Match Support Specialist
500 Broad Street
At Big Brothers Big Sisters, our success is measured in the positive influence we have on hundreds of at-risk youths in our community. For more than 100 years, Big Brothers Big Sisters has operated under the belief that inherent in every child is the ability to succeed and thrive in life. As the nation's largest donor and volunteer supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers ("Bigs") and children ("Littles"), ages 6 through 18, in communities across the country. We develop positive relationships that have a direct and lasting effect on the lives of young people.
Big Brothers Big Sisters of Essex, Hudson & Union Counties, New Jersey provides children facing adversity with strong and enduring, professionally supported one-to-one relationships that change their lives for the better, forever.
Service at BBBS. At BBBS, the definition of “service” has a higher meaning. Delivering our “service” could mean the difference between a child graduating from high school, from steering clear of drugs and gangs or it could mean the difference between a life cut short or a life as a productive member of society. As an associate of BBBS, the service and work you perform have those life changing differences for hundreds of local children yearning for the love and guidance that many take for granted. With us, while you are developing your business and relationship management skills, you are doing so for the greater good. You get to perform your job with the satisfaction that cannot come from a paycheck alone.
- Manage a Caseload of up to 100 match relationships
- Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible.
- Match support is provided on a frequency according to BBBS Standards, at a minimum.
- Facilitate match meetings in accordance with volunteer and family schedules.
- Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
- Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
- Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
- Effectively utilize surveys to assess match impact on youth development.
- Assess reasons for match closure and re-match potential.
- Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
- To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize the AIM system to report, synthesize and analyze data.
- Other duties as assigned
- Minimum of 3-5 years of progressive case management experience preferred. Experience in youth development field, a plus.
- Driving/Travel – Must have reliable transportation and a valid driver license. Must travel to local communities and neighborhoods. Work hours and work location flexible to meet customer and agency needs.
- Proficient with Microsoft Office products including Word, Excel and Powerpoint.
- Bachelors Degree Required.
- Bilingual Spanish/English
- Impactful Communication
- Relationship Building, Interpersonal Skills & Approachability
- Organizing—Can identify and attain resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner; follows established process. Multi-tasks, prioritizes, and works efficiently and accurately in fast-paced environment.
- Listening – Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others.
- Volunteer and Child Assessment Skills – Can clearly articulate the strengths and limitations of people; can reasonably project what various people are likely to do across a variety of situations; asks good questions and probes all fruitful sources for answers; looks beyond the obvious and doesn’t stop at the first answers. Identifies incomplete information and strives for understanding. Makes good decisions to help salvage and build relationships.
- Excellent oral and written communication skills reflecting solid customer service and client focus both in-person and via the telephone; ability to related well in multicultural environments; effectively collaborate with other volunteer match staff; use time effectively; focus on details; position and promote opportunities.
BBBS is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. BBBS believes that diversity leads to strength. Preference will be given to candidates who have the following: Professional certification (PHR, CPP, etc.)
Level of Language Proficiency
Minimum Education Required
How To Apply
Please email cover letter and resume to: Director of Programs Gabrielle Lasko Gabrielle.Lasko@bigsandkids.org