Assistant Director of Housing and Quality Assurance

Job Type

Full Time




643 Park Avenue
New York
New York
United States


Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a 124-year-old settlement house that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 15,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, persons with disabilities, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit our website at

Located on the Upper East Side of Manhattan in a landmarked building, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter at the Park Avenue Armory is an 80-bed, 24-hour program that addresses the critical issues of over 200 homeless women annually, age 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical and psychiatric care, intensive case management, housing placement, benefits assistance, arts and recreation, as well as food and nutrition programs, our talented, multi-disciplinary team helps clients transition from homelessness to permanent housing.


Reporting to the Shelter Director, the Assistant Director of Housing and Quality Assurance will:

  • Lead the effort and collaborate with our Shelter team to find and secure appropriate, affordable housing for our clients to enable them to move from homelessness into housing stability; 
  • Work with and provide guidance to Shelter staff to execute all housing-placement related tasks including, getting clients housing ready, preparing and/or reviewing completed client housing packets, and making recommendations in order to best position clients for housing placement;
  • Work directly with residents as needed to facilitate movement toward obtaining and retaining permanent housing;
  • Advocate for housing subsidies and programs on behalf of clients to ensure that they receive the appropriate housing and housing subsidies;
  • Develop and maintain professional relationships with social service/housing organizations, government agencies, landlords and real estate personnel to enhance housing opportunities for clients;
  • Supervise two Housing Specialists, providing ongoing support, training, and performance management;
  • Facilitate weekly housing meetings with program staff and coordinate housing themed groups with residents;
  • Complete monthly governmental and programmatic reports;
  • Oversee and coordinate all housing related documentation, systems and reports, including housing placement forms, client database systems, monthly housing placement reports, and all housing related data entry; and
  • Manage other quality assurance tasks, including accuracy and completeness of program data; incident reports; and staff training requirements.


  • Experience working with one or more of the following populations: homeless individuals, those with psychiatric disorders, and/or individuals with chemical dependencies
  • Experience with housing subsidies/programs, as well as capability to identify appropriate, affordable housing is a plus, as is familiarity with the New York City real estate market
  • Effective writing skills and computer proficiency, including Microsoft Office, and the confidence/resourcefulness to learn new computer data systems
  • High level of cultural competence, with the ability to forge strong relationships among a diverse group of staff and clients
  • Ideally, candidate will have past experience in placing homeless individuals in permanent housing in NYC.
  • An understanding of the principles of client centered service delivery, case management, and advocacy skills
  • Excellent professional judgement and high level of personal accountability

Bachelor’s degree and at least three years of experience in advocacy services, case management or similar work in a direct service setting required; Master’s degree in a relevant field preferred. Competitive salary and comprehensive benefits package provided to the successful candidate.


Interested applicants should send a cover letter, resume and list of references to: Applications will be accepted on a rolling basis until the position is filled. No telephone calls please.

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Interested applicants should send a cover letter, resume and list of references to: Applications will be accepted on a rolling basis until the position is filled. No telephone calls please.