Residential Aid Supervisor

Position: Residential Aide Supervisor

Reports to: Director of Emergency Housing

About Families Forward Philadelphia (FFP)

Since 1915, Families Forward Philadelphia has been dedicated to the same mission – to provide information, advice, guidance, protection, and shelter…originally targeted to travelers. We continue this legacy 100 years later by meeting the needs of Philadelphia’s homeless families. We offer a full range of supportive services to achieve our mission to help families experiencing homelessness become healthy, productive, and self-reliant. Families Forward works closely with the City of Philadelphia’s Office of Homeless Services to help families transition back into the economic mainstream, obtain permanent housing, and lead healthy, fully realized lives.

Position Description

Innovation – Commitment – Hospitality - Creativity

The Residential Aide Supervisor (RAS) serves a pivotal role at Families Forward Philadelphia in promoting the agency’s mission, the safety of our residents and the physical integrity of the residence.  The RA Supervisor will be required to work enthusiastically and energetically with all team members, as well as external stakeholders of the agency. Residential Aide Supervisors are required to be team players, while performing as team-leads on the shifts. As the leadership on the shift, RA Supervisors ensure compliance with programs, policies, and procedures.  RA Supervisors most remain flexible and demonstrate consistent problem-solving skills. RA Supervisors should be comfortable preparing and presenting verbal, written, and data-compiled reports.

It is imperative that this essential staff member builds and maintains trusting and cooperative relationships with the families we serve. While the primary focus of FFP is next step housing, our team is committed to assisting the “whole-person” and “whole-family” in achieving milestones and goals set forth by the teams. The RA Supervisor is a part of a team that aims to wrap around the family, while maintaining the highest practical level of physical, mental, psychosocial well-being and quality of life for the residents.  

All the positions within Families Forward Philadelphia are expected to exemplify the Core Values of the agency. We will all work as a team and within our individual roles to exude the values of Service, Social Justice, Dignity and Worth of the Person, Importance of Human Relationships, Integrity, and Competence.

RESPONSIBILITIES:

·        Handle conflicts on shifts

·        Complete shift reports

·        Email Shift Reports, Incident Reports, and Room Inspection

·        Complete Work Order requests

·        Follow up with Case Management Team

·        Ensure communication with RA Team

·        Evaluate RA Team members’ performance

·        Communicate training needs to RA Director

·        Check Mail

·        Monitor cameras

·        Update census

·        Monitor medication distribution

·        Intake new families

·        Create charts

·        Infant checks

·        Update overnight census on weekend

·        Maintain and ensure compliance with a healthy and safe work environment by following all Families Forward Philadelphia’s policies and procedures.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Knowledge of social services, child welfare, and family systems services.
• Must demonstrate empathy, compassion, and respect for FFP’s participants, staff, and volunteers.
• Culturally sensitive to the needs and diversities of multi‐cultural communities.
• Ability to work independently and take the initiative to identify and address tasks without prompting.
• Ability to work under pressure while maintaining positive regard for others.
• Flexible work style that can work with numerous interruptions.
• Dedicated to quality service delivery.
• Highly organized, ability to multi-task, with excellent time management and prioritizing abilities.
• Able to demonstrate good judgment and creativity.
• Excellent interpersonal skills:
• good customer service
• respectful to all involved
• courteous, grateful, and professional demeanor in all working relationships
• Ability to handle confidential information appropriately.

·        Must be able to work well with everyone in the community regardless of color, national origin, religion, sex, pregnancy, age, marital status, veteran status, sexual orientation, disability, or socioeconomic level.

·        Emotionally mature, stable, tactful, and able to provide professional leadership.

·        Desire to empower people to become their best selves.

·        Proven ability to work successfully in a team with a supervisor, senior staff, and supporters.

·        Comfortable working on multiple projects while prioritizing and meeting deadlines.

·        Commitment to excellence and a strong sense of mission.

QUALIFICATIONS:

·        Minimum 2 years social service experience, preferably with at-risk, low-to-no income families, and/or homelessness effected populations.

·        Must possess good written, oral, and computer skills (Microsoft Suite 7.0 and higher).

·        Demonstrated experience with Microsoft Excel

·        Ability to work evenings and weekends, including the ability to work a staggered scheduled to accommodate agency’s staffing patterns and needs.

PHYSICAL & WORK ENVIROMENT:    

·        A moderate degree of physical labor is required for distributing donations such as:

o  lifting boxes

o  climbing stairs

·        Standing for extended amounts of time.

·        Walking for extended periods of the day.

·        Sitting for up to 8 hours per day, 4 hours at a time.

·        Frequently uses fingers for data entry.

·        Uses upper extremities to lift - up to 30 pounds.

·        Stoops, bends, and reaches above shoulder level as needed.

·        Hearing as it relates to in-person and phone conversations.

·        Seeing as it relates to general and computer vision.

Families Forward Philadelphia is an EOE.