19 Clarendon Street
The Retail E-Commerce Associate is a part-time, non-exempt position which supports the day-to-day e-commerce operations. This position works closely with the Retail Manager to manage online marketing efforts, track revenue and inventory, and conduct sales analysis. We are looking for someone to work up to 15 hours per week, mostly during regular business hours.
- Manage e-commerce for retail; oversee web shop product assortment, process orders and manage customer service.
- Manage and track online inventory levels.
- Execute web shop communications plan.
- Monitor and report on monthly sales and Google Analytics.
- Collaborate with Retail Manager on creation, execution, and analysis of digital marketing efforts: monthly Shop emails, social media, Google grant, digital advertising (including retargeting with online ad agency), and inclusion in other Boston Ballet emails as appropriate.
- Ensure discretion, honesty and confidentiality when handling personal customer information.
- Other retail related tasks, as needed.
The Retail E-Commerce Associate will also have the opportunity for an additional 14 hours per week as an Assistant Shop Manager at the Boston Opera House during run of productions.
- Bachelor’s degree
- 1–2 years working with web shops and e-commerce management systems
- Excellent customer service and communication skills
- High level of accuracy working with numbers; excellent proofreader of text
- Self-motivated, organized, and creative
- Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment
- Experience with Microsoft Office required
- Lightspeed experience a plus
- Google Analytics and HTML/HTML5 experience a plus
- Merchandising, or related customer-facing work experience a plus
- Some weekends and evenings required
- Must work on location (19 Clarendon Street headquarters)
Boston Ballet is an equal opportunity employer
Complimentary tickets to Boston Ballet productions
Discounted adult ballet classes
Minimum Education Required