Chapter Relations Coordinator

Job Type

Full Time


Details: Mid 30s




United States



The Depression and Bipolar Support Alliance (DBSA) is the leading peer-directed national organization focusing on the two most prevalent mental health conditions, depression and bipolar disorder, which affect more than 21 million Americans, account for 90% of the nation’s suicides every year, and cost $23 billion in lost workdays and other workplace losses.

DBSA’s peer-based, wellness-oriented, and empowering services and resources are available when people need them, where they need them, and how they need to receive them—online 24/7, in local support groups, in audio and video casts, or in printed materials distributed by DBSA, our chapters, and mental health care facilities across America.

Though our extensive online and print resources and our more than 700 support groups, DBSA reaches millions of people each year with in-person and online peer support; current, readily understandable information about depression and bipolar disorder; and empowering tools focused on an integrated approach to wellness.

DBSA is led by and created for individuals living with a mood disorder, and that experience informs everything that we do.



1. Community—DBSA creates the opportunity for meaningful lives by compassionately engaging with individuals and providing peer-led support groups, educational materials, and wellness tools that focus on resiliency, achievement, creativity, and connection.

2. Inspiration—DBSA celebrates peers’ accomplishments, including those of the many talented, successful individuals recognized by the public for their contributions to the world.

3. Wisdom—DBSA advances learning through research and experience while promoting a transformative understanding of mental health through wide, timely dissemination of information about the latest treatments, wellness practices, and lived experiences.

4. Responsibility—DBSA advocates for the right of peers to choose their own paths to mental, emotional, and physical wellness while promoting structures and practices that advance whole health and accessible care for everyone.



Scope of Role

The DBSA Chapter Relations Coordinator is an integral member of the Chapter Relations Team. This position serves as the first line of contact for our network of nearly 300 volunteer-led chapters and state organizations around the world. DBSA chapters and state organizations provide peer-led support groups, educational resources, advocacy work, and community outreach to help individuals living with depression and bipolar disorder in their community. The DBSA Chapter Relations Coordinator is responsible for coordinating the administrative and first-line communication aspects of the Chapter Relations Department.

The DBSA Chapter Relations Coordinator also manages administrative functions of the Balanced Mind Parent Network, online support community for parents of children living with a mood disorders, and the Helpline, an information and resource line for individuals affected by mood disorders.

Duties and Responsibilities

Chapter and State Organization Re-affiliation

  • Process annual chapter and state organization re-affiliation to completion
  • Track progress and follow-up to achieve high rate of re-affiliation
  • Create and maintain re-affiliation documents
  • Proactively and reactively respond to telephone and electronic affiliation renewal inquiries
  • Responsible for completion of all state incorporation filings
  • Responsible for filing 990 postcards on behalf of eligible chapters
  • Create status reports as requested

Chapter and State Organization Communication

  • Prep and mail bi-monthly chapter-related mailings 
  • Supply resource materials to chapter and state organization leaders as requested
  • Serve as essential point of contact (phone, email, and mail) for all volunteer chapter and state organization leaders and participants, providing a response within one business day
  • Coordinate and send emails for Chapter and New Leader Welcome Programs
  • Manage all aspects of the Chapter and State Leaders Facebook Group
  • Write a chapter leader article for Leadership Link quarterly
  • Provide regular one-on-one contact with chapter leaders in coordination with other Chapter Relations staff
  • Administer chapter and state organization awards, grants and trainings
  • Manage registration and scholarships, arrange travel for speakers, and process evaluations for Chapter Leadership Forum and other programming as assigned


Chapter and Program Administrative Support


  • Maintain chapter directory database and central chapter files, continually update chapter records using Raisers Edge, Excel and web-based software. Communicate changes to staff on a timely basis
  • Maintain archived files and records, scan select documents, and perform regular audits for completeness
  • Track chapter statistics in organization-wide spreadsheet and tabulate surveys as needed
  • Track monthly departmental goals and provide other administrative support to Chapter Relations Department staff as assigned
  • Manage content on Chapter Management, auditing content and making updates as needed
  • Write monthly report on Chapter activities
  • Maintain resource supply room inventory
  • Carry out other such duties and responsibilities as assigned

Balanced Mind Parent Network (BMPN)

  • Assist with administrative aspects of volunteer recruitment
  • Manage and distribute training emails
  • Create a monthly BMPN report
  • Track BMPN statistics in organization-wide spreadsheet and tabulate surveys as needed
  • Manage automated system emails
  • Manage inquiries sent to program specific email addresses, including, but not limited to requests for support with signing up, canceling accounts, payment issues, etc.
  • Triage technical issues, ensuring resolution
  • Write monthly parent corner article
  • Manage listing of web resources


  • Internal: Is a member of the Chapter Relations team, interacts daily with all DBSA team members.
  • External: Interacts daily with current and potential volunteer chapter and state organization leaders and participants, BMPN participants, and prospective volunteers.


  • Commitment to supporting individuals living with a mental health condition; prior experience preferred
  • Excellent customer service/volunteer management skills, patience in dealing with volunteer chapter and state organization leaders’ many phone calls and emails
  • Excellent computer skills including use of Word, Excel and other Office Suite programs, Internet and e-mail; experience managing databases (experience with Raisers Edge a plus)
  • Ability to manage multiple priorities
  • Ability to work with minimal supervision
  • Ability to pick up on systems and duties with minimal training
  • Excellent time management and organizational skills
  • Microsoft Office Suite required, Raisers Edge software preferred
  • Strong verbal and written communication skills, excellent telephone and interpersonal skills necessary
  • Customer service orientation required. Excellent computer skills. Must be able to work with others in a team-oriented, fast-paced environment and be able to maintain effective relationships
  • Must be personable, dependable, and able to address challenging customer service and conflict resolution issues without being personally affected.





This is a full-time position with benefits including health, dental, vision, disability, 401K and life insurance. Salary range is mid 30s, depending on qualifications. Position will primarily work standard hours of 8:30 am – 5:00 pm, flexible start/end times possible.

Professional Level

Entry level

Minimum Education Required

4-year degree

How To Apply


Please direct resumes and cover letter* to: DBSA, E-mail: (preferred) *In your cover letter, please address why you are interested in working for DBSA, as well as your experience in customer service and administrative record keeping.