ROSIE’S PLACE “HELPLINE” ADVOCATE (10am-6pm)


Job Type

Full Time

Salary

Minimum: $40,000.00
Maximum: $42,000.00

Published:

04/13/2018

Address

889 Harrison Avenue
Boston
Massachusetts
02118
United States

Description

The Rosie’s Place Helpline Advocate will provide advocacy to the women whose children attend one of the Boston Public Schools in collaboration with Rosie’s Place. The successful candidate will answer calls and online referrals to provide guests with a myriad of services including information and referrals to appropriate resources, consistent with Rosie’s Place mission, philosophy, and policies. Our goal is to ensure assistance with dignity, respect, and compassion within the community. 


HOURS:

Mon-Fri 10am – 6pm 


KEY RESPONSIBILITIES:

• Respond to incoming advocacy calls that come through the on-site call center and online referral system in a timely manner

• Provide advocacy support to guest either by telephone or electronically and assist with accessing services, resources and referrals for needs such as: transportation, clothing, food pantries, DTA and other governmental offices, emergency shelter, housing and other community resources

• Attend meetings at Rosie’s Place and in the community to maintain an up-to-date understanding of community resources as well as current regulations and requirements for obtaining public benefits, housing and other services. Utilize these resources to provide every guest caller and referred guest with support and information

• Must have the ability and the experience to work with guests with a history of domestic violence/trauma

• Log every call and online referral into our database and maintain accurate detailed records on guests. Ensure confidentiality when handling all aspects of guests’ information/documents

• Maintain a strong collaboration with school staff, community members, guests and partnering organizations

• Attend events and meetings hosted by the school to promote Rosie’s Place services

• Perform any additional duties as assigned by the School Collaborative Manager and Senior Advocate


QUALIFICATIONS:

• Bilingual Strongly Preferred: Spanish/English or Haitian Creole/English

• Proven ability to work independently, creatively, flexibly and prioritize within a high demand environment and a team player 

• Associate’s degree or equivalent work experience in Human Services or Related Field

• Minimum of 2 years’ experience in advocacy and/or counseling as well as outreach and/or case management

• Ability to work with people of diverse backgrounds, traditions, customs and personalities

• Strong communication, listening, and organizational skills. Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher) 

• Understanding of and commitment to addressing issues affecting poor and homeless women

• Experience with crisis intervention regarding issues such as mental health, substance abuse, domestic violence and homelessness


PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Job is performed in a general school/office environment

• Day-to-day work includes paper and computer work as well as interaction with staff, guests and volunteers

• The position requires travel between facilities and community locations

• Occasional evening work-related events


REPORTS TO: Reports to: School Collaborative Manager/Senior Advocate


Level of Language Proficiency

Bilingual Strongly Preferred: Spanish/English or Haitian Creole/English

Professional Level

None specified

Minimum Education Required

2-year degree

How To Apply

http://www.rosieisplace.org

Email resume and cover letter to: cpaul@rosiesplace.org. Please write “Helpline Advocate (10a-6p)” in the subject line of your email. 


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