Program Officer, Capacity Building and Support

Work must be performed anywhere in United States
Published 13 days ago

Details at a Glance

Job Type
Full Time
Experience Level
USD $73,000 - $80,000 / year


Type: Full-time 

Location: Remote in the U.S. with availability to work a schedule aligned with Eastern Standard Time (EST)

Salary: $73,000-$80,000, commensurate with experience   

Reports to: Associate Director, Support and Oversight

Benefits: CSH offers an excellent benefits package, flexible work schedule, and generous vacation and wellness leave. 

*Please note that this is a grant funded position and continuance is contingent on funding for the next grant year. 

About the Community Sponsorship Hub   

The Community Sponsorship Hub (CSH) is a dynamic organization dedicated to growing the role of communities in the protection, resettlement, and integration of refugees and other forcibly displaced people. Mobilizing civil society, and the public, private, and philanthropic sectors, and empowering them with resources and access, we shape and coordinate a community sponsorship system that leverages the power of welcoming Americans.   

CSH operates in the United States (New York, Washington, D.C., and remote) as a project that is fiscally sponsored by Rockefeller Philanthropy Advisors. CSH is committed to creating a diverse, equitable, and inclusive workplace. CSH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, country of origin, genetics, disability, age, or veteran status.   


About Private Sponsorship for Refugees  

The Department of State, Bureau of Population, Refugees, and Migration (PRM) launched Welcome Corps, a Private Sponsorship of Refugees (PSR) program in January 2023 as part of the Administration’s efforts to expand community sponsorship in refugee resettlement. Community Sponsorship Hub and its consortium develop and implement the infrastructure to welcome and support thousands of refugees by equipping lawful permanent residents and citizens to welcome newcomers and experience the benefits of resettlement firsthand. The program allows Americans to consistently engage in sponsorship and meaningfully enhance integration outcomes for refugees. The PSR pilot program builds on previous successes in community sponsorship programs to expand resettlement capacity in the United States and diversify welcoming communities, bringing new perspectives, and increasing opportunities to take part in resettlement. 


Position Overview  

The Program Officer, Capacity Building and Support is responsible for providing technical assistance to Private Sponsorship Organizations as part of the Private Sponsorship for Refugees pilot. This role will also conduct site visits with Private Sponsor Groups (PSG), develop relevant program documentation for PSGs, and inform PSG resources. The Program Officer will work in close collaboration with program team members and PSR program partners. They will report to the Program Director, Private Sponsorship of Refugees. 


Key Responsibilities  

include but are not limited to: 


Program Knowledge and Best Practices

  • Maintain current knowledge of the program and of issues impacting community sponsorship, identifying opportunities, challenges and best practices.  


Capacity Building for PSOs 

  • Working with the other Capacity Building Program Officers, lead in the development and implementation of a technical assistance plan, inclusive of training and resource development, to support Private Sponsorship Organizations (PSO) in developing their capacity and that of Private Sponsor Groups (PSG) for PSR.  
  •  Facilitate PSO peer sharing, expert-led capacity building sessions or other opportunities for PSO capacity building, emphasizing interactive opportunities for engagement.  
  • Coordinate with CSH staff to ensure alignment with other program activities.  
  •  Support PSOs identified as leads for particular localities in accessing location-specific information, including that related to benefits and services. Ensure information obtained by PSO leads is shared out with other PSOs as relevant/appropriate.  


PSO Recruitment and Onboarding 

  • Working with the other Capacity Building Program Officers, develop and carry out a PSO recruitment plan to expand the network of Private Sponsor Organizations. 
  • Co-lead PSO Orientation & Application Review info sessions for prospective PSOs to support PSO recruitment. 
  • Serve on the application review panel for PSO applications.  


Program Support & Documentation 

  • Develop PSO training materials, including those for initial onboarding and ongoing capacity building. Support in the delivery of training in close collaboration with CSH staff and consortium partners. 
  • Manage a central listserv for PSOs, PSO inboxes, and in supporting PSO communication.  
  • With the support and contribution of relevant staff, lead in the development and/or adaptation of program documentation for PSGs, including PSG responsibilities, program procedures, PSG application materials, and refugee safeguarding program documents.
  • Serve as a support to PSOs in navigating challenges with benefits and services access. Elevate challenges to the Associate Director for Support and Oversight.
  • Manage a central SharePoint site for PSOs and key stakeholders that includes program resources for PSOs. Ensure PSO related materials in the Welcome Corps consortium SharePoint are up-to-date. 
  • Manage programmatic general mailboxes (email), maintaining standard communication documents and responding in a timely manner.  

Other Duties 

  • Support in the development, maintenance, and updates to systems and tools (e.g., standard operating procedures) that support an effective and efficient program.  
  • Elevate concerns identified along with means of addressing those concerns.  



  • 2+ years of community sponsorship experience required.  
  • Experience in development program resources for capacity development is required.  
  • Experience with the Reception and Placement Program is a distinct advantage.  
  • Strong computer skills, including Microsoft Office 
  • Graphic design skills are a distinct advantage 
  • Familiarity with learning management systems and adult learning approaches   
  • Ability to multi-task, prioritize, and follow through to effectively manage work and meet multiple deadlines. 
  • Ability to work independently and part of a team in a fast-paced environment. 

Commitment to Racial Equity and Social Justice 

CSH strongly encourages applications from individuals with lived experience in the communities we serve or whose identities are underrepresented in the immigration and protection profession. 

Candidates must: 

  • Have an unwavering commitment to advancing racial equity and ensuring this is reflected throughout the organization’s programs.
  • Recognize the intersection of race and economics in shaping education and employment opportunities.
  • Work to elevate and amplify the voices of the refugees and displaced persons we serve. 

Type: Full-time 

Location: Remote in the U.S. with availability to work a schedule aligned with Eastern Standard Time (EST)

Salary: $73,000-$80,000, commensurate with experience   

Reports to: Associate Director, Support and Oversight

Benefits: CSH…


Work must be performed anywhere in United States
Associated Location
6 W 48th St, New York, NY 10036, USA

How to Apply

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