Community Specialist (Washington, DC)

Job Type

Full Time




116 T St NE
United States


Organization: Springboard To Opportunities is a 501©3 organization that connects families living in affordable housing with resources and programs to help with advancement in school, work, and life. Three main strategies guide the organization’s work: Springboard To Learning, Springboard To Community, and Springboard To Success. Springboard To Learning exposes children from birth to age 18 and their parents to the importance of learning and creates opportunities for them to experience high-quality learning activities. Springboard To Community provides a frontline of support for residents that have immediate crises which could potentially impact housing stability. Springboard To Success provides the support residents need to establish short and long term goals and plan for their future.

Primary Purpose: The Community Specialist is responsible for creating and implementing Springboard’s resident service programs, at The Summit at St. Martin’s in Northeast Washington, DC. Programs are intended to support the whole family, increase economic self-sufficiency, access opportunity, and remove barriers which prevent individuals and families from being fully engaged in their community. Due to the high number of underemployed adult residents, this position requires specialized expertise in helping adults obtain post-secondary degrees, credentials, and job training, leading to self sufficient wage jobs.

Reports To: Chief Operating Officer

Job Responsibilities:

Build relationships with residents

  • Support Springboard’s approach to providing effective resident programming: resident-driven and collaborative.
  • Welcome new residents (and establish contact with existing residents); introduce and educate them to the resident services program.
  • Develop regular communication methods with residents such as but not limited to Instagram, Facebook, newsletter etc.
  • Develop supportive professional relationships with residents that help them enhance the quality of their lives.
  • Empower and encourage residents to take steps to achieve self-sufficiency.

Service Connection & Coordination

  • Work with local community service programs to coordinate the provision of services and to tailor services to the needs and characteristics of residents.
  • Aid in facilitating tenant meetings, community-organizing, and social activities if desired by residents.
  • Conduct outreach for community programs and recruit participants.

Program Development

  • In collaboration with Chief Operating Officer, implement community programming aligned to Springboard’s strategies.
  • Coordinate a regular, active community calendar of events.
  • Utilize evaluation and feedback tools and strategies to ensure programs are meeting resident needs; adapt programming as needs.
  • Track data as required and work with staff on grant applications and program reporting.

Support Property Management

  • Work in collaboration (when requested) with Property Management to resolve any day-to-day issues as well as unanticipated issues/crises.
  • Be proactive in developing systems and communicating regularly with Property Management to avoid eviction, keep residents in compliance with any lease requirements, and address any tenant issues that may need additional support.


  • Bachelor’s degree or equivalent professional experience.
  • Successful community specialist are great networkers with an understanding of civic engagement
  • Knowledge of best practices in job training and workforce development for under/unemployed adults.
  • Knowledge of best practices related to access to and success in post-secondary institutions—community colleges, four year colleges, vocational schools
  • Knowledge and experience in practice areas such as community organizing, civic engagement, community revitalization, strengthening partnerships
  • Thorough knowledge of community development, working in high-risk communities, support services, and community resources.
  • General familiarity with the Washington, DC nonprofit and workforce development community
  • Ability to collect, review, synthesize, disseminate and present information and findings to broad and diverse audiences.


  • Self-directed with ability to translate concept into action and effectively communicate conceptual program framework to management, residents, and community partners.
  • Fearlessness. Ability to talk to be open, friendly, and non-judgmental. Relationship-building is crucial to the success of the community specialist.
  • Excellent planning, project management and analytical skills.
  • Must demonstrate a high degree of initiative and be productive and results-oriented.
  • Demonstrate skills in facilitation, relationship building, and collaborative planning.
  • Display knowledge, sensitivity, flexibility, and poise to work with and support individuals/ organizations from diverse cultural, social, and ethnic background.
  • Strong team orientation and relationship building skills.
  • Ability to read financial statements and create and manage budgets.
  • Ability and willingness to travel.

All Springboard To Opportunities staff share administrative responsibility for the organization, assume new and emerging responsibilities as the organization evolves, and engage in learning opportunities to share new information and knowledge that can help inform the organization’s future and growth.


Benefits include health insurance, short and long term disability insurance, paid vacation and retirement plan

Professional Level


Minimum Education Required

4-year degree

How To Apply

Cover letter, resume, and references should be emailed to

Items should be received on or before February 28, 2018