Programs Specialist

Job Type

Full Time




901 4th Street Northwest
District of Columbia
United States


<img src="//:0" height="49" width="171">




The D.C. Bar Pro Bono Center has an opening for a Program Specialist (PS) to provide paralegal, research and administrative support to the Pro Bono Center’s programs. This position reports to the Managing Attorney (MA).


  1. Oversees the Pro Bono Center's Legal Information Help Line including:
  2. Updating messages with accurate referral information.
  3. Responding to Help Line voicemails to provide accurate and reliable legal information on civil legal issues.
  4. Coordinating volunteers to draft, edit, translate and record messages.
  5. Monitoring the system’s operation.
  6. Assuring periodic back-up of the system.
  7. Maintaining records of its usage and preparing reports.

2.Responds to and maintains records of requests for legal assistance, materials, and information.

3.     Provides support for the Bankruptcy Clinic and other clinics including:

a.      Interviewing prospective clients by telephone and helping screen cases.

b.     Maintaining contact with clinic clients.

c.      Preparing and maintaining client case files.

d.     Assisting with recruiting and retaining volunteers and coordinating placement of pro bono cases.

e.      Helping coordinate volunteer training and overseeing the training registration desk as needed.

f.      Responding to requests from volunteers for information and reserving rooms.

g.     Coordinating and providing paralegal assistance.

h.     Conducting periodic follow-up with volunteer attorneys during the course of their pro bono representation.

4.     Provides support for the Saturday Advice & Referral Clinic (second Saturday of the month) including:

a.      Providing on-site support for the clinic.

b.     Organizing and coordinating materials for each clinic.

c.      Helping confirm volunteer eligibility.

5.     Inputs client, volunteer attorney and case management information into the Pro Bono Center’s database.

6.     Makes public presentations about Pro Bono Center clinics, the Legal Information Help Line and legal resources to prospective clients, community groups, volunteer law firms, attorneys and paralegals.

7.     Prepares program reports; provides research and administrative support to pro bono programs and drafts and edits memos and other correspondence.

8.Provides on-site support at D.C. Superior Court on a weekly basis, serving as the first point of contact with all customers, including managing the daily list of customers at the Landlord Tenant Resource Center (LTRC) and Consumer Law Resource Center (CLRC), responding to inquiries, triaging customers to determine their legal needs, and maintaining records of services.

9. Performs other duties as assigned.


1.     BA/BS degree from an accredited university or college with a minimum of two years relevant work experience.

2.     Fluency in Spanish required. Must be able to communicate in writing and orally in Spanish, including the ability to translate brief legal documents from Spanish to English and from English to Spanish.

3.     One or more years of experience working at a legal services provider or other non-profit organization is a plus. 

Must be able to work the second Saturday of every month to staff the Advice & Referral Clinics and occasional evenings.

5.     Proficiency with Microsoft Office 365, specifically Word, Excel and Outlook and database experience

6.     Must work well in a team environment and be able to interact with Bar members, volunteers, vendors, the public and staff.

7.     Excellent organizational and verbal and written communication skills; must be adaptable, creative and self-motivated. 

8.     Must be detail oriented and deadline driven and able to adjust to changing priorities; able to work well with minimal supervision.

9.     Ability to handle and maintain sensitive and confidential information.


This is an exempt position. Starting salary is commensurate with experience; excellent benefits package.

This is not an attempt to list all the essential functions of this position. It is recognized that job duties may change over time, as the Pro Bono Center’s needs change.

The D.C. Bar Pro Bono Center is an Equal Opportunity Employer.

Interested individuals must upload a cover letter, resume and two writing samples.


The DC Bar Pro Bono Center has an excellent benefits package.

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please submit resume, cover letter and a writing sample with your application to: