organize camper evaluations of summer program
  9. Play integral role in planning, coordination, and facilitation of weekend programs and events such as the Holiday Party, including content, activities, and staffing
  10. Take the lead on reviewing incoming camper applications for psych/social approval
  11. Prior to, during, and post Camp, communicate with camper families and their social workers regarding the campers and their behavioral plans, including calls to social worker and families regarding behavior issues that arose during camp session or weekend
  12. Post Camp, work with team in determining which campers need a behavioral contract or IBMP’s (Individualized Behavior Management Plans) or other such plan in order to return to Camp in the future and communicate these decisions to families
  13. Prepare behavior notes as needed on campers for camp staff to review for each summer session and weekend program
  14. Present Camp Rules at Campfire and ensure that they are being followed throughout all programs
  15. Be familiar with and adhere to the policies and procedures contained within the Camp Manual
  16. Other duties as assigned.

Summer Staff Selection and Supervision 

  1. Interview all applicants for residential life positions
  2. Assist in planning and facilitating staff orientation and pre-Camp certification trainings
  3. Supervise up to 35 cabin staff (Unit Leaders, Lead Counselor and Cabin Counselors) and one Behavior Support staff, including training, coaching, feedback, and performance evaluation and management
  4. Attend all staff meetings
  5. Oversee use of "unit budgets" throughout the summer program, ad create budget proposal for ACD leading up to yearly budget process in the fall.

Professional Development

        1.  Attend American Camp Association and Serious Fun Children's Network conferences when asked

        2.  Attend Cornell University to become a certified as a trainer in Therapeutic Crisis Intervention

Supervisory Responsibilities: 

  1. The Residential Life Coordinator supervises all Unit Leaders, Lead Counselor, Cabin Counselors and Behavior Support, during the summer program

Required Education and Experience: 

  1. Minimum 5 years’ administrative experience in residential camping; special needs camping preferred
  2. Bachelor’s Degree in education, psychology, social work, or other related field; Master’s Degree preferred
  3. Experience in residential care of children and adolescents strongly preferred
  4. Extensive experience in leadership, training, development, and supervision of frontline staff
  5. Strong preference for previous professional experience within the SeriousFun Network Camps

Required Knowledge, Skills, and Abilities:

  1. Excellent interpersonal communication skills; written and verbal communications skills to diverse internal/external stakeholders, including reports, written communications, and presentations to key audiences
  2. Organizational and time management skills
  3. Self-starter with ability to multi-task and prioritize work day/projects independently
  4. Computer literacy, specifically MS Office Suite, Outlook and Internet
  5. The ability to establish positive relationships with a variety of people in multicultural environments.

Physical Requirements and Working Conditions:

  1. Residential requirement from May 1 – September 1 and on all assigned weekends. Ability to work a flexible schedule as needed to lead, supervise, or participate in Camp activities.
  2. Ability to work outdoors in hot and cold weather conditions
  3. Ability to operate computer for extended periods with appropriate breaks
  4. Valid driver’s license and driving record which meets HITWG insurance carrier requirements
  5. Ability to frequently lift up to 25 pounds

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

The Hole in the Wall Gang Camp provides a competitive salary, a generous benefits package, and growth opportunities for high contributors. Please send your resume and cover letter to Due to the volume of resumes received, you will be contacted only if there is interest in pursuing your application. No phone calls please.

The Hole in the Wall Gang Camp is an Equal Opportunity Employer, does not discriminate on the basis of age, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, and is committed to promoting diversity, multiculturalism, and inclusion.