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Senior Case Officer

Posted by
International Rescue Committee | New York, NY

International Rescue Committee

Published 19 days ago

The Ethics and Compliance Unit (ECU) ensures that the IRC integrates a culture of Ethics and Compliance into its business globally and at all levels of the organization, in accordance with the IRC Way, our Values, and the law; and maintains effective policies, procedures, controls, processes, and systems to prevent, detect, and investigate potential violations of internal policies, law or regulation or material failures. The Unit addresses the IRC’s activities, and those of related third parties that may be viewed as acting on the IRC’s behalf such as partners, sub-grantees, subcontractors, suppliers, incentive workers, and others. The ECU is responsible for the IRC’s Code of Conduct (IRC Way), Enterprise Risk Management, Anti-Fraud Program, and Internal investigations. The ECU is led by a Chief Ethics and Compliance Officer (CECO) who reports directly to the Audit Committee of the Board of Directors and to the IRC General Counsel.

Job Overview:

Under the direction of the Senior Director of Investigations, the Ethics and Compliance Senior Case Officer shall play a vital role in the organizational response to allegations of misconduct, including documentation, complaint intake and analysis, and coordinating communication between field offices, HQ departments and external partners during and after the conclusion of the investigation. The Senior Case Officer will also administer the effective and efficient operation of the case disclosure process to donors, analyze case statistics and trends, regulatory and executive reporting, create metrics and trending information and provide investigation technical support at case intake stage to headquarters and field teams. The position also serves as the system administrator for the IRC’s Case Management Database ensuring that users are trained, and all investigation data is appropriately maintained.

Major Responsibilities:

Case Intake

  • Oversee the IRC’s complaint reporting mechanisms to ensure timely and accurate responses to a high volume of allegations and inquiries;
  • Conduct preliminary review of reports and verifications, including compilation and analysis of any documentary evidence submitted;
  • Undertake follow up with reporters and other stakeholders as part of case intake and analysis function;
  • Provide staff advice and guidance on policy and complaint reporting mechanisms;
  • Ensures coverage of Intake during weekends and holidays.
  • Case Management
  • Work with the Senior Director of Investigations and the investigation team to coordinate case management activities, including case review meetings, referrals between internal stakeholders, and coordinating joint or shared investigative responsibility;
  • Implement the donor disclosure process to meet donor compliance obligations and develop and maintain direct relationships and dialogue with donor representatives, as needed;
  • Liaise closely with internal counterparts in headquarters, regional, and country levels throughout the donor disclosure and investigation process;
  • Work with investigation team to provide technical support to country teams as needed.
  • Reporting & Metrics
  • Oversee the production, analysis and presentation of intradepartmental weekly, monthly, quarterly and related ad-hoc metrics;
  • Develop quarterly and annual metrics to inform key stakeholders on compliance and misconduct concerns for Board and Audit Committee meetings, risk management and strategic planning;
  • Produce regulatory and donor reports;
  • Analyze data to identify and track trends, measure operational efficiencies, and other areas as needed and produce related reports and metrics.

EthicsPoint Management

  • Serve as primary administrator for the IRC’s Case Management Database, EthicsPoint;
  • Manage access to the system, assessing access levels and resolving issues as needed, including user support;
  • Audit system usage to ensure adherence to SOPs;
  • Identify system issues, making and facilitating changes to improve the system’s functionality;
  • Stay abreast of related best practices and work with host to resolve issues;
  • Working with the host and field staff, conduct regular audits of the hotline phone numbers in each country the IRC is positioned
  • Other

  • Supervise and manage the workflow of direct reports;
  • Create SOPs for the Case Management process, as needed;
  • Participate in and lead when required, in special projects;
  • Act as focal point for specific areas of expertise as may be required and/or delegated by the Senior Director of Investigations and CECO Provide any other necessary support to the CECO and Senior Director of Investigations.


  • Undergraduate degree in social sciences, business, law, human resources, or public administration or other related field, paralegal degree or graduate degree preferred;
  • 5-8 years’ experience working in ethics and compliance, administrative investigations, internal audit or human resources; and related areas – non-profit and humanitarian sector preferred;
  • Experience with line management;
  • Ability to work on own initiative both independently and in a dynamic, cross-functional global team structure;
  • Ability to exercise good judgment and proactively anticipate and flag issues;
  • Ability to proactively identify and create processes necessary to support effective management in areas of responsibility;
  • Desire to build capacity and improve data quality;
  • Excellent computer skills, including advanced Excel (VBA) skills with an affinity of mastering new systems;
  • Excellent communication skills, including interviewing, training and presentation skills;
  • Experience in developing and delivering successful training sessions, as well as developing and implementing information and awareness-raising materials;
  • Proven case management and metrics experience standardizing large volumes of data. Experience with data visualization methods and tools, such as Tableau or PowerBI, preferred;
  • Extensive project management and proven ability to effectively manage relationships (e.g. with internal stakeholders, peers, donors).

Work Environment:

  • Position is located in New York office - standard office work environment.

The Ethics and Compliance Unit (ECU) ensures that the IRC integrates a culture of Ethics and Compliance into its business globally and at all levels of the organization, in accordance with the IRC Way, our Values, and the law; and maintains…

Details at a glance

  • On-site Location
  • Full Time Schedule


New York, NY

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