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Retail Sales Associate

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Published 21 days ago

JOB TITLE: Sales Associate

REPORTS TO: Retail Manager

Salary: $14.00 hour

ORGANIZATION MISSION

Located at the Lorraine Motel, the assassination site of Dr. Martin Luther King Jr., the National Civil Rights Museum chronicles the American civil rights movement, examines today’s global civil and human rights issues, provokes thoughtful debate, and serves as a catalyst for positive social change.

POSITION SUMMARY

The Museum Store Sales Associate (SA) is the face of the store providing excellent customer service, while consistently contributing to the store’s sales goals and customer satisfaction. The SA stays up-to-date on store merchandise and helps to maintain the high standards of the visual appearance of the store. The SA has a positive attitude, a good work ethic, and works well on a team.

 JOB RESPONSIBILITIES

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • Achieves sales goals on a monthly, quarterly, and yearly basis
  • Goes the extra mile to drive sales
  • Actively seek out customers in store
  • Maintains knowledge of all merchandise  
  • Cross-sells products
  • Handles returns of merchandise
  • Complies with inventory control procedures
  • Reconciles daily sales and prepares deposits

OTHER FUNCTIONS

The Sales Associate performs additional functions (essential or otherwise), which may be assigned from time to time. The position requires work on weekends, nights, and holidays to accommodate museum and facility programming and utilization.

TYPICAL PHYSICAL / SOCIAL REQUIREMENTS

·        Requires the ability to operate general office equipment, computerized cash register, merchandising pricing systems, and postage machine

·        Must exhibit strong people skills and be comfortable interacting with the general public

·        While the majority of the work is performed inside, some outdoor work is required during various museum-related functions

·        Must be able to climb a ladder to reach merchandise shelving

·        Must be able to stand for long periods of time

·        Must be able to lift 40 lbs.

·        Requires bending, stooping, and walking

·        Must be able to travel to external Museum functions as required

·        Must be able to communicate with customers, staff, volunteers, consultants, Board of Directors, potential donors, and sales representatives

·        Works in the retail office and retail store environment

·        Must have organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment

·        Must have the ability to anticipate customer preferences and identify products that will sell

MINIMUM QUALIFICATIONS

  • Two (2) years of related experience
  • Must be able to persuade and influence others
  • Must be able to work effectively with a wide range of constituents in a diverse global community
  • Knowledge of customer service standards and procedures is essential
  • Able to operate a computerized point of sale cash register and inventory management system
  • Must demonstrate the ability to analyze and solve problems
  • Must communicate effectively and clearly
  • Well-versed in greeting customers professionally

·        Adept at merchandise inspection, tagging, stocking, and display

·        Proven proficiency with arranging merchandise to maintain the highest level of visual presentation




JOB TITLE: Sales Associate

REPORTS TO: Retail Manager

Salary: $14.00 hour

ORGANIZATION MISSION

Located at the Lorraine Motel, the assassination site of Dr. Martin Luther King Jr., the National Civil Rights Museum chronicles the American civil…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Application Deadline
    August 7, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Entry level

Salary

At least $14

Benefits

Medical

Dental

Vision

403(b)

Life Insurance

Medical

Dental

Vision

403(b)

Life Insurance

Level of Language Proficiency

English

English

Location

On-site
450 Mulberry St, Memphis, TN 38103, USA

How to Apply

Please forward your resume, along with a cover letter, to afaulkner@civilrightsmuseum.org

No phone callls

Please forward your resume, along with a cover letter, to afaulkner@civilrightsmuseum.org

No phone callls

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