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Client Engagement Manager Job Description

Posted by
SFMade
|
San Francisco, CA
New
|
Published 21 days ago

SFMade is seeking an energetic, highly organized, and entrepreneurial person to

support and deliver a suite of innovative, high performing business development

programs across the Bay Area, focused on helping manufacturing businesses to thrive

and create jobs for local residents. This position is currently fully remote and over time

will be remote up to 3 days/week, with 2 days/week working between the East Bay, San

Francisco, and San Jose.

ABOUT YOU: 

You work best with a high level of autonomy and responsibility as well as the

opportunity to form relationships with a large variety of organizations and people. You

thrive in a fast paced, entrepreneurial environment, are inventive and resourceful and

can stay on top of many moving parts using organizational systems. You have a

background in business or manufacturing operations and an interest in using that skill

set to support equitable economic development in the Bay Area.


ABOUT SFMADE:

SFMade Launched in 2010, SFMade is a first of its kind, non-profit economic

development organization, and a national model, focused on providing industry specific

guidance, education, and resources to the manufacturing sector, helping companies to

grow in place and create jobs for the local workforce. SFMade has expanded its regional

footprint, to include programs in both the East and South Bay.

SFMade is an Equal Opportunity Employer. Black, Indigenous, and People of Color,

women, gender non-conforming people, persons with disabilities, LGBTQIA+ people,

veterans, and adults of all ages are strongly encouraged to apply. In accordance with the


SFMade, Inc. 150 Hooper St., San Francisco, CA 94107 Tel: 415.408.5605 Email: info@sfmade.org

San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest

and conviction records for employment.

POSITION SUMMARY: 

The Client Engagement Manager is a key and central role, dedicated to keeping a finger

on the pulse of the companies we serve and providing them with targeted technical

assistance. They will implement, strengthen and scale a comprehensive and evolving

suite of industry specific Advising and Educational tools and offerings in communities

across the Bay Area. The primary goal of this position is to ensure that the appropriate

type and level of support is provided to the companies that SFMade is engaged with so

that they can scale profitably, and both sustain and create new jobs. The Client

Engagement Manager will also support the Bay Area Urban Manufacturing Initiative.

PRIMARY RESPONSIBILITIES:

Programs and Services Engagement

- Proactively reach out to engage companies in targeted programs and services

- Track and analyze company engagement

- Manage direct technical assistance primarily through California Manufacturing

Accelerator Plus (CMA+):

o Deliver, and/or coordinate direct technical assistance in the areas of strategic

guidance, operational efficiency, finance, sales, marketing, and workforce.  

o Conduct routine check-ins and “health check” surveys

o Cross refer to program team to meet the needs of companies and deploy

specialized advisors or consultants as needed


Event Coordination  

- Manage Bay Area Urban Manufacturing Initiative events, including annual Regional

Summit

- Help to craft workshops, BAUM cohort meetings, and other educational offerings

- Present program orientations and facilitate workshops

- Coordinate other events as necessary


Marketing and Outreach

- Manage recruitment of new companies for technical assistance programs

Help to gather newsworthy content and create success stories, for use across the

organizations marketing channels


Deliverables, Reporting and Metrics

- Administer program deliverables, consultant invoicing, and routine billing

- Create and monitor metrics to demonstrate program impact

- Manage program deliverables for grants and funding partners


Program and Resource Development

- Create and maintain relationships with select service providers

- Utilize knowledge from the field to improve programs and services

- Help to build new program tools and resources


SKILLS/ QUALIFICATIONS:

- BA in business, manufacturing, or related field or relevant experience

- 2+ years of operational experience in manufacturing or a related industry

- Small business ownership/operation and/or understands the needs of small business

- Excellent written and verbal communication skills

- Very at ease with technology/software, fast learner

- Excellent organizational and project management skills: attention to detail, problem

solving, time management, accuracy, and ability to meet deadlines and objectives

- Entrepreneurial mindset

- Passion for SFMade’s mission

- Experience with Salesforce CRM a plus

- Comfortable presenting in group settings

SFMade is seeking an energetic, highly organized, and entrepreneurial person to

support and deliver a suite of innovative, high performing business development

programs across the Bay Area, focused on helping manufacturing businesses…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    October 18, 2021
  • Professional Level
    Professional

Compensation

USD 65,000 - USD 75,000
DOE

Benefits

SFMade offers a competitive benefits package including 100% employer paid healthcare.

SFMade offers a competitive benefits package including 100% employer paid healthcare.

Location

Remote
Work must be performed in or near San Francisco, CA
Associated Location
150 Hooper St, San Francisco, CA 94107, USA

How to Apply

To apply please email a cover letter and resume to jobs@sfmade.org with the subject

line “Client Engagement Manager Application.”

To apply please email a cover letter and resume to jobs@sfmade.org with the subject

line “Client Engagement Manager Application.”

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