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Director of Property Management

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Published 21 days ago

The Position
The Director of Property Management oversees all aspects of property management activities for Chinatown CDC’s portfolio. S/he ensures that the operations of all properties are in compliance with the standards and expectations of all regulatory agencies and CCDC policies. This position is responsible for the portfolio’s financial performance, and monitoring and directing all management-related activities. The Director of Property Management hires quality staff, has strong supervisory skills and the ability to develop the skills of staff.  Ensures updates to processes and procedures to adequately measure goals and establish metrics.

The Organization:     
A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage over 30 affordable housing buildings serving approximately 4,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do: (Management reserves the right to add, modifies, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job).

Operations:

  • Oversee operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
  • Ensures all properties are managed and maintained consistent with financial, physical, regulatory and social goals, standards and requirements of CCDC, its partners and mission.
  • Set culture of excellence in Property Management, oversee training and onboarding 
  • Ensure that policies and procedures are regularly updated and followed
  • Coordinate with Resident Services, Asset Management, Finance and Housing Development departments
  • Supervision of Associate Director, Compliance Manager, PM Administrator and PM Assistant and may provide general supervision to other lower level property management staff as necessary. 
  • Coach and develop direct and indirect PM staff
  • Create or collaborate on marketing programs to expedite the lease up of new and existing properties in our portfolio
  • Demonstrated leadership and management experience with proven results
  • Work with Asset Management to coordinate investor relations to ensure all approval rights and partnership terms are met

Property Management:

  • Oversee operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
  • Develop and maintain property management systems, policies and procedures, oversee training and implementation
  • Monitor and implement federal, state, and local housing/landlord-tenant laws as they pertain to affordable housing residents
  • Ensure that all reports/filings to City and State regulatory agencies or lenders are current
  • Motivate staff to achieve a high level of performance, while working through complex issues in a growing organization
  • Establish and maintain positive working relationships with external agencies (HUD, City of San Francisco, community groups, etc.) in relation to property management
  • Establish clear metrics against which to measure performance of staff, monitors resident income recertifications, supervises provision of a variety of additional analytical / statistical reports on the operation of the department, program compliance, required forms and other activities within the portfolio. 
  • Reviews vacancy reports to ensure consistent 98% occupancy across portfolio, or better
  • Designs appropriate Resident Selection Criteria, Property Management Plans, Agreements and Forms.
  • Recommends modifications to property management programs, policies, and procedures, as appropriate. 
  • Responds to public and resident questions and complaints/disputes; negotiates and resolves the most sensitive and controversial issues; conducts formal hearings as necessary. 

Financial:

  • Oversee the development of and monitor annual property budgets 
  • Ensure that rent collection procedures are followed and occupancy levels are at budgeted levels
  • Ensure that contracts are regularly reviewed and negotiated
  • Ensure monthly variance reports are generated and steps to correct significant variances are addressed
  • Prepare and monitor annual operating budget for Property Management Department
  • Participate in project planning with Housing Development division in areas such as: rent-up and marketing, design input, development of operating proformas, relocation planning, income certification systems, marketing strategies, etc.

Tenant Relations:

  • Work with Resident Services Department to develop joint policies and practices, support staff on implementation
  • Build and maintain strong working relationships with residents and resident associations
  • Resolve conflicts between property management staff, resident services staff, and residents

Senior Management Oversight:

  • Supervise, train, and oversee the work of the Property Supervisors, Facilities Manager, Compliance Manager, PM Administrator, PM Assistant, PM Project Coordinator
  • Ensure that property staff positions are filled with competent, qualified staff
  • Participate as a member of Management Team
  • Serve as staff liaison to Board Committees and respond to their requests

Administrative Management:

  • Responsible for the recruitment, interview, and selection of directly supervised position vacancies
  • Write and conduct performance reviews for staff supervised
  • Develop work goals for staff supervised
  • Ensure staff know and follow safe work practices and policies 
  • Lead development of the Department’s annual Work Program
  • Lead department to host one (or two) monthly all staff meeting

Other:

  • Work with staff to clarify Chinatown CDC’s responsibilities under 504/ADA
  • Serve as initial contact person for ADA grievances
  • Ensure staff conduct physical analysis of buildings to make sure they are complaint with all regulations
  • Ensure staff develop transition plans for adjustments or modifications to the buildings
  • Represent organization with governmental agencies, community groups and tenants 
  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies and procedures, including safe work practices
  • Other duties as assigned

What You Bring:

  • Strong management, supervision, team-building, problem-solving, and interpersonal skills
  • Strong understanding of HUD/LIHTC/affordable housing regulatory agreements, fair housing laws, affordable housing management principles, and the affordable housing development process, ability to understand local landlord/tenant regulations
  • Knowledge of 504/ADA regulations 
  • Staff management and supervision skills, ability to train others
  • Budget preparation, analysis, monitoring skills
  • Understanding of Chinatown CDC’s mission and social/political context
  • Familiarity with asset management 
  • Understanding of property management software programs (YARDI)
  • Intermediate-level skills in Microsoft Word and Excel
  • Conflict resolution, de-escalation, and negotiation skills
  • Ability to work under pressure and meet deadlines
  • Ability to review and analyze contracts, regulatory agreements, and loan documents
  • Ability to work with people of diverse economic, social, and ethnic backgrounds

Education and Experience (Minimum Qualifications):

  • Bachelor's Degree in Economics, Business, Planning, or related field, or equivalent experience
  • Five (5) years experience in residential property management
  • Five (5) years experience in supervisory role
  • Five (5) years experience in moderate to low-income housing field
  • Experience and knowledge of government housing programs and regulatory requirements

Preferred Qualifications:

  • Experience in and knowledge of Human Resources principles and practices
  • Asset Management/Compliance Management/Facility Management experience
  • Experience with YARDI
  • Familiarity with San Francisco

Equal Employment Opportunity
The Chinatown Community Development Center does not discriminate on the basis of race, color, creed, national origin, gender, sexual orientation, political or religious affiliation, age, veteran status or disability in its employment practices or the provision of services.
 

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The Position
The Director of Property Management oversees all aspects of property management activities for Chinatown CDC’s portfolio. S/he ensures that the operations of all properties are in compliance with the standards and…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Professional Level
    Managerial

Location

On-site
San Francisco, CA 94133, US

How to Apply

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