Operations Manager

Job Type

Full Time




254 36th Street
STE B321
New York
United States


About the Organization:

The Financial Clinic (the “Clinic”) is a nonprofit on a mission to build financial security and increase financial mobility for America's working poor.

The Financial Clinic has demonstrated a “gold standard” model for building financial security for working poor families. A high-performing organization with a focus on results, the Clinic has put over $80 million back in the pockets of more than 48,000 customers, supported more than 490 organizations in 40 states and districts embed financial security actions into their program models, and successfully launched several policy campaigns in support of working poor families. A landmark national study shows the Clinic’s model of financial coaching helps working poor families move toward financial security.

About the position:

We are looking for an Operations Manager who is excited to join our Finance & Operations team supporting the organization’s fast paced growth over the next year. This is an amazing opportunity to join a not-for-profit organization with a team of vibrant and talented individuals who thrive in a culture of innovation and creativity.

The Operations Manager will bring significant experience in each of the areas outlined below, ideally gained in a startup organization, not-for-profit, or company that has successfully scaled. This candidate will apply their proven track record of improving performance, productivity, efficiency and profitability through the implementation of effective project management methods and strategies.

Candidates should be adept in fast-paced environments, outcomes-driven, and have the personal presence and maturity required to effectively manage a passionate, driven and growing team.

Key Responsibilities

Reporting to the Controller, the Operations Manager will take a leadership role on the Clinic’s Finance and Operations team and will have the following responsibilities but not limited to:

Vendor and Contract Management

Support The Financial Clinic's contract management process and building strong partnerships with the Clinic’s vendors to ensure continued success while expanding our influence and resources.

  • Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
  • Help and coordinate vendor processes and methods to approve vendor selections and/ or replacements.
  • Setup structures to track, measure, report and evaluate on all vendor performance including troubleshooting.
  • Identify improvement areas internally and externally, providing and preparing solutions.
  • Draft, evaluate, negotiate and execute contracts for external partnerships, Change Machine platform access etc.
  • Manage record keeping for all contract-related correspondences and documentation
  • Monitoring and completing the contract close-out process and including extensions, renewals, as appropriate.
  • Create a process to increase our operational efficiency for each department and for the organization as a whole.

Information Technology

Supporting the organization’s growth by providing innovation information technology-based solutions to help enhance the Clinic’s growth trajectory and stability

  • Develop innovative network troubleshooting methods that reduce downtime and lower repair costs while leveraging software technology.
  • Work closely with all departmental managers to determine the maintenance and growth needs of the organization.
  • Monitor changing network technology and deliver a technology updates to the senior team on a monthly basis.
  • Responsible for updating and administering disaster plans that will keep the company functional in the event of a IT crisis.
  • Determine the rationale and methods for upgrading the Clinic’s hardware network to further scale for growth while evaluating our current vendors.

Human Resources

Continue to build on the Clinic’s solid HR foundation by implementing new policies, staying abreast of new trends in the industry while improving employee satisfaction

  • Develop and administer various human resources plans and procedures for all company personnel.
  • Lead and participate in developing departmental goals, objectives and new systems.
  • Provide annual updates to the Clinic’s compensation program; submitting offers of employment; rewriting job descriptions as necessary; and monitoring the performance evaluation program making revisions as necessary.
  • Develops, recommends and implements personnel policies and procedures; prepares and maintains the Employee handbook; and performs benefit administration.
  • Conducts recruitment efforts for all exempt, nonexempt and temporary workers; writes and places job postings; works with supervisors to screen and interview candidates; and conduct reference checks.
  • Lead new-employee orientations; monitor employee relations counseling; and conduct exit interviews as necessary.
  • Implement new ways to measure employee morale and determine methods for improving overall employee satisfaction.


  • At least 3-5 years of professional experience, preferably in Operations.
  • A demonstrated commitment to nonprofits is highly desirable.
  • Bachelor’s of science degree is preferred in statistics, operations management, business administration, business management or its equivalent.
  • Exceptional written and verbal communication skills, with an established attention to detail and structure.
  • Previous team or project management experience required.
  • Experience supervising, coaching and developing staff in a leadership capacity.
  • Refined ability to delegate responsibilities and provide leadership and training to key personnel.
  • Adequate knowledge of organizational effectiveness and operations management.
  • Possession of key competencies, including conflict management, business negotiation, organization, project management and decision-making.
  • Experience dealing with HR-related issues, questions and strategies.
  • Working knowledge and experience drafting, evaluating, negotiating and executing contracts.
  • Manage internal staff and external vendor relations within Operations Department.
  • Working knowledge of project management software such as Asana, Trello etc.
  • Familiarity with business and financial principles and practices.
  • Working knowledge of budgets, forecasting and key operational metrics.
  • Basic IT skills and knowledge (databases, servers, hardware including troubleshooting).
  • Ability to effectively communicate with all levels of the organization.
  • Working knowledge of Microsoft Office suite and CRM systems such as Salesforce.


This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast-growing, highly respected organization. We are seeking an individual of outstanding quality with a respected track record. The Clinic offers a competitive compensation package, including:

  • Competitive Salary
  • Excellent benefit package: includes medical, dental, life, 401(k), transportation subsidy and more.
  • Ample vacation time: four weeks of paid vacation accumulated during the year plus 12 federal holidays.
  • First Fridays: work from home every first Friday of the month.
  • Professional Development: After 12 years as a high-performing nonprofit, we still operate like a fun startup with opportunities to contribute and grow.
  • Work-life balance: if the generous vacation time and First Fridays haven’t convinced you, let us assure you that we are serious about work-life balance.
  • Fun work environment: we work out of a beautifully designed open workspace that promotes team building. We schedule monthly socials to celebrate staff birthdays and have been known to throw surprise parties

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply



Interested candidates must submit the following items:

  1. A cover letter to Martin D’Andrade, Chief Operating Officer, explaining why you want to work at The Financial Clinic and how your skills/experiences are best suited for this role.

The anticipated start date is June 11, 2018. Interviews will be conducted on an ongoing basis.