Spanish Speaking Hotline Intake Worker


Job Type

Part Time

Salary

Minimum: $18,433.00
Maximum: $24,577.00

Published:

04/12/2018

Address

2101 North Tustin Avenue
Santa Ana
California
92705
United States

Description

GENERAL DESCRIPTION: Legal Aid Society of Orange County (LASOC) is a 501(c)(3) non-profit organization that was founded in 1958 for the purpose of providing civil legal services to low income individuals and seniors. It has two offices in Orange County and two offices in Southeast Los Angeles County, where it is known as Community Legal Services. LASOC/CLS seeks an energetic, motivated and well-organized individual to work on its Hotline. The Hotline receives over a 100 calls a day. Candidate must have the ability to work in a fast-paced environment.

DESCRIPTION OF KEY FUNCTIONS

 

Under attorney supervision, perform hotline duties, which include screening clients for eligibility, obtaining demographic information, determining and documenting legal problem and relaying advice and counsel given by attorney to eligible clients over the telephone. Must be able to complete client intakes over the telephone and enter appropriate data into legal database.

 

Qualifications

 

·        Minimum 1 year full-time experience working on a call center and using a computer.

·        Must type 30 wpm. 

·        Bilingual English/Spanish required. Preference given to paralegals and law school students.

·        Ability to handle difficult client stress situations.

·        Ability to understand, relate to, and communicate with people.

Ability to learn data entry techniques


THE LEGAL AID SOCIETY OF ORANGE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

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Level of Language Proficiency

·        Bilingual English/Spanish required. Preference given to paralegals and law school students.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply


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