General Description: The House Manager (HM) is responsible for overseeing the day-to-day operations of the Safe Haven facility. The HM supervises the Residential Aide staff and models healthy, supportive behavior and good coping skills to the clients and other staff; the HM also ensures that clients have a safe, comfortable, and clean environment. The HM supports the Case Manager in assessing and providing resources to meet the needs of the residents. The HM is required to transport clients when necessary.
Essential Duties and Responsibilities:
- Ensuring a safe, supportive environment in which residents are treated with respect and courtesy in line with trauma informed care while assisting them in working toward mastering the skills necessary to live independently;
- Supervising and delegating tasks to Residential Aides through use of deployment sheets; documenting staff issues, ongoing performance evaluations, and annual performance reviews;
- Purchasing food and supplies; maintaining inventory and budgets for food and supplies; ensuring that facility is fully stocked, and clients have all their basic supplies and needs such as food, toiletries, laundry detergent;
- Maintaining Petty Cash account and completing petty cash form; submitting receipts and form to accounting monthly;
- Evaluating and addressing minor household maintenance repairs and tasks; determining and scheduling purchase/repair needs of equipment and appliances and maintaining source vendors; overseeing agency vehicle maintenance and upkeep;
- Providing transportation for residents to appointments, shopping, and other destinations, as necessary;
- Overseeing the cleanliness and safety of the house by conducting checks of residents’ rooms and general areas of the home for safety hazards; conducting and documenting monthly fire drills;
- Assigning tasks to residents and offering encouragement, modeling, and training when needed in housekeeping skills;
- Providing a “listening” ear for clients and facilitating conflict resolution; providing emergency intervention, including CPR and First Aid in response to crisis situations and following MCCH’s protocol to address emergencies; documenting disruptive behavior or incidents involving police and/or emergency personnel on an Incident Report Form and submitting this form to the Case Manager; reviewing and correcting (when necessary) Incident Report Forms completed by Residential Aides and submitting to Case Manager;
- Maintaining records such as staff time sheets, monthly schedule, shift log book, and filing. Approving staff timesheets in payroll system, making sure overtime hours are monitored and controlled;
- Monitoring residents’ administration of medication and recording in the Daily Medication Record (DMR); following all protocols described in the Medication Errors and Weekly Medication Audit Directions Policy; contacting staff to correct DMR and/or reprimanding staff for errors in monitoring or documentation; assisting with filling/refilling prescriptions and maintaining medication bins;
- Maintaining required documentation of nightly census record and correct uploading/filing of hourly log notes that document all important and relevant incidents and briefings at staff change;
- Collecting and documenting client occupancy fees, and submitting fees to accounting department monthly;
- Filing and maintaining a supply of program forms for staff use;
- Co-facilitating (with Case Manager) house and staff meetings; participating in MCCH recreational activities with residents, as assigned by supervisory staff; attending mandatory scheduled staff meetings and annual MCCH Staff Retreat;
- Representing MCCH in a positive and professional manner to residents’ families and outside organizations with whom the HM comes in contact in person or by telephone;
- Other duties, as assigned.
Required Knowledge, Skills, and Abilities:
- Bachelor’s Degree.
- Minimum two years related experience; will consider combination of qualifications equal to educational/work experience.
- Experience in facilities management in a similar environment.
- Ability to write routine reports and documents.
- Knowledge and experience in administering CPR and minor first aid.
- Ability to solve problems, negotiate and deal with a variety of concrete variables.
- Ability to work with tools and perform simple repairs.
- Ability to maintain fiscal and budgetary accountability.
- Valid driver’s license with good driving record and dependable vehicle.
- Advocate for homeless population.
Medical, Dental and Vision; 403(b) plan; EAP
Minimum Education Required
How To Apply
For full consideration please submit a resume and cover letter.