Job Type

Full Time


Details: We are dedicated to you and your family's well-being! KIPP offers a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits.




San Jose
United States


About KIPP Bay Area Public Schools

KIPP is a non-profit network of 224 college-preparatory, public charter schools across the country educating early childhood, elementary, middle, and high school students. KIPP schools are united by a common mission, a commitment to excellence, and a belief that if we help children develop the academic and character strengths they need for college and choice-filled lives, they will be able to build a better tomorrow for themselves, for their communities, and for us all.

There are currently 15 KIPP schools across the Bay Area educating nearly 6,000 students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, and Redwood City and supporting over 3,000 alumni around the country.

About KIPP Heritage Academy (Franklin-McKinley School District) 

At KIPP Heritage Academy, we embrace our histories as we build a brighter future in East San Jose and beyond. We see greatness and potential in every student, family, and community.

Our students will be prepared to thrive in the global economy as they develop critical thinking skills and deep conceptual knowledge through academically challenging courses. Through a rigorous literacy program, students write and tell their stories, as well as listen to the stories of others with compassion. As our students master skills and content necessary to be successful in college and life, they will learn to advocate for themselves and their communities with humility and clarity.

Equipped with this strong foundation of knowledge, confidence, and character, KIPP Heritage students will be agents of positive change, empowered as authors of their own lives. 

Position Overview

The Operations Associate is responsible for managing the front office of the school and supporting the staff in creating a joyful learning environment. S/he will serve as the first point of contact for any students, families, staff, or visitors in the office. S/he will assist in the implementation and maintenance of clear operational systems that allow the instructional team to focus on teaching and learning.

This position reports to the Operations Manager. This full-time, non-exempt position is available immediately.

 Duties and Responsibilities

Manage front office and incoming visitors

  • Own the creation of a welcoming, organized front office that reflects school values and culture
  • Address all office communications, including incoming calls, files, mail, and deliveries
  • Manage inventory of office supplies, uniforms, and other materials
  • Place orders for office supplies, books, and other materials
  • Assist with managing the school’s finances, including assisting with school fees, deposits, cash management, and purchasing
  • Attend first aid training and perform first aid as needed

Manage student attendance and data

  • Track daily student attendance accurately, including distributing tardy slips, checking records, and compiling attendance documentation
  • Arrange morning calls home to students who are absent, and if needed, coordinate absent students’ homework drop-off and pick-up
  • Support a culture of high attendance by tracking unexcused absences, managing truancy documentation, and scheduling truancy meetings
  • Maintain complete and accurate student records in cumulative folders and in PowerSchool
  • Support with compiling academic data for report cards, transcripts, and other documents

Support student enrollment 

  • Support student recruitment activities and school events (e.g. open houses, information sessions)
  • Manage all incoming applications and enrollment paperwork for new and returning students
  • Own specific parts of the enrollment process, such as scheduling family meetings or managing all incoming new student enrollment paperwork
  • Support relationships with the families, community organizations, and other entities as it relates to student enrollment

 Support communications systems

  • Help prepare weekly bulletins in English and Spanish to distribute to families
  • Assist in the preparation of all family communications, including letters and report cards
  • Set up meetings between staff, students, and families
  • Translate during meetings when needed

Miscellaneous support

  • Support with furnishing and decorating the facilities to model school values and culture
  • Support with implementing school safety plans and procedures
  • Assist with on-campus and off-campus school events, including student field trips
  • Assist with other tasks and projects as assigned
  • Assist team as needed to build a safe, joyful learning environment

Skills and Qualifications

  • High school diploma required
  • Spanish fluency (verbal and written) required
  • Minimum 2 or more years of work experience strongly preferred
  • Experience working in a school or non-profit preferred
  • Ability to self-direct, prioritize and multi-task among competing goals
  • Comfort with working in a fast-paced environment
  • Demonstrated ability to work well with others and build relationships across teams
  • Excellent written and verbal communication skills with keen attention to detail
  • Unquestioned integrity and commitment to KIPP Bay Area Public Schools’ mission and values

Professional Level

None specified

Minimum Education Required

No requirement