Customer Engagement Manager

Job Type

Full Time

Remote

Ok

Published

07/26/2018

Application Deadline

08/31/2018

Address

Washington
DC
United States

Description

Advanced Energy Economy (AEE) is seeking a relationship-building professional to guide and grow our customer engagement program. The ideal candidate will be a self-starter who is able to think creatively and strategically, and to look for areas of opportunity to continuously improve our customer engagement activities. The role requires an outgoing person who is able to collaborate effectively with a cross-functional team and to build effective long-term customer relationships.

AEE is an organization of businesses using policy advocacy, analysis, and education to bring about a prosperous economy based on secure, clean, affordable energy. We represent multiple technologies, including energy efficiency, demand response, energy storage, natural gas electric generation, solar, wind, hydro, nuclear, electric vehicles, biofuels and smart grid. Just as the Internet economy transformed society in unexpected ways, the advanced energy economy has the potential to create dramatic new opportunities for economic growth in the U.S. and around the world. In working to support a better business climate for advanced energy, you will have an unprecedented opportunity to work at the cutting edge of energy policy.

We are an organization that values curiosity, and an innate desire to ask questions and to look for solutions. We are looking for the best and brightest to join our team.


Responsibilities

The ideal Customer Engagement Manager will become an expert in the value, benefits, and features of all forms of AEE membership and participation. S/he will manage, coordinate, and expand a robust customer engagement strategy for all member/participant types with enthusiasm and creativity including:

  • Ongoing outreach and communication to build and maintain member and participant relationships
  • Event development, planning, and execution, both online and in-person
  • Onboarding all new members including maintenance and development of membership support materials
  • Engagement analysis and support throughout the course of the membership year including active tracking of participation
  • Engagement analysis and support for event participation
  • Support for existing schedule of standing calls and working groups in coordination with policy team
  • Responding to and managing inbound member support questions via software ticketing platform


Required Qualifications

  • Five+ years of member-related experience at a non-profit membership association, with a clear understanding of the role of trade/business associations
  • Experience coordinating small to mid-scale events both online and in-person in geographically dispersed locations
  • Independent and effective time management with excellent organizational skills and ability to meet assigned deadlines
  • Demonstrated ability to work collaboratively with a diverse and primarily remote team and with other employees to meet shared goals
  • Demonstrated ability to write effectively and clearly for various audiences, editing and proofreading skills
  • Strong oral communication skills, customer service, and teaming/cooperative skills for continual interaction with staff and contact with members
  • Demonstrated skills at juggling competing demands and prioritizing assignments
  • Detail oriented
  • Knowledge of, or familiarity with, HTML, Salesforce, and Hubspot preferable
  • Bachelor’s degree or comparable course of study required


Highly Desirable

  • Basic knowledge of the energy and/or government affairs industry
  • Basic awareness of the role of policy in the energy industry
  • Passion for AEE’s mission of driving toward a prosperous world based on secure, clean, affordable energy
  • Proximity to Washington D.C. Metropolitan Area

Benefits

AEE offers its employees and their families medical, dental and vision insurance, and provides short- and long-term disability and life insurance. Employees may opt to participate in a flexible spending plan (FSA) for health care and dependent care. AEE offers a 401(k) plan to its employees with an employer payment of 3% of each employee's salary into their account. Employees are entitled to four weeks of paid time off (PTO), plus 10 holidays and a winter break from December 25-January 1 of each year when offices are closed. AEE has a liberal telecommuting policy that is available to all employees.

Level of Language Proficiency

Fluent English language speaker.

Professional Level

Professional

Minimum Education Required

4-year degree

How To Apply

careers@aee.net
http://www.aee.net

Please provide resume and cover letter describing your interest in the position.


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